{{ 'labels.menus.Escalate Complaint' | translate }}

{{ 'labels.text.Forward complaint to the next bank in the transaction chain' | translate }}

{{ 'labels.text.Escalation Form' | translate }} @if (escalationResult) {

{{ 'labels.text.Escalation Successful' | translate }}

{{ 'labels.text.Reference Number' | translate }} {{ escalationResult.referenceNumber }}
{{ 'labels.text.Ticket ID' | translate }} {{ escalationResult.ticketId }}
{{ 'labels.text.Escalated To' | translate }} {{ escalationResult.escalatedTo }}
{{ 'labels.text.Bank IFSC' | translate }} {{ escalationResult.escalatedBankIfsc }}
{{ 'labels.text.Status' | translate }} {{ escalationResult.status }}
{{ 'labels.text.Timestamp' | translate }} {{ escalationResult.timestamp }}
} @else {
{{ 'labels.text.Ticket ID' | translate }} @if (escalateForm.get('ticketId')?.hasError('required') && escalateForm.get('ticketId')?.touched) { {{ 'labels.text.Ticket ID' | translate }} is required }
@if (lookedUpComplaint) {
{{ 'labels.text.Complainant' | translate }}: {{ lookedUpComplaint.complainantName }}
{{ 'labels.text.Fraud Amount' | translate }}: {{ formatCurrency(lookedUpComplaint.fraudAmount) }}
{{ 'labels.text.Suspect Account' | translate }}: {{ lookedUpComplaint.suspectAccountNumber }}
{{ 'labels.text.Current Status' | translate }}:
} {{ 'labels.text.Next Hop Account Number' | translate }} @if ( escalateForm.get('nextHopAccountNumber')?.hasError('required') && escalateForm.get('nextHopAccountNumber')?.touched ) { {{ 'labels.text.Account number is required' | translate }} } {{ 'labels.text.Next Hop Bank IFSC' | translate }} @if ( escalateForm.get('nextHopBankIfsc')?.hasError('required') && escalateForm.get('nextHopBankIfsc')?.touched ) { {{ 'labels.text.IFSC code is required' | translate }} } @if ( escalateForm.get('nextHopBankIfsc')?.hasError('pattern') && escalateForm.get('nextHopBankIfsc')?.touched ) { {{ 'labels.text.Invalid IFSC format' | translate }} } {{ 'labels.text.Remarks' | translate }} @if (escalateForm.get('remarks')?.hasError('required') && escalateForm.get('remarks')?.touched) { {{ 'labels.text.Remarks are required' | translate }} }
} {{ 'labels.text.Escalation Guidelines' | translate }}

{{ 'labels.text.Verify the complaint details before escalating to the next bank.' | translate }}

{{ 'labels.text.Ensure the Next Hop Account and IFSC belong to the next bank in the fraud transaction chain.' | translate }}

{{ 'labels.text.Provide clear and detailed remarks explaining the escalation reason.' | translate }}

{{ 'labels.text.Escalation must be completed within the I4C/MHA mandated timeline.' | translate }}

{{ 'labels.text.Once escalated, the complaint will be forwarded to the target bank for action.' | translate }}

{{ 'labels.text.Current Bank Info' | translate }}

{{ 'labels.text.Bank Name' | translate }}: LincPay
{{ 'labels.text.Bank IFSC' | translate }}: LINC0000001