/**
 * Copyright since 2025 Mifos Initiative
 *
 * This Source Code Form is subject to the terms of the Mozilla Public
 * License, v. 2.0. If a copy of the MPL was not distributed with this
 * file, You can obtain one at http://mozilla.org/MPL/2.0/.
 */

import { Complaint, ComplaintStatus, DashboardStats, TimelineEvent } from '../models/cfcfrms.models';

// ─── Helper: generate dates relative to now ───
function daysAgo(n: number): string {
  const d = new Date();
  d.setDate(d.getDate() - n);
  return d.toISOString();
}

function hoursAgo(n: number): string {
  const d = new Date();
  d.setHours(d.getHours() - n);
  return d.toISOString();
}

// ─── 20 Realistic Dummy Complaints ───
export const MOCK_COMPLAINTS: Complaint[] = [
  {
    ticketId: 'CFCFRMS-2024-00001',
    complainantName: 'Rajesh Kumar Sharma',
    complainantMobile: '9876543210',
    complainantEmail: 'rajesh.sharma@gmail.com',
    complainantAddress: '42, MG Road, Sector 18, Noida, UP 201301',
    fraudAmount: 250000,
    fraudType: 'UPI_FRAUD',
    fraudDescription:
      'Received fake KYC update link via SMS. After clicking, ₹2.5L was debited via multiple UPI transactions within 10 minutes.',
    suspectAccountNumber: '50100268347291',
    suspectAccountName: 'Vikram Enterprises',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240115-00981',
    status: 'RECEIVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: '',
    createdAt: daysAgo(0),
    updatedAt: daysAgo(0)
  },
  {
    ticketId: 'CFCFRMS-2024-00002',
    complainantName: 'Priya Nair',
    complainantMobile: '8765432109',
    complainantEmail: 'priya.nair@yahoo.com',
    complainantAddress: '15, Anna Salai, T. Nagar, Chennai, TN 600017',
    fraudAmount: 487500,
    fraudType: 'OLX_FRAUD',
    fraudDescription:
      'Victim was selling a sofa on OLX. Scammer sent a QR code claiming it was for payment. Scanning the QR debited ₹4,87,500.',
    suspectAccountNumber: '50100399281746',
    suspectAccountName: 'Deepak Trading Co',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240115-01102',
    status: 'UNDER_REVIEW',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 312000,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: 'Officer Meena K.',
    createdAt: daysAgo(1),
    updatedAt: hoursAgo(6)
  },
  {
    ticketId: 'CFCFRMS-2024-00003',
    complainantName: 'Amit Patel',
    complainantMobile: '7654321098',
    complainantEmail: 'amit.patel@outlook.com',
    complainantAddress: '78, SG Highway, Bodakdev, Ahmedabad, GJ 380054',
    fraudAmount: 150000,
    fraudType: 'LOAN_APP_FRAUD',
    fraudDescription:
      'Downloaded fake loan app from link shared on WhatsApp. App collected bank details and debited ₹1.5L in two transactions.',
    suspectAccountNumber: '50100412738956',
    suspectAccountName: 'QuickCash Solutions',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'MHA_PORTAL',
    acknowledgementNumber: 'ACK-MHA-20240114-00437',
    status: 'LIEN_MARKED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 89000,
    fundsHeld: 150000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Lien placed on suspect account. Balance sufficient to cover fraud amount.',
    assignedOfficer: 'Officer Suresh R.',
    createdAt: daysAgo(3),
    updatedAt: daysAgo(1)
  },
  {
    ticketId: 'CFCFRMS-2024-00004',
    complainantName: 'Sunita Devi',
    complainantMobile: '6543210987',
    complainantEmail: '',
    complainantAddress: 'Village Rampur, Block Sadar, Varanasi, UP 221002',
    fraudAmount: 75000,
    fraudType: 'CUSTOMER_CARE_FRAUD',
    fraudDescription:
      'Called fake customer care number from Google. Scammer installed AnyDesk on victim phone and transferred ₹75,000.',
    suspectAccountNumber: '50100528463190',
    suspectAccountName: 'Rahul Verma',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240113-00215',
    status: 'DEBIT_FROZEN',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 42000,
    fundsHeld: 75000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Debit freeze applied. Full fraud amount held. Account holder notified via registered mobile.',
    assignedOfficer: 'Officer Suresh R.',
    createdAt: daysAgo(5),
    updatedAt: daysAgo(2)
  },
  {
    ticketId: 'CFCFRMS-2024-00005',
    complainantName: 'Mohammed Irfan',
    complainantMobile: '9988776655',
    complainantEmail: 'irfan.m@gmail.com',
    complainantAddress: '23, Charminar Road, Hyderabad, TS 500002',
    fraudAmount: 890000,
    fraudType: 'INVESTMENT_FRAUD',
    fraudDescription:
      'Lured into fake stock trading app via Telegram group. Invested ₹8.9L over two weeks. Unable to withdraw funds.',
    suspectAccountNumber: '50100637291845',
    suspectAccountName: 'Global Trade Hub',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240112-00876',
    status: 'FUNDS_MOVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 12500,
    fundsHeld: 0,
    nextHopAccountNumber: '91820034567812',
    nextHopBankIfsc: 'SBIN0001234',
    actionNote: 'Only ₹12,500 available. Majority funds moved to SBI account. Escalating to SBI.',
    assignedOfficer: 'Officer Meena K.',
    createdAt: daysAgo(8),
    updatedAt: daysAgo(4)
  },
  {
    ticketId: 'CFCFRMS-2024-00006',
    complainantName: 'Kavitha Reddy',
    complainantMobile: '8877665544',
    complainantEmail: 'kavitha.r@hotmail.com',
    complainantAddress: '56, Indiranagar, Bangalore, KA 560038',
    fraudAmount: 320000,
    fraudType: 'PART_TIME_JOB_FRAUD',
    fraudDescription:
      'Scammed via Telegram part-time job offer. Made initial ₹5,000 "investment" then lured into paying ₹3.2L as "tax" and "processing fee".',
    suspectAccountNumber: '50100745829361',
    suspectAccountName: 'EarnMore Digital Services',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240110-00543',
    status: 'RESOLVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Full amount recovered and refunded to complainant via NEFT. Case closed.',
    assignedOfficer: 'Officer Anita S.',
    createdAt: daysAgo(15),
    updatedAt: daysAgo(5)
  },
  {
    ticketId: 'CFCFRMS-2024-00007',
    complainantName: 'Arvind Singh',
    complainantMobile: '7766554433',
    complainantEmail: 'arvind.singh@gmail.com',
    complainantAddress: '12, Civil Lines, Jaipur, RJ 302006',
    fraudAmount: 45000,
    fraudType: 'UPI_FRAUD',
    fraudDescription:
      'Received call from person posing as bank official. Tricked into sharing OTP. ₹45,000 debited via UPI.',
    suspectAccountNumber: '50100854917263',
    suspectAccountName: 'Sanjay Meena',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'MHA_PORTAL',
    acknowledgementNumber: 'ACK-MHA-20240109-00129',
    status: 'REJECTED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Suspect account does not belong to LincPay. IFSC mismatch — ticket redirected to correct bank (PNB).',
    assignedOfficer: 'Officer Suresh R.',
    createdAt: daysAgo(18),
    updatedAt: daysAgo(16)
  },
  {
    ticketId: 'CFCFRMS-2024-00008',
    complainantName: 'Lakshmi Iyer',
    complainantMobile: '9654321076',
    complainantEmail: 'lakshmi.iyer@gmail.com',
    complainantAddress: '34, Marine Drive, Kochi, KL 682031',
    fraudAmount: 560000,
    fraudType: 'MATRIMONY_FRAUD',
    fraudDescription:
      'Met scammer on matrimony site. Paid ₹5.6L over 2 months for "visa processing" and "medical emergency".',
    suspectAccountNumber: '50100963845712',
    suspectAccountName: 'Premium Match Services',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240108-00321',
    status: 'LIEN_MARKED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 234000,
    fundsHeld: 560000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Lien marked. Sufficient balance to cover full fraud amount.',
    assignedOfficer: 'Officer Anita S.',
    createdAt: daysAgo(10),
    updatedAt: daysAgo(7)
  },
  {
    ticketId: 'CFCFRMS-2024-00009',
    complainantName: 'Rajan Tiwari',
    complainantMobile: '8543219876',
    complainantEmail: 'rajan.t@yahoo.com',
    complainantAddress: '67, Boring Road, Patna, BR 800001',
    fraudAmount: 198000,
    fraudType: 'ELECTRICITY_BILL_FRAUD',
    fraudDescription:
      'Received SMS about pending electricity bill with threat of disconnection. Clicked link and ₹1.98L was stolen via screen-sharing app.',
    suspectAccountNumber: '50100172839465',
    suspectAccountName: 'Power Solutions India',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240107-00654',
    status: 'UNDER_REVIEW',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 56000,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: 'Officer Meena K.',
    createdAt: daysAgo(2),
    updatedAt: daysAgo(1)
  },
  {
    ticketId: 'CFCFRMS-2024-00010',
    complainantName: 'Deepa Nayak',
    complainantMobile: '7432108765',
    complainantEmail: 'deepa.n@gmail.com',
    complainantAddress: '89, Panjim, Goa 403001',
    fraudAmount: 125000,
    fraudType: 'COURIER_FRAUD',
    fraudDescription:
      'Fake FedEx call claiming parcel with contraband. Transferred to fake "cyber cell officer" who demanded ₹1.25L as "security deposit".',
    suspectAccountNumber: '50100281934567',
    suspectAccountName: 'SecurePay Hub',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'MHA_PORTAL',
    acknowledgementNumber: 'ACK-MHA-20240106-00087',
    status: 'RECEIVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: '',
    createdAt: daysAgo(1),
    updatedAt: daysAgo(1)
  },
  {
    ticketId: 'CFCFRMS-2024-00011',
    complainantName: 'Suresh Babu',
    complainantMobile: '9321654870',
    complainantEmail: 'suresh.b@gmail.com',
    complainantAddress: '22, Gandhi Nagar, Vijayawada, AP 520003',
    fraudAmount: 1500000,
    fraudType: 'INVESTMENT_FRAUD',
    fraudDescription:
      'Joined fake crypto trading group on Telegram. Deposited ₹15L over 3 months. Website is now down, funds lost.',
    suspectAccountNumber: '50100391726845',
    suspectAccountName: 'CryptoVault Exchange',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240105-01234',
    status: 'DEBIT_FROZEN',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 340000,
    fundsHeld: 340000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Only ₹3.4L available in account. Rest already moved. Debit frozen on available balance.',
    assignedOfficer: 'Officer Suresh R.',
    createdAt: daysAgo(6),
    updatedAt: daysAgo(3)
  },
  {
    ticketId: 'CFCFRMS-2024-00012',
    complainantName: 'Ananya Gupta',
    complainantMobile: '8210543976',
    complainantEmail: 'ananya.g@outlook.com',
    complainantAddress: '45, Connaught Place, New Delhi 110001',
    fraudAmount: 95000,
    fraudType: 'OLX_FRAUD',
    fraudDescription:
      'Tried to buy an iPhone on OLX. Seller sent fake payment link. ₹95,000 debited upon entering card details.',
    suspectAccountNumber: '50100402819375',
    suspectAccountName: 'FastDeal Online',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240104-00789',
    status: 'RESOLVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Funds recovered and refunded to complainant.',
    assignedOfficer: 'Officer Anita S.',
    createdAt: daysAgo(20),
    updatedAt: daysAgo(10)
  },
  {
    ticketId: 'CFCFRMS-2024-00013',
    complainantName: 'Vikas Joshi',
    complainantMobile: '9109876543',
    complainantEmail: 'vikas.j@gmail.com',
    complainantAddress: '78, FC Road, Pune, MH 411004',
    fraudAmount: 67000,
    fraudType: 'UPI_FRAUD',
    fraudDescription:
      'Received collect request on PhonePe with message "Refund of ₹67,000". Approved the collect request and lost funds.',
    suspectAccountNumber: '50100513928476',
    suspectAccountName: 'Mohan Kumar',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240103-00456',
    status: 'RECEIVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: '',
    createdAt: hoursAgo(4),
    updatedAt: hoursAgo(4)
  },
  {
    ticketId: 'CFCFRMS-2024-00014',
    complainantName: 'Geeta Menon',
    complainantMobile: '8098765432',
    complainantEmail: 'geeta.menon@gmail.com',
    complainantAddress: '90, MG Road, Thrissur, KL 680001',
    fraudAmount: 430000,
    fraudType: 'LOAN_APP_FRAUD',
    fraudDescription:
      'Downloaded "InstaCash" loan app. After providing bank details, ₹4.3L was transferred out in 5 transactions within 30 minutes.',
    suspectAccountNumber: '50100624738291',
    suspectAccountName: 'InstaCash Finance',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240102-00567',
    status: 'LIEN_MARKED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 178000,
    fundsHeld: 430000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Full fraud amount covered by lien. Investigation ongoing.',
    assignedOfficer: 'Officer Meena K.',
    createdAt: daysAgo(7),
    updatedAt: daysAgo(4)
  },
  {
    ticketId: 'CFCFRMS-2024-00015',
    complainantName: 'Pankaj Mishra',
    complainantMobile: '7987654321',
    complainantEmail: 'pankaj.m@gmail.com',
    complainantAddress: '11, Hazratganj, Lucknow, UP 226001',
    fraudAmount: 210000,
    fraudType: 'SEXTORTION',
    fraudDescription:
      'Victim blackmailed after video call on dating app. Paid ₹2.1L across 4 transactions to prevent video leak.',
    suspectAccountNumber: '50100735829461',
    suspectAccountName: 'Nikhil Yadav',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20240101-00890',
    status: 'FUNDS_MOVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 5000,
    fundsHeld: 0,
    nextHopAccountNumber: '40120098765432',
    nextHopBankIfsc: 'HDFC0001234',
    actionNote: 'Funds already moved to HDFC account. Escalated.',
    assignedOfficer: 'Officer Suresh R.',
    createdAt: daysAgo(12),
    updatedAt: daysAgo(8)
  },
  {
    ticketId: 'CFCFRMS-2024-00016',
    complainantName: 'Rekha Pandey',
    complainantMobile: '6876543210',
    complainantEmail: 'rekha.p@yahoo.com',
    complainantAddress: '33, Lalbagh Road, Mangalore, KA 575001',
    fraudAmount: 38000,
    fraudType: 'CUSTOMER_CARE_FRAUD',
    fraudDescription:
      'Googled customer care for Paytm. Called fake number. Agent installed TeamViewer and debited ₹38,000.',
    suspectAccountNumber: '50100846729153',
    suspectAccountName: 'Digital Pay Services',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'MHA_PORTAL',
    acknowledgementNumber: 'ACK-MHA-20240101-00044',
    status: 'UNDER_REVIEW',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 18500,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: 'Officer Anita S.',
    createdAt: daysAgo(2),
    updatedAt: hoursAgo(12)
  },
  {
    ticketId: 'CFCFRMS-2024-00017',
    complainantName: 'Dinesh Choudhary',
    complainantMobile: '9765432180',
    complainantEmail: 'dinesh.c@gmail.com',
    complainantAddress: '55, Ashram Road, Ahmedabad, GJ 380009',
    fraudAmount: 780000,
    fraudType: 'INVESTMENT_FRAUD',
    fraudDescription:
      'Invested in fake forex trading platform "ForexPro". Platform blocked withdrawal after total deposit of ₹7.8L.',
    suspectAccountNumber: '50100957382614',
    suspectAccountName: 'ForexPro Trading LLP',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20241230-01567',
    status: 'DEBIT_FROZEN',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 520000,
    fundsHeld: 520000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Partial amount frozen. ₹2.6L already transferred out.',
    assignedOfficer: 'Officer Meena K.',
    createdAt: daysAgo(9),
    updatedAt: daysAgo(5)
  },
  {
    ticketId: 'CFCFRMS-2024-00018',
    complainantName: 'Fatima Begum',
    complainantMobile: '8654321097',
    complainantEmail: '',
    complainantAddress: '12, Chowk Bazaar, Bhopal, MP 462001',
    fraudAmount: 55000,
    fraudType: 'ELECTRICITY_BILL_FRAUD',
    fraudDescription:
      'Received WhatsApp message about electricity bill overdue. Called the number provided. Agent made victim install AnyDesk. ₹55,000 debited.',
    suspectAccountNumber: '50100168293475',
    suspectAccountName: 'Ravi Shankar',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20241229-00234',
    status: 'RESOLVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Funds recovered from suspect account and refunded.',
    assignedOfficer: 'Officer Suresh R.',
    createdAt: daysAgo(25),
    updatedAt: daysAgo(15)
  },
  {
    ticketId: 'CFCFRMS-2024-00019',
    complainantName: 'Manoj Kumar',
    complainantMobile: '9543210876',
    complainantEmail: 'manoj.k@gmail.com',
    complainantAddress: '67, Park Street, Kolkata, WB 700016',
    fraudAmount: 175000,
    fraudType: 'PART_TIME_JOB_FRAUD',
    fraudDescription:
      'Joined "Amazon Review" job scam on Telegram. Initially earned small amounts, then lost ₹1.75L as "upgrade fees".',
    suspectAccountNumber: '50100279384651',
    suspectAccountName: 'SmartWork Hub',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20241228-00901',
    status: 'LIEN_MARKED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 98000,
    fundsHeld: 175000,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: 'Lien marked successfully. Full amount available.',
    assignedOfficer: 'Officer Anita S.',
    createdAt: daysAgo(4),
    updatedAt: daysAgo(2)
  },
  {
    ticketId: 'CFCFRMS-2024-00020',
    complainantName: 'Shreya Das',
    complainantMobile: '8432109765',
    complainantEmail: 'shreya.d@gmail.com',
    complainantAddress: '101, Bandra West, Mumbai, MH 400050',
    fraudAmount: 2100000,
    fraudType: 'INVESTMENT_FRAUD',
    fraudDescription:
      'Invested ₹21L in fake IPO allotment scheme promoted via Instagram ads. Payment split across 3 accounts.',
    suspectAccountNumber: '50100388274916',
    suspectAccountName: 'IPO Goldmine Pvt Ltd',
    suspectBankIfsc: 'LINC0000001',
    suspectBankName: 'LincPay Digital Bank',
    sourcePortal: 'I4C_CFCFRMS',
    acknowledgementNumber: 'ACK-I4C-20241227-01789',
    status: 'RECEIVED',
    currentBankIfsc: 'LINC0000001',
    currentBankName: 'LincPay Digital Bank',
    availableBalance: 0,
    fundsHeld: 0,
    nextHopAccountNumber: '',
    nextHopBankIfsc: '',
    actionNote: '',
    assignedOfficer: '',
    createdAt: hoursAgo(2),
    updatedAt: hoursAgo(2)
  }
];

// ─── Timeline Events keyed by ticketId ───
export const MOCK_TIMELINES: { [ticketId: string]: TimelineEvent[] } = {
  'CFCFRMS-2024-00001': [
    {
      id: 1,
      ticketId: 'CFCFRMS-2024-00001',
      eventType: 'COMPLAINT_RECEIVED',
      eventDescription: 'Complaint received from I4C CFCFRMS portal.',
      actor: 'System',
      actorRole: 'SYSTEM',
      timestamp: daysAgo(0),
      metadata: {}
    }
  ],
  'CFCFRMS-2024-00002': [
    {
      id: 1,
      ticketId: 'CFCFRMS-2024-00002',
      eventType: 'COMPLAINT_RECEIVED',
      eventDescription: 'Complaint received from I4C CFCFRMS portal.',
      actor: 'System',
      actorRole: 'SYSTEM',
      timestamp: daysAgo(1),
      metadata: {}
    },
    {
      id: 2,
      ticketId: 'CFCFRMS-2024-00002',
      eventType: 'ASSIGNED',
      eventDescription: 'Assigned to Officer Meena K. for review.',
      actor: 'Admin',
      actorRole: 'ADMIN',
      timestamp: hoursAgo(18),
      metadata: {}
    },
    {
      id: 3,
      ticketId: 'CFCFRMS-2024-00002',
      eventType: 'UNDER_REVIEW',
      eventDescription: 'Investigation initiated. Checking suspect account transaction history.',
      actor: 'Officer Meena K.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: hoursAgo(6),
      metadata: {}
    }
  ],
  'CFCFRMS-2024-00003': [
    {
      id: 1,
      ticketId: 'CFCFRMS-2024-00003',
      eventType: 'COMPLAINT_RECEIVED',
      eventDescription: 'Complaint received from MHA Portal.',
      actor: 'System',
      actorRole: 'SYSTEM',
      timestamp: daysAgo(3),
      metadata: {}
    },
    {
      id: 2,
      ticketId: 'CFCFRMS-2024-00003',
      eventType: 'ASSIGNED',
      eventDescription: 'Assigned to Officer Suresh R.',
      actor: 'Admin',
      actorRole: 'ADMIN',
      timestamp: daysAgo(3),
      metadata: {}
    },
    {
      id: 3,
      ticketId: 'CFCFRMS-2024-00003',
      eventType: 'UNDER_REVIEW',
      eventDescription: 'Account details verified. ₹1.5L fraud amount confirmed.',
      actor: 'Officer Suresh R.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(2),
      metadata: {}
    },
    {
      id: 4,
      ticketId: 'CFCFRMS-2024-00003',
      eventType: 'LIEN_MARKED',
      eventDescription: 'Lien placed on suspect account. Balance ₹2,39,000. Full fraud amount secured.',
      actor: 'Officer Suresh R.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(1),
      metadata: { availableBalance: 89000, fundsHeld: 150000 }
    }
  ],
  'CFCFRMS-2024-00004': [
    {
      id: 1,
      ticketId: 'CFCFRMS-2024-00004',
      eventType: 'COMPLAINT_RECEIVED',
      eventDescription: 'Complaint received from I4C CFCFRMS portal.',
      actor: 'System',
      actorRole: 'SYSTEM',
      timestamp: daysAgo(5),
      metadata: {}
    },
    {
      id: 2,
      ticketId: 'CFCFRMS-2024-00004',
      eventType: 'ASSIGNED',
      eventDescription: 'Assigned to Officer Suresh R.',
      actor: 'Admin',
      actorRole: 'ADMIN',
      timestamp: daysAgo(5),
      metadata: {}
    },
    {
      id: 3,
      ticketId: 'CFCFRMS-2024-00004',
      eventType: 'LIEN_MARKED',
      eventDescription: 'Lien placed on suspect account.',
      actor: 'Officer Suresh R.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(3),
      metadata: {}
    },
    {
      id: 4,
      ticketId: 'CFCFRMS-2024-00004',
      eventType: 'DEBIT_FROZEN',
      eventDescription: 'Debit freeze applied. Full ₹75,000 held. Account holder notified via registered mobile.',
      actor: 'Officer Suresh R.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(2),
      metadata: { availableBalance: 42000, fundsHeld: 75000 }
    }
  ],
  'CFCFRMS-2024-00005': [
    {
      id: 1,
      ticketId: 'CFCFRMS-2024-00005',
      eventType: 'COMPLAINT_RECEIVED',
      eventDescription: 'Complaint received from I4C CFCFRMS portal.',
      actor: 'System',
      actorRole: 'SYSTEM',
      timestamp: daysAgo(8),
      metadata: {}
    },
    {
      id: 2,
      ticketId: 'CFCFRMS-2024-00005',
      eventType: 'ASSIGNED',
      eventDescription: 'Assigned to Officer Meena K.',
      actor: 'Admin',
      actorRole: 'ADMIN',
      timestamp: daysAgo(8),
      metadata: {}
    },
    {
      id: 3,
      ticketId: 'CFCFRMS-2024-00005',
      eventType: 'LIEN_MARKED',
      eventDescription: 'Only ₹12,500 available in account.',
      actor: 'Officer Meena K.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(6),
      metadata: {}
    },
    {
      id: 4,
      ticketId: 'CFCFRMS-2024-00005',
      eventType: 'DEBIT_FROZEN',
      eventDescription: 'Account debit frozen.',
      actor: 'Officer Meena K.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(5),
      metadata: {}
    },
    {
      id: 5,
      ticketId: 'CFCFRMS-2024-00005',
      eventType: 'FUNDS_MOVED',
      eventDescription: 'Majority of funds already moved to SBI account 91820034567812. Escalation initiated.',
      actor: 'Officer Meena K.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(4),
      metadata: { nextHopAccountNumber: '91820034567812', nextHopBankIfsc: 'SBIN0001234' }
    }
  ],
  'CFCFRMS-2024-00006': [
    {
      id: 1,
      ticketId: 'CFCFRMS-2024-00006',
      eventType: 'COMPLAINT_RECEIVED',
      eventDescription: 'Complaint received from I4C CFCFRMS portal.',
      actor: 'System',
      actorRole: 'SYSTEM',
      timestamp: daysAgo(15),
      metadata: {}
    },
    {
      id: 2,
      ticketId: 'CFCFRMS-2024-00006',
      eventType: 'ASSIGNED',
      eventDescription: 'Assigned to Officer Anita S.',
      actor: 'Admin',
      actorRole: 'ADMIN',
      timestamp: daysAgo(15),
      metadata: {}
    },
    {
      id: 3,
      ticketId: 'CFCFRMS-2024-00006',
      eventType: 'LIEN_MARKED',
      eventDescription: 'Full amount liened.',
      actor: 'Officer Anita S.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(13),
      metadata: {}
    },
    {
      id: 4,
      ticketId: 'CFCFRMS-2024-00006',
      eventType: 'DEBIT_FROZEN',
      eventDescription: 'Debit frozen on suspect account.',
      actor: 'Officer Anita S.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(10),
      metadata: {}
    },
    {
      id: 5,
      ticketId: 'CFCFRMS-2024-00006',
      eventType: 'RESOLVED',
      eventDescription: 'Full amount ₹3,20,000 recovered and refunded to complainant via NEFT. Case closed.',
      actor: 'Officer Anita S.',
      actorRole: 'COMPLIANCE_OFFICER',
      timestamp: daysAgo(5),
      metadata: {}
    }
  ]
};

// ─── Dashboard Stats (computed from mock data) ───
export function computeMockStats(): DashboardStats {
  const statusDist: { [key: string]: number } = {};
  const amountDist: { [key: string]: number } = {};
  let pendingReview = 0;
  let lienMarked = 0;
  let fundsRecovered = 0;

  MOCK_COMPLAINTS.forEach((c) => {
    statusDist[c.status] = (statusDist[c.status] || 0) + 1;
    amountDist[c.status] = (amountDist[c.status] || 0) + c.fraudAmount;

    if (c.status === 'RECEIVED' || c.status === 'UNDER_REVIEW') pendingReview++;
    if (c.status === 'LIEN_MARKED') lienMarked++;
    if (c.status === 'RESOLVED') fundsRecovered += c.fraudAmount;
  });

  return {
    totalComplaints: MOCK_COMPLAINTS.length,
    pendingReview,
    lienMarked,
    fundsRecovered,
    statusDistribution: statusDist as any,
    amountByStatus: amountDist as any
  };
}