update code complaint code

This commit is contained in:
Mohd-Arham
2025-11-21 09:54:43 +05:30
parent 1aedfd890d
commit 32a42284f8
54 changed files with 1907 additions and 1189 deletions
@@ -3,8 +3,6 @@ package com.billpaymentservice.bbps.serviceImpl;
import java.util.List;
import java.util.Map;
import org.modelmapper.ModelMapper;
import org.modelmapper.convention.MatchingStrategies;
import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.beans.factory.annotation.Value;
@@ -16,20 +14,18 @@ import org.springframework.web.client.RestClient;
import com.billpaymentservice.bbps.dto.GeneralResp;
import com.billpaymentservice.bbps.dto.ResponseModel;
import com.billpaymentservice.bbps.dto.request.AllMasterOptionsRequest;
import com.billpaymentservice.bbps.dto.request.CloseComplaintRequest;
import com.billpaymentservice.bbps.dto.request.ComplainStatusRequest;
import com.billpaymentservice.bbps.dto.request.ComplaintRequestDTO;
import com.billpaymentservice.bbps.dto.request.ReOpenComplain;
import com.billpaymentservice.bbps.dto.request.GetTicketLatestStausRequest;
import com.billpaymentservice.bbps.dto.request.TxnStatusRequest;
import com.billpaymentservice.bbps.dto.request.ViewComplainByIdRequest;
import com.billpaymentservice.bbps.dto.request.ViewAllComplaintsTicketsRequest;
import com.billpaymentservice.bbps.dto.response.ComplaintHistoryStatusResponse;
import com.billpaymentservice.bbps.dto.response.ComplaintResponse;
import com.billpaymentservice.bbps.dto.response.ComplaintStatusResponse;
import com.billpaymentservice.bbps.dto.response.TicketCheckStatusResponse;
import com.billpaymentservice.bbps.dto.response.TxnStatusResponse;
import com.billpaymentservice.bbps.dto.response.ViewAllComplaintsTicketsResponse;
import com.billpaymentservice.bbps.dto.response.ViewComplainByIdResponse;
import com.billpaymentservice.bbps.entites.BharatConnectMaster;
import com.billpaymentservice.bbps.entites.ComplaintDetails;
import com.billpaymentservice.bbps.entites.ComplaintStatusOptionsMaster;
import com.billpaymentservice.bbps.entites.InboundTraceLog;
import com.billpaymentservice.bbps.entites.OutboundTraceLog;
@@ -45,6 +41,7 @@ import com.fasterxml.jackson.annotation.JsonInclude;
import com.fasterxml.jackson.core.JsonProcessingException;
import com.fasterxml.jackson.core.type.TypeReference;
import com.fasterxml.jackson.databind.ObjectMapper;
import com.fasterxml.jackson.databind.node.ObjectNode;
@Service
public class ComplainServiceImpl implements ComplainService {
@@ -82,14 +79,20 @@ public class ComplainServiceImpl implements ComplainService {
@Override
public ResponseModel addComplain(ComplaintRequestDTO complainRequestDTO) {
LOGGER.info("Initiating addComplain for request ID: {} and MID", complainRequestDTO.getReqId(),
LOGGER.info("Initiating add Complain for request ID: {} and MID {}", complainRequestDTO.getReqId(),
complainRequestDTO.getMid());
String apiName = "ADDCOMPLAIN";
String apiName = "ADD_COMPLAIN";
String txnId = helper.generateTxnId(15);
String requestId = complainRequestDTO.getReqId();
String fullUrl = complainDataUrl + BBPSConstant.ADD_COMPLAIN_ENDPOINT;
// Convert input DTO to JSON
String requestJson = helper.convertObjectToJson(complainRequestDTO);
// Fetch tenant & agent from DB
BharatConnectMaster headersData = beneficiaryDetailsRepository.findByOrgId("ORG001");
HttpHeaders headers = new HttpHeaders();
headers.set("x-digiledge-key", headersData.getXDigiledgeKey());
headers.set("agentId", headersData.getAgentId());
@@ -98,233 +101,155 @@ public class ComplainServiceImpl implements ComplainService {
InboundTraceLog inboundLog = helper.createInboundLog(requestId, txnId, apiName, complainRequestDTO.getMid(),
"POST", requestJson);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, requestId, apiName, fullUrl, "POST", null);
LOGGER.info("Calling external API: {}", fullUrl);
LOGGER.info("Request payload: {}", requestJson);
Map<String, String> responseMap = httpService.postRequest(fullUrl, requestJson, headers);
String responseData = responseMap.get("data");
LOGGER.info("fetched data from api is :{}", responseData);
helper.updateOutboundLogResponse(outboundLog, responseData);
try {
// Inject tenantId + agentId into request JSON
ObjectNode root = (ObjectNode) objectMapper.readTree(requestJson);
root.put("tenantId", headersData.getTenantId());
root.put("agentId", headersData.getAgentId());
String finalJson = root.toString();
LOGGER.info("Final Request Sent to API: {}", finalJson);
// IMPORTANT: Send finalJson, not requestJson
Map<String, String> responseMap = httpService.postRequest(fullUrl, finalJson, headers);
String responseData = responseMap.get("data");
LOGGER.info("Fetched response: {}", responseData);
helper.updateOutboundLogResponse(outboundLog, responseData);
// Handle HttpService error wrapper
if (responseData.startsWith("HttpService Error")) {
int start = responseData.indexOf("{");
int end = responseData.lastIndexOf("}");
if (start != -1 && end != -1) {
responseData = responseData.substring(start, end + 1);
}
LOGGER.info("Extracted pure JSON from error: {}", responseData);
}
// Parse JSON into Map
Map<String, Object> dataMap = objectMapper.readValue(responseData,
new TypeReference<Map<String, Object>>() {
});
LOGGER.info("Parsed response data: {}", dataMap);
if (!dataMap.containsKey("generalResp")) {
helper.updateInboundLogFailure(inboundLog, responseData, String.valueOf(dataMap.get("status")));
int statusCode = Integer.parseInt(String.valueOf(dataMap.get("statusCode")));
// Throw exception for non-200
if (statusCode != 200) {
throw new CustomException(String.valueOf(dataMap.get("message")), String.valueOf(dataMap.get("status")),
Integer.parseInt(String.valueOf(dataMap.get("statusCode"))),
String.valueOf(dataMap.get("remarks")));
statusCode, String.valueOf(dataMap.get("remarks")));
}
// Convert to response wrapper
ComplaintResponse responseWrapper = objectMapper.convertValue(dataMap, ComplaintResponse.class);
GeneralResp generalResp = responseWrapper.getGeneralResp();
ModelMapper mapper = new ModelMapper();
mapper.getConfiguration().setMatchingStrategy(MatchingStrategies.STRICT);
ComplaintDetails entity = mapper.map(responseWrapper.getComplaints(), ComplaintDetails.class);
entity.setReqId(complainRequestDTO.getReqId());
entity.setTxnId(txnId);
complainRepository.save(entity);
ResponseModel responseModel = new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
helper.updateInboundLogSuccess(inboundLog, responseData, generalResp.getStatus());
ResponseModel responseModel = new ResponseModel(responseWrapper.getMessage(), responseWrapper.getStatus(),
Integer.parseInt(responseWrapper.getStatusCode()), responseWrapper);
helper.updateInboundLogSuccess(inboundLog, responseData, responseWrapper.getStatus());
return responseModel;
} catch (JsonProcessingException e) {
LOGGER.error("Error parsing responseData JSON: {}", e.getMessage());
LOGGER.error("JSON Parsing Error: {}", e.getMessage());
helper.updateInboundLogFailure(inboundLog, e.getMessage(), "JSON_ERROR");
throw new CustomException("Invalid JSON received from API");
}
}
@Override
public ResponseModel getComplaintStatus(ComplainStatusRequest request) {
LOGGER.info("Fetching Compalint Status by Complaint Id={}", request.getComplaintId(), request.getReqId());
// String apiName = "Complaint Status";
// String txnId = helper.generateTxnId(15);
// String reqId = request.getReqId();
// String complaintId = request.getComplaintId();
// String fullUrl = agentDtaUrl + BBPSConstant.COMPALINT_STATUS;
//
// helper.validateMerchant(request.getMid());
//
// BharatConnectMaster headersData = beneficiaryDetailsRepository.findByOrgId("ORG001");
// HttpHeaders headers = new HttpHeaders();
// headers.set("x-digiledge-key", headersData.getXDigiledgeKey());
// headers.set("agentId", headersData.getAgentId());
// headers.set("tenantId", headersData.getTenantId());
// headers.setContentType(MediaType.APPLICATION_JSON);
//
// ObjectMapper objectMapper = new ObjectMapper();
// objectMapper.setSerializationInclusion(JsonInclude.Include.NON_NULL);
// String requestJson = helper.convertObjectToJson(request);
//
// InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "POST",
// requestJson);
// OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "POST", complaintId);
// LOGGER.debug("Outbound log created successfully for Complaint : {}", fullUrl);
public ResponseModel getComplaintStatus(GetTicketLatestStausRequest request) {
LOGGER.info("Fetching Complaint Status for TicketId={} ReqId={}", request.getTicketId(), request.getReqId());
String apiName = "COMPLAINT_STATUS";
String txnId = helper.generateTxnId(15);
String reqId = request.getReqId();
String complaintId = request.getTicketId();
String fullUrl = agentDtaUrl + BBPSConstant.COMPALINT_STATUS;
helper.validateMerchant(request.getMid());
BharatConnectMaster headersData = beneficiaryDetailsRepository.findByOrgId("ORG001");
HttpHeaders headers = new HttpHeaders();
headers.set("x-digiledge-key", headersData.getXDigiledgeKey());
headers.set("agentId", headersData.getAgentId());
headers.set("tenantId", headersData.getTenantId());
headers.setContentType(MediaType.APPLICATION_JSON);
// Convert request to JSON
String requestJson = helper.convertObjectToJson(request);
InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "POST",
requestJson);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "POST", complaintId);
try {
//
// LOGGER.info("Calling external API: {}", fullUrl);
// Map<String, String> responseMap = httpService.postRequest(fullUrl, requestJson, headers);
// String responseData = responseMap.get("data");
// LOGGER.info("Complaint FetchById Response: {}", responseData);
//
//
//
// // Dummy complaint map start
// JsonNode root = objectMapper.readTree(responseData);
// String message = root.path("message").asText("");
// String statuss = root.path("status").asText("");
//
// // dummy data send when server response is coming error.
// // Check for internal server error
// if ("Internal server error, please try again later".equalsIgnoreCase(message)) {
//
// Map<String, Object> dummyComplaint = mapperHelper.getComplaintStatusJson();
//
// LOGGER.info("Returning Dummy Response: {}", dummyComplaint);
//
// // Pass map directly to ResponseModel
// return new ResponseModel("Successfully requested complaint status", "success", 200, dummyComplaint);
// }
// // Dummy complaint map End
//
// helper.updateOutboundLogResponse(outboundLog, responseData);
//
// Map<String, Object> dataMap = objectMapper.readValue(responseData,
// new TypeReference<Map<String, Object>>() {
// });
//
// if (!dataMap.containsKey("genericResponse")) {
// helper.updateInboundLogFailure(inboundLog, responseData, "INVALID_RESPONSE");
// LOGGER.warn("Invalid response structure for txnId: {}", txnId);
// throw new CustomException(String.valueOf(dataMap.get("message")), String.valueOf(dataMap.get("status")),
// Integer.parseInt(String.valueOf(dataMap.get("statusCode"))),
// String.valueOf(dataMap.get("remarks")));
// }
//
// ComplaintStatusResponse responseWrapper = objectMapper.convertValue(dataMap, ComplaintStatusResponse.class);
// GeneralResp generalResp = responseWrapper.getGeneralResp();
//
// String status = generalResp.getStatus();
// LOGGER.info("Current Complaint Status: {}", status);
//
// helper.updateInboundLogSuccess(inboundLog, responseData, generalResp.getStatus());
// mapperHelper.saveComplaintStatus(responseWrapper, reqId, txnId);
// LOGGER.info("Complaint data saved successfully for billId: {}", complaintId);
//
// return new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
// Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
// } catch (JsonProcessingException e) {
// LOGGER.error("Error parsing Complaint Id JSON: {}", e.getMessage(), e);
// helper.updateInboundLogFailure(inboundLog, e.getMessage(), "JSON_ERROR");
// throw new CustomException("Invalid JSON received from API");
Map<String, Object> dummyComplaint = mapperHelper.getComplaintStatusJson();
LOGGER.info("Calling external API: {}", fullUrl);
Map<String, String> responseMap = httpService.postRequest(fullUrl, requestJson, headers);
LOGGER.info("Returning Dummy Response: {}", dummyComplaint);
String responseData = responseMap.get("data");
// Pass map directly to ResponseModel
return new ResponseModel("Successfully requested complaint status", "success", 200, dummyComplaint);
LOGGER.info("Complaint Fetch Response: {}", responseData);
helper.updateOutboundLogResponse(outboundLog, responseData);
// Dummy complaint map End
if (responseData.startsWith("HttpService Error")) {
int start = responseData.indexOf("{");
int end = responseData.lastIndexOf("}");
if (start != -1 && end != -1) {
responseData = responseData.substring(start, end + 1);
LOGGER.info("Extracted Clean JSON: {}", responseData);
}
}
} catch (Exception ex) {
LOGGER.error("Error parsing response JSON", ex);
throw new CustomException("Error " + ex.getMessage());
}
}
// Convert JSON to Map
Map<String, Object> dataMap = objectMapper.readValue(responseData,
new TypeReference<Map<String, Object>>() {
});
@Override
public ResponseModel reOpenComplaint(ReOpenComplain request) {
LOGGER.info("Fetching ReOpen Complaint by Complaint Id={}", request.getComplaintId(), request.getReqId());
// String apiName = "Complaint Status";
// String txnId = helper.generateTxnId(15);
// String reqId = request.getReqId();
// String complaintId = request.getComplaintId();
// String fullUrl = agentDtaUrl + BBPSConstant.REOPEN_COMPALINT;
//
// helper.validateMerchant(request.getMid());
//
// BharatConnectMaster headersData = beneficiaryDetailsRepository.findByOrgId("ORG001");
// HttpHeaders headers = new HttpHeaders();
// headers.set("x-digiledge-key", headersData.getXDigiledgeKey());
// headers.set("agentId", headersData.getAgentId());
// headers.set("tenantId", headersData.getTenantId());
// headers.setContentType(MediaType.APPLICATION_JSON);
//
// ObjectMapper objectMapper = new ObjectMapper();
// objectMapper.setSerializationInclusion(JsonInclude.Include.NON_NULL);
// String requestJson = helper.convertObjectToJson(request);
//
// InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "POST",
// requestJson);
// OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "POST", complaintId);
// LOGGER.debug("Outbound log created successfully for Complaint : {}", fullUrl);
int statusCode = Integer.parseInt(String.valueOf(dataMap.get("statusCode")));
try {
// LOGGER.info("Calling external API: {}", fullUrl);
// Map<String, String> responseMap = httpService.postRequest(fullUrl, requestJson, headers);
// String responseData = responseMap.get("data");
// LOGGER.info("Complaint ReOpen FetchById Response: {}", responseData);
if (statusCode != 200) {
throw new CustomException(String.valueOf(dataMap.get("message")), String.valueOf(dataMap.get("status")),
statusCode, String.valueOf(dataMap.get("remarks")));
}
// Dummy complaint map start
// Check for internal server error
TicketCheckStatusResponse responseWrapper = objectMapper.convertValue(dataMap,
TicketCheckStatusResponse.class);
Map<String, Object> dummyComplaint = mapperHelper.getDummyReopenComplaintJson();
LOGGER.info("Returning Dummy Response: {}", dummyComplaint);
LOGGER.info("Complaint Current Status: {}", responseWrapper.getStatus());
return new ResponseModel("Complaint reopening requested", "success", 200, dummyComplaint);
helper.updateInboundLogSuccess(inboundLog, responseData, responseWrapper.getStatus());
// Dummy complaint map End
// Save in DB
mapperHelper.saveComplaintStatus(responseWrapper, reqId, txnId);
return new ResponseModel(responseWrapper.getMessage(), responseWrapper.getStatus(),
Integer.parseInt(responseWrapper.getStatusCode()), responseWrapper);
} catch (JsonProcessingException e) {
LOGGER.error("Error parsing Complaint Status JSON: {}", e.getMessage());
helper.updateInboundLogFailure(inboundLog, e.getMessage(), "JSON_ERROR");
throw new CustomException("Invalid JSON received from API");
// helper.updateOutboundLogResponse(outboundLog, responseData);
//
// Map<String, Object> dataMap = objectMapper.readValue(responseData,
// new TypeReference<Map<String, Object>>() {
// });
//
// if (!dataMap.containsKey("generalResp")) {
// helper.updateInboundLogFailure(inboundLog, responseData, "INVALID_RESPONSE");
// LOGGER.warn("Invalid response structure for txnId: {}", txnId);
// throw new CustomException(String.valueOf(dataMap.get("message")), String.valueOf(dataMap.get("status")),
// Integer.parseInt(String.valueOf(dataMap.get("statusCode"))),
// String.valueOf(dataMap.get("remarks")));
// }
//
// ComplaintStatusResponse responseWrapper = objectMapper.convertValue(dataMap, ComplaintStatusResponse.class);
// GeneralResp generalResp = responseWrapper.getGeneralResp();
//
// String status = generalResp.getStatus();
// LOGGER.info("Current Complaint ReOpen Status: {}", status);
//
// helper.updateInboundLogSuccess(inboundLog, responseData, generalResp.getStatus());
// mapperHelper.saveReOpenComplaint(responseWrapper, reqId, txnId);
// LOGGER.info("Complaint ReOpen data saved successfully for billId: {}", complaintId);
//
// return new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
// Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
// } catch (JsonProcessingException e) {
// LOGGER.error("Error parsing Complaint Id JSON: {}", e.getMessage(), e);
// helper.updateInboundLogFailure(inboundLog, e.getMessage(), "JSON_ERROR");
// throw new CustomException("Invalid JSON received from API");
} catch (Exception ex) {
LOGGER.error("Error parsing response JSON", ex);
throw new CustomException("Error " + ex.getMessage());
}
}
@Override
public ResponseModel viewComplaintHistory(ComplainStatusRequest request) {
LOGGER.info("Fetching View Complaint History Complaint by Complaint Id={}", request.getComplaintId(),
LOGGER.info("Fetching View Complaint History Complaint by Complaint Id={}", request.getTicketId(),
request.getReqId());
String apiName = "Complaint Status";
String apiName = "View_Complaint_History";
String txnId = helper.generateTxnId(15);
String reqId = request.getReqId();
String complaintId = request.getComplaintId();
String fullUrl = agentDtaUrl + BBPSConstant.COMPLAINT_HISTORY + request.getComplaintId();
String ticketId = request.getTicketId();
String fullUrl = agentDtaUrl + BBPSConstant.COMPLAINT_HISTORY + request.getTicketId();
helper.validateMerchant(request.getMid());
@@ -341,7 +266,7 @@ public class ComplainServiceImpl implements ComplainService {
InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "GET",
requestJson);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "GET", complaintId);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "GET", ticketId);
LOGGER.debug("Outbound log created successfully for Complaint : {}", fullUrl);
try {
@@ -384,92 +309,14 @@ public class ComplainServiceImpl implements ComplainService {
}
@Override
public ResponseModel closeComplaint(CloseComplaintRequest request) {
LOGGER.info("Fetching Close Complaint by Complaint Id={}", request.getComplaintId(), request.getReqId());
// String apiName = "Complaint Status";
// String txnId = helper.generateTxnId(15);
// String reqId = request.getReqId();
// String complaintId = request.getComplaintId();
// String fullUrl = agentDtaUrl + BBPSConstant.CLOSE_COMPLAINT;
//
// helper.validateMerchant(request.getMid());
//
// BharatConnectMaster headersData = beneficiaryDetailsRepository.findByOrgId("ORG001");
// HttpHeaders headers = new HttpHeaders();
// headers.set("x-digiledge-key", headersData.getXDigiledgeKey());
// headers.set("agentId", headersData.getAgentId());
// headers.set("tenantId", headersData.getTenantId());
// headers.setContentType(MediaType.APPLICATION_JSON);
//
// ObjectMapper objectMapper = new ObjectMapper();
// objectMapper.setSerializationInclusion(JsonInclude.Include.NON_NULL);
// String requestJson = helper.convertObjectToJson(request);
//
// InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "POST",
// requestJson);
// OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "POST", complaintId);
// LOGGER.debug("Outbound log created successfully for Complaint : {}", fullUrl);
public ResponseModel viewComplaintById(ComplainStatusRequest request) {
try {
// LOGGER.info("Calling external API: {}", fullUrl);
// Map<String, String> responseMap = httpService.postRequest(fullUrl, requestJson, headers);
// String responseData = responseMap.get("data");
// LOGGER.info("Complaint Close FetchById Response: {}", responseData);
// Dummy complaint map Start
Map<String, Object> dummyComplaint = mapperHelper.getDummyClosureComplaintJson();
LOGGER.info("Returning Dummy Response: {}", dummyComplaint);
return new ResponseModel("Complaint closure requested", "success", 200, dummyComplaint);
// Dummy complaint map End
// helper.updateOutboundLogResponse(outboundLog, responseData);
//
// Map<String, Object> dataMap = objectMapper.readValue(responseData,
// new TypeReference<Map<String, Object>>() {
// });
//
// if (!dataMap.containsKey("genericResponse")) {
// helper.updateInboundLogFailure(inboundLog, responseData, "INVALID_RESPONSE");
// LOGGER.warn("Invalid response structure for txnId: {}", txnId);
// throw new CustomException(String.valueOf(dataMap.get("message")), String.valueOf(dataMap.get("status")),
// Integer.parseInt(String.valueOf(dataMap.get("statusCode"))),
// String.valueOf(dataMap.get("remarks")));
// }
//
// CloseComplaintStatusResponse responseWrapper = objectMapper.convertValue(dataMap,
// CloseComplaintStatusResponse.class);
// GeneralResp generalResp = responseWrapper.getGeneralResp();
//
// String status = generalResp.getStatus();
// LOGGER.info("Current Complaint Close Status: {}", status);
//
// helper.updateInboundLogSuccess(inboundLog, responseData, generalResp.getStatus());
// // mapperHelper.saveReOpenComplaint(responseWrapper, reqId, txnId);
// LOGGER.info("Complaint Close data saved successfully for billId: {}", complaintId);
//
// return new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
// Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
// } catch (JsonProcessingException e) {
// LOGGER.error("Error parsing Complaint Id JSON: {}", e.getMessage(), e);
// helper.updateInboundLogFailure(inboundLog, e.getMessage(), "JSON_ERROR");
// throw new CustomException("Invalid JSON received from API");
} catch (Exception e) {
throw new CustomException("Invalid JSON received from API" + e.getMessage());
}
}
@Override
public ResponseModel viewComplaintById(ViewComplainByIdRequest request) {
LOGGER.info("Fetching View Complaint History Complaint by Complaint Id={}", request.getComplaintId(),
request.getReqId());
String apiName = "View Complaint By ID";
LOGGER.info("Fetching View Complaint Complaint by Complaint Id={}", request.getTicketId(), request.getReqId());
String apiName = "View_Complaint_By_ID";
String txnId = helper.generateTxnId(15);
String reqId = request.getReqId();
String complaintId = request.getComplaintId();
String fullUrl = agentDtaUrl + BBPSConstant.VIEW_COMPLAINT_BY_ID + request.getComplaintId();
String ticketId = request.getTicketId();
String fullUrl = agentDtaUrl + BBPSConstant.VIEW_COMPLAINT_BY_ID + request.getTicketId();
helper.validateMerchant(request.getMid());
@@ -486,7 +333,7 @@ public class ComplainServiceImpl implements ComplainService {
InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "GET",
requestJson);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "GET", complaintId);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "GET", ticketId);
LOGGER.debug("Outbound log created successfully for Complaint : {}", fullUrl);
try {
@@ -516,14 +363,8 @@ public class ComplainServiceImpl implements ComplainService {
LOGGER.info("Current Complaint ReOpen Status: {}", status);
helper.updateInboundLogSuccess(inboundLog, responseData, generalResp.getStatus());
// String saveComplaintHistory =
// mapperHelper.saveComplaintHistory(responseWrapper, reqId, txnId);
// LOGGER.info("Complaint ReOpen data saved successfully for Count History: {}",
// saveComplaintHistory);
String saveComplaint = mapperHelper.saveComplainStatusDetail(responseWrapper, reqId, txnId);
// LOGGER.info("Complaint ReOpen data saved successfully for Count History: {}",
// saveComplaintHistory);
LOGGER.info("Complaint ReOpen data saved successfully for Count History: {}", saveComplaint);
return new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
@@ -538,7 +379,6 @@ public class ComplainServiceImpl implements ComplainService {
public ResponseModel getAllActiveStatuses(AllMasterOptionsRequest request) {
try {
LOGGER.info("Fetch All Master Options - MID: {}", request.getMid());
String apiName = "View All Options Fetch By Id";
String txnId = helper.generateTxnId(15);
@@ -580,7 +420,7 @@ public class ComplainServiceImpl implements ComplainService {
}
public ResponseModel checkTxnStatus(TxnStatusRequest request) {
LOGGER.info("Fetching TxnStatusRequest by Id={} and ReqId ={}", request.getId(), request.getReqId());
LOGGER.info("Check Txn Status Request by Id={} and ReqId ={}", request.getId(), request.getReqId());
String apiName = "CheckTxnStatus";
String txnId = helper.generateTxnId(15);
String reqId = request.getReqId();
@@ -631,11 +471,6 @@ public class ComplainServiceImpl implements ComplainService {
LOGGER.info("Current Complaint ReOpen Status: {}", status);
helper.updateInboundLogSuccess(inboundLog, responseData, generalResp.getStatus());
// String saveComplaint = mapperHelper.saveComplainStatusDetail(responseWrapper,
// reqId, txnId);
// LOGGER.info("Complaint ReOpen data saved successfully for Count History: {}",
// saveComplaintHistory);
return new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
} catch (JsonProcessingException e) {
@@ -646,4 +481,74 @@ public class ComplainServiceImpl implements ComplainService {
}
@Override
public ResponseModel ViewAllComplaints(ViewAllComplaintsTicketsRequest request) {
LOGGER.info("Fetching All Complaint for status Type={} and reqId={} ", request.getStatusType(),
request.getReqId());
String apiName = "View_All_Complaint_By_Status_Type";
String txnId = helper.generateTxnId(15);
String reqId = request.getReqId();
String fullUrl = complainDataUrl + BBPSConstant.VIEW_ALL_COMPLAINTS_BASE + "?pageNo=" + request.getPageNo()
+ "&pageSize=" + request.getPageSize() + "&statusType=" + request.getStatusType() + "&ticketType="
+ request.getTicketType();
helper.validateMerchant(request.getMid());
BharatConnectMaster headersData = beneficiaryDetailsRepository.findByOrgId("ORG001");
HttpHeaders headers = new HttpHeaders();
headers.set("x-digiledge-key", headersData.getXDigiledgeKey());
headers.set("agentId", headersData.getAgentId());
headers.set("tenantId", headersData.getTenantId());
headers.setContentType(MediaType.APPLICATION_JSON);
ObjectMapper objectMapper = new ObjectMapper();
objectMapper.setSerializationInclusion(JsonInclude.Include.NON_NULL);
String requestJson = helper.convertObjectToJson(request);
InboundTraceLog inboundLog = helper.createInboundLog(reqId, txnId, apiName, request.getMid(), "POST",
requestJson);
OutboundTraceLog outboundLog = helper.createOutboundLog(txnId, reqId, apiName, fullUrl, "GET",
request.getStatusType());
LOGGER.debug("Outbound log created successfully for Complaint : {}", fullUrl);
try {
LOGGER.info("Calling external API: {}", fullUrl);
Map<String, String> responseMap = httpService.getRequest(fullUrl, headers);
String responseData = responseMap.get("data");
LOGGER.info("Response: {}", responseData);
helper.updateOutboundLogResponse(outboundLog, responseData);
Map<String, Object> dataMap = objectMapper.readValue(responseData,
new TypeReference<Map<String, Object>>() {
});
if (!dataMap.containsKey("generalResp")) {
helper.updateInboundLogFailure(inboundLog, responseData, "INVALID_RESPONSE");
LOGGER.warn("Invalid response structure for txnId: {}", txnId);
throw new CustomException(String.valueOf(dataMap.get("message")), String.valueOf(dataMap.get("status")),
Integer.parseInt(String.valueOf(dataMap.get("statusCode"))), String.valueOf(""));
}
ViewAllComplaintsTicketsResponse responseWrapper = objectMapper.convertValue(dataMap,
ViewAllComplaintsTicketsResponse.class);
GeneralResp generalResp = responseWrapper.getGeneralResp();
String status = generalResp.getStatus();
LOGGER.info("Current Complaint ReOpen Status: {}", status);
String saveComplaint = mapperHelper.saveAllComplaints(responseWrapper, reqId, txnId);
LOGGER.info("Complaint ReOpen data saved successfully for Count History: {}",
saveComplaint);
return new ResponseModel(generalResp.getMessage(), generalResp.getStatus(),
Integer.parseInt(generalResp.getStatusCode()), responseWrapper);
} catch (JsonProcessingException e) {
LOGGER.error("Error parsing Complaint Id JSON: {}", e.getMessage(), e);
helper.updateInboundLogFailure(inboundLog, e.getMessage(), "JSON_ERROR");
throw new CustomException("Invalid JSON received from API");
}
}
}