package com.billpaymentservice.bbps.controller;

import org.slf4j.Logger;
import org.slf4j.LoggerFactory;
import org.springframework.http.MediaType;
import org.springframework.http.ResponseEntity;
import org.springframework.validation.annotation.Validated;
import org.springframework.web.bind.annotation.CrossOrigin;
import org.springframework.web.bind.annotation.PostMapping;
import org.springframework.web.bind.annotation.RequestBody;
import org.springframework.web.bind.annotation.RequestMapping;
import org.springframework.web.bind.annotation.RestController;

import com.billpaymentservice.bbps.dto.ResponseModel;
import com.billpaymentservice.bbps.dto.request.AllMasterOptionsRequest;
import com.billpaymentservice.bbps.dto.request.ComplainStatusRequest;
import com.billpaymentservice.bbps.dto.request.ComplaintRequestDTO;
import com.billpaymentservice.bbps.dto.request.GetTicketLatestStausRequest;
import com.billpaymentservice.bbps.dto.request.ViewAllComplaintsTicketsRequest;
import com.billpaymentservice.bbps.service.ComplainService;
import com.billpaymentservice.bbps.util.ApiDocCommonResponses;
import com.billpaymentservice.bbps.util.BBPSConstant;

import io.swagger.v3.oas.annotations.Operation;
import io.swagger.v3.oas.annotations.media.Content;
import io.swagger.v3.oas.annotations.media.Schema;
import io.swagger.v3.oas.annotations.responses.ApiResponse;
import io.swagger.v3.oas.annotations.responses.ApiResponses;

@RestController
@RequestMapping("/complaints")
@Validated
@CrossOrigin(origins = "*")
public class ComplainController {

	private static final Logger log = LoggerFactory.getLogger(ComplainController.class);

	private final ComplainService complainService;

	public ComplainController(ComplainService complainService) {
		this.complainService = complainService;
	}

	@PostMapping(value = "/addComplainTicket")
	@Operation(summary = "Add complaint ticket", description = "This API creates a new complaint ticket based on the provided request details.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "Complaint ticket created successfully", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> addComplain(@Validated @RequestBody ComplaintRequestDTO complainRequestDTO) {

		ResponseModel response = complainService.addComplain(complainRequestDTO);
		return ResponseEntity.ok(response);
	}

	@PostMapping(value = "/checkTicketStatus")
	@Operation(summary = "Fetch latest complaint ticket status", description = "This API retrieves the latest status of a complaint ticket based on the provided ticket ID.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "Complaint ticket status fetched successfully", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> getComplaintStatus(
			@Validated @RequestBody GetTicketLatestStausRequest request) {
		log.info("Received complaint status request for complaintId: {}", request.getTicketId());
		ResponseModel response = complainService.getComplaintStatus(request);
		return ResponseEntity.ok(response);
	}

	@PostMapping(value = "/viewComplainsTicketHistory")
	@Operation(summary = "View complaint ticket history", description = "This API retrieves the full complaint history for the provided ticket ID.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "Complaint ticket history fetched successfully", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> viewComplaintHistory(@Validated @RequestBody ComplainStatusRequest request) {
		log.info("Received complaint View Complaint History request for ticketId: {}", request.getTicketId());
		ResponseModel response = complainService.viewComplaintHistory(request);
		return ResponseEntity.ok(response);
	}

	@PostMapping("/viewTicketById")
	@Operation(summary = "View complaint details by ID", description = "This API retrieves the complaint details for the given complaint ticket ID.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "Complaint details fetched successfully", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> viewComplaintById(@Validated @RequestBody ComplainStatusRequest request) {
		log.info("Received complaint View Complaint By ID request for complaintId: {}", request.getTicketId());
		ResponseModel response = complainService.viewComplaintById(request);
		return ResponseEntity.ok(response);
	}

	@PostMapping("/allMasterOptions")
	@Operation(summary = "Fetch all master options by ID", description = "This API retrieves all master option values based on the provided ID.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "Master options fetched successfully", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> getAllStatuses(@Validated @RequestBody AllMasterOptionsRequest request) {
		return ResponseEntity.ok(complainService.getAllActiveStatuses(request));
	}

	@PostMapping("/viewAllComplaints")
	@Operation(summary = "View all complaints by status type", description = "This API retrieves all complaints filtered by the provided status type.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "All complaints fetched successfully based on status type", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> viewAllComplaints(
			@Validated @RequestBody ViewAllComplaintsTicketsRequest request) {
		log.info("Received request complaint View All Complaints for Status Type={}", request.getStatusType());
		ResponseModel response = complainService.ViewAllComplaints(request);
		return ResponseEntity.ok(response);
	}

	@PostMapping(value = "/viewAllComplaintsByUserId")
	@Operation(summary = "View all complaints by user ID", description = "This API retrieves all complaint tickets associated with the provided user ID.")
	@ApiResponses(value = {
			@ApiResponse(responseCode = BBPSConstant.OK_STR, description = "All complaints fetched successfully by user ID", content = @Content(mediaType = "application/json", schema = @Schema(implementation = ResponseModel.class))) })
	@ApiDocCommonResponses
	public ResponseEntity<ResponseModel> viewAllComplaintsByUserId(
			@Validated @RequestBody AllMasterOptionsRequest request) {
		ResponseModel response = complainService.viewAllComplaintsByUserId(request);
		return ResponseEntity.ok(response);
	}
}