add KYC document renewal alerts, Aadhaar/PAN exceptions, and AML recurring alerts UI; remove old journal AML marking

Closing a share account that already has zero approved shares no
longer synthesizes a redeem transaction, so it stops posting a
meaningless ₹0.00/₹0.00 GL journal-entry pair. Save/note-capture on
close now happen unconditionally instead of being gated on a
transaction existing.

Co-Authored-By: Claude Sonnet 5 <noreply@anthropic.com>

build.gradle

@@ -159,7 +159,7 @@ gitVersioning.apply {
 }
 
 ext['groovy.version'] = '4.0.17'
-ext['swaggerFile'] = "$rootDir/fineract-provider/build/resources/main/static/fineract.json".toString()
+ext['swaggerFile'] = "$rootDir/fineract-provider/build/resources/main/static/fineract.json".toString().replace(" ", "%20")
 
 // Apply static weaving configuration to all subprojects
 subprojects { subproject ->

fineract-accounting/src/main/resources/jpa/static-weaving/module/fineract-accounting/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-branch/src/main/resources/jpa/static-weaving/module/fineract-branch/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-charge/src/main/resources/jpa/static-weaving/module/fineract-charge/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-client/build.gradle

@@ -183,7 +183,7 @@ task cleanupGeneratedJavaFiles() {
 // Configure Java compilation
 tasks.named('compileJava') {
     outputs.cacheIf { true }
-    dependsOn(buildJavaSdk, buildTypescriptAngularSdk, buildAsciidoc, cleanupGeneratedJavaFiles, licenseFormatMain, spotlessMiscApply)
+    dependsOn(buildJavaSdk, cleanupGeneratedJavaFiles, licenseFormatMain, spotlessMiscApply)
     mustRunAfter(licenseFormatMain, cleanupGeneratedJavaFiles)
 }
 

fineract-cob/src/main/resources/jpa/static-weaving/module/fineract-cob/persistence.xml

@@ -53,6 +53,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-core/src/main/java/org/apache/fineract/portfolio/aml/domain/AmlAlertRepository.java

@@ -36,6 +36,9 @@ public interface AmlAlertRepository extends JpaRepository<AmlAlert, Long> {
 
     long countByClientId(Long clientId);
 
+    /** Alerts for one customer inside the recurring-behaviour observation window. */
+    long countByClient_IdAndRaisedOnGreaterThanEqual(Long clientId, LocalDateTime since);
+
     /**
      * Alerts already raised against one transaction under one rule. Used to stop the same ledger entry being marked
      * twice, which would put two STR cases in front of the Principal Officer for a single transaction.

fineract-core/src/main/java/org/apache/fineract/portfolio/aml/domain/AmlRecurringReview.java

@@ -0,0 +1,109 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.domain;
+
+import jakarta.persistence.Column;
+import jakarta.persistence.Entity;
+import jakarta.persistence.GeneratedValue;
+import jakarta.persistence.GenerationType;
+import jakarta.persistence.Id;
+import jakarta.persistence.JoinColumn;
+import jakarta.persistence.ManyToOne;
+import jakarta.persistence.Table;
+import java.time.LocalDateTime;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.useradministration.domain.AppUser;
+
+/**
+ * A reviewer's judgement on a customer who repeatedly trips the AML engine.
+ *
+ * Distinct from the per-transaction disposition held on {@link AmlAlert}: that answers "was this
+ * transaction acceptable", this answers "is this customer's pattern of behaviour acceptable".
+ * {@link #alertCountAtReview} is what lets the queue clear — see the 0460 changelog.
+ */
+@Entity
+@Table(name = "m_aml_recurring_review")
+public class AmlRecurringReview {
+
+    @Id
+    @GeneratedValue(strategy = GenerationType.IDENTITY)
+    private Long id;
+
+    @ManyToOne(optional = false)
+    @JoinColumn(name = "client_id", nullable = false)
+    private Client client;
+
+    @Column(name = "alert_count_at_review", nullable = false)
+    private Integer alertCountAtReview;
+
+    @Column(name = "outcome", nullable = false, length = 30)
+    private String outcome;
+
+    @Column(name = "notes", nullable = false, length = 1000)
+    private String notes;
+
+    @ManyToOne(optional = false)
+    @JoinColumn(name = "reviewed_by", nullable = false)
+    private AppUser reviewedBy;
+
+    @Column(name = "reviewed_on", nullable = false)
+    private LocalDateTime reviewedOn;
+
+    protected AmlRecurringReview() {}
+
+    public static AmlRecurringReview record(final Client client, final int alertCountAtReview,
+            final AmlRecurringReviewOutcome outcome, final String notes, final AppUser reviewedBy) {
+        final AmlRecurringReview review = new AmlRecurringReview();
+        review.client = client;
+        review.alertCountAtReview = alertCountAtReview;
+        review.outcome = outcome.name();
+        review.notes = notes;
+        review.reviewedBy = reviewedBy;
+        review.reviewedOn = LocalDateTime.now();
+        return review;
+    }
+
+    public Long getId() {
+        return id;
+    }
+
+    public Client getClient() {
+        return client;
+    }
+
+    public Integer getAlertCountAtReview() {
+        return alertCountAtReview;
+    }
+
+    public AmlRecurringReviewOutcome getOutcome() {
+        return AmlRecurringReviewOutcome.valueOf(outcome);
+    }
+
+    public String getNotes() {
+        return notes;
+    }
+
+    public AppUser getReviewedBy() {
+        return reviewedBy;
+    }
+
+    public LocalDateTime getReviewedOn() {
+        return reviewedOn;
+    }
+}

fineract-core/src/main/java/org/apache/fineract/portfolio/aml/domain/AmlRecurringReviewOutcome.java

@@ -0,0 +1,30 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.domain;
+
+/** What a reviewer concluded about a customer's repeated AML activity. */
+public enum AmlRecurringReviewOutcome {
+
+    /** Behaviour explained and acceptable — nothing further, but the customer stays visible if it recurs. */
+    CLEARED,
+    /** Not conclusive; keep watching this customer more closely. */
+    MONITOR,
+    /** Warrants an STR case; the reviewer escalates the individual alerts separately. */
+    ESCALATED
+}

fineract-core/src/main/java/org/apache/fineract/portfolio/aml/domain/AmlRecurringReviewRepository.java

@@ -0,0 +1,28 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.domain;
+
+import java.util.List;
+import org.springframework.data.jpa.repository.JpaRepository;
+
+public interface AmlRecurringReviewRepository extends JpaRepository<AmlRecurringReview, Long> {
+
+    /** Newest first, so the caller can take the head as the latest review for a customer. */
+    List<AmlRecurringReview> findByClient_IdOrderByReviewedOnDesc(Long clientId);
+}

fineract-core/src/main/java/org/apache/fineract/portfolio/aml/domain/AmlTransactionRule.java

@@ -86,6 +86,29 @@ public class AmlTransactionRule {
 
     protected AmlTransactionRule() {}
 
+    /**
+     * Builds the live-transaction counterpart of a {@code ClientRiskRule} authored from the AML
+     * Rules Master screen. {@code sourceClientRiskRuleId} is the link the read side joins on, so
+     * the two rows are always created together and the rule code is derived from it.
+     */
+    public static AmlTransactionRule createForRiskRule(final Long sourceClientRiskRuleId, final String description,
+            final AmlAppliesTo appliesTo, final AmlRuleType ruleType, final Integer windowDays,
+            final BigDecimal thresholdAmount, final BigDecimal minLimitAmount, final BigDecimal maxLimitAmount) {
+        final AmlTransactionRule rule = new AmlTransactionRule();
+        rule.sourceClientRiskRuleId = sourceClientRiskRuleId;
+        // rule_code is UNIQUE; the source rule id is unique per row, so this cannot collide.
+        rule.ruleCode = "CRR-" + sourceClientRiskRuleId;
+        rule.description = description;
+        rule.appliesTo = appliesTo.name();
+        rule.ruleType = ruleType.name();
+        rule.windowDays = windowDays;
+        rule.thresholdAmount = thresholdAmount;
+        rule.minLimitAmount = minLimitAmount;
+        rule.maxLimitAmount = maxLimitAmount;
+        rule.active = true;
+        return rule;
+    }
+
     public Long getId() {
         return id;
     }

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/Client.java

@@ -27,6 +27,7 @@ import jakarta.persistence.JoinTable;
 import jakarta.persistence.ManyToMany;
 import jakarta.persistence.ManyToOne;
 import jakarta.persistence.OneToMany;
+import jakarta.persistence.OneToOne;
 import jakarta.persistence.Table;
 import jakarta.persistence.UniqueConstraint;
 import java.time.LocalDate;
@@ -249,6 +250,9 @@ public class Client extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     @Column(name = "is_pwd")
     private Boolean isPwd;
 
+    @OneToOne(mappedBy = "client", fetch = FetchType.LAZY)
+    private ClientKyc clientKyc;
+
     @ManyToOne(fetch = FetchType.LAZY)
     @JoinColumn(name = "pwd_category_cv_id")
     private CodeValue pwdCategory;

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientKyc.java

@@ -27,6 +27,7 @@ import jakarta.persistence.ManyToOne;
 import jakarta.persistence.Table;
 import jakarta.persistence.UniqueConstraint;
 import java.time.LocalDate;
+import java.math.BigDecimal;
 import java.util.LinkedHashMap;
 import java.util.Map;
 import org.apache.commons.lang3.StringUtils;
@@ -103,6 +104,36 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     @Column(name = "pan_status", length = 20)
     private String panStatus;
 
+    // ── PAN declaration ──────────────────────────────────────────────────────
+    // Accepted in place of a passing PAN check. The Income Tax check matches on name AND date of
+    // birth, so a customer whose PAN card carries a different spelling — or a different DOB — can
+    // never clear it however many times the officer retries. Rather than leave such a client
+    // permanently in KYC exception, the branch takes a signed declaration recording what differs.
+    // Holding that declaration is what suppresses the exception, so it is stored, not just shown.
+
+    /** True once a signed declaration has been accepted for a PAN that could not be verified. */
+    @Column(name = "pan_declaration_taken")
+    private Boolean panDeclarationTaken;
+
+    /** What the declaration covers: "NAME", "DOB", "NAME,DOB", or "NONE" when PAN simply failed. */
+    @Column(name = "pan_declaration_mismatch_fields", length = 100)
+    private String panDeclarationMismatchFields;
+
+    /** Name exactly as printed on the physical PAN card, keyed in by the officer. */
+    @Column(name = "pan_declaration_name_on_pan", length = 200)
+    private String panDeclarationNameOnPan;
+
+    /** Date of birth exactly as printed on the physical PAN card. */
+    @Column(name = "pan_declaration_dob_on_pan")
+    private LocalDate panDeclarationDobOnPan;
+
+    /** Officer's free-text note — why the mismatch exists and what proof was sighted. */
+    @Column(name = "pan_declaration_remarks", length = 500)
+    private String panDeclarationRemarks;
+
+    @Column(name = "pan_declaration_taken_on")
+    private LocalDate panDeclarationTakenOn;
+
     // ── Aadhaar ──────────────────────────────────────────────────────────────
     /** Stored masked (last 4 digits visible). Full number must never be persisted as per UIDAI directive. */
     @Column(name = "aadhaar_number_masked", length = 12)
@@ -114,6 +145,31 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     @Column(name = "aadhaar_verified_on")
     private LocalDate aadhaarVerifiedOn;
 
+    // ── Aadhaar enrolment receipt ────────────────────────────────────────────
+    // The counterpart of the PAN declaration, for a customer who has applied for Aadhaar but does
+    // not hold one yet. UIDAI issues an enrolment slip carrying a 28-digit EID, and until Aadhaar
+    // itself is issued there is no number to put through the OTP flow — the check cannot pass
+    // however long the branch waits. Recording the receipt is what waives the exception.
+
+    /** True once the customer's Aadhaar enrolment slip has been sighted and recorded. */
+    @Column(name = "aadhaar_receipt_taken")
+    private Boolean aadhaarReceiptTaken;
+
+    /** 28-digit Enrolment ID from the slip, stored with its printed separators. */
+    @Column(name = "aadhaar_enrolment_id", length = 40)
+    private String aadhaarEnrolmentId;
+
+    /** Enrolment date printed on the slip — a receipt is temporary, so its age matters. */
+    @Column(name = "aadhaar_enrolment_date")
+    private LocalDate aadhaarEnrolmentDate;
+
+    /** Officer's note on what was sighted. */
+    @Column(name = "aadhaar_receipt_remarks", length = 500)
+    private String aadhaarReceiptRemarks;
+
+    @Column(name = "aadhaar_receipt_taken_on")
+    private LocalDate aadhaarReceiptTakenOn;
+
     // ── GSTIN (mandatory for NON_INDIVIDUAL clients) ─────────────────────────
     @Column(name = "gstin_number", length = 15)
     private String gstinNumber;
@@ -195,6 +251,18 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     @Column(name = "freeze_authority", length = 100)
     private String freezeAuthority;
 
+    @Column(name = "freeze_date")
+    private LocalDate freezeDate;
+
+    @Column(name = "freeze_amount", precision = 19, scale = 6)
+    private BigDecimal freezeAmount;
+
+    @Column(name = "unfreeze_date")
+    private LocalDate unfreezeDate;
+
+    @Column(name = "no_debit_date")
+    private LocalDate noDebitDate;
+
     // ── Form 60 / Form 15G/15H ───────────────────────────────────────────────
     @Column(name = "form60_type", length = 20)
     private String form60Type;
@@ -241,6 +309,18 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     @Column(name = "remarks", length = 500)
     private String remarks;
 
+    @Column(name = "is_exception", nullable = false)
+    private Boolean isException;
+
+    @Column(name = "exception_reason", length = 200)
+    private String exceptionReason;
+
+    @Column(name = "exception_resolved", nullable = false)
+    private Boolean exceptionResolved;
+
+    @Column(name = "exception_resolved_on")
+    private LocalDate exceptionResolvedOn;
+
     // ─────────────────────────────────────────────────────────────────────────
 
     protected ClientKyc() {}
@@ -261,6 +341,8 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
         this.gstinVerified = false;
         this.cinVerified = false;
         this.dinVerified = false;
+        this.isException = false;
+        this.exceptionResolved = false;
         this.initiatedOn = DateUtils.getLocalDateOfTenant();
     }
 
@@ -288,6 +370,24 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     private void applyExtendedFields(final JsonCommand command) {
         this.panAadhaarSeedingStatus = StringUtils.defaultIfEmpty(
                 command.stringValueOfParameterNamed("panAadhaarSeedingStatus"), this.panAadhaarSeedingStatus);
+        final Boolean panDeclarationTakenVal = command.booleanObjectValueOfParameterNamed("panDeclarationTaken");
+        this.panDeclarationTaken = panDeclarationTakenVal != null ? panDeclarationTakenVal : false;
+        this.panDeclarationMismatchFields = StringUtils.defaultIfEmpty(
+                command.stringValueOfParameterNamed("panDeclarationMismatchFields"), null);
+        this.panDeclarationNameOnPan = StringUtils.defaultIfEmpty(
+                command.stringValueOfParameterNamed("panDeclarationNameOnPan"), null);
+        this.panDeclarationDobOnPan = command.localDateValueOfParameterNamed("panDeclarationDobOnPan");
+        this.panDeclarationRemarks = StringUtils.defaultIfEmpty(
+                command.stringValueOfParameterNamed("panDeclarationRemarks"), null);
+        this.panDeclarationTakenOn = command.localDateValueOfParameterNamed("panDeclarationTakenOn");
+        final Boolean aadhaarReceiptTakenVal = command.booleanObjectValueOfParameterNamed("aadhaarReceiptTaken");
+        this.aadhaarReceiptTaken = aadhaarReceiptTakenVal != null ? aadhaarReceiptTakenVal : false;
+        this.aadhaarEnrolmentId = StringUtils.defaultIfEmpty(
+                command.stringValueOfParameterNamed("aadhaarEnrolmentId"), null);
+        this.aadhaarEnrolmentDate = command.localDateValueOfParameterNamed("aadhaarEnrolmentDate");
+        this.aadhaarReceiptRemarks = StringUtils.defaultIfEmpty(
+                command.stringValueOfParameterNamed("aadhaarReceiptRemarks"), null);
+        this.aadhaarReceiptTakenOn = command.localDateValueOfParameterNamed("aadhaarReceiptTakenOn");
         this.enterprisePan = StringUtils.defaultIfEmpty(
                 command.stringValueOfParameterNamed("enterprisePan"), null);
         this.cinNumber = StringUtils.defaultIfEmpty(
@@ -317,6 +417,10 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
                 command.stringValueOfParameterNamed("freezeReason"), null);
         this.freezeAuthority = StringUtils.defaultIfEmpty(
                 command.stringValueOfParameterNamed("freezeAuthority"), null);
+        this.freezeDate = command.localDateValueOfParameterNamed("freezeDate");
+        this.freezeAmount = command.bigDecimalValueOfParameterNamed("freezeAmount");
+        this.unfreezeDate = command.localDateValueOfParameterNamed("unfreezeDate");
+        this.noDebitDate = command.localDateValueOfParameterNamed("noDebitDate");
         this.form60Type = StringUtils.defaultIfEmpty(
                 command.stringValueOfParameterNamed("form60Type"), null);
         this.form60Date = command.localDateValueOfParameterNamed("form60Date");
@@ -325,6 +429,13 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
                 command.stringValueOfParameterNamed("form15Type"), null);
         this.form15Fy = StringUtils.defaultIfEmpty(
                 command.stringValueOfParameterNamed("form15FY"), null);
+        Boolean isExceptionVal = command.booleanObjectValueOfParameterNamed("isException");
+        this.isException = isExceptionVal != null ? isExceptionVal : false;
+        this.exceptionReason = StringUtils.defaultIfEmpty(
+                command.stringValueOfParameterNamed("exceptionReason"), null);
+        Boolean exceptionResolvedVal = command.booleanObjectValueOfParameterNamed("exceptionResolved");
+        this.exceptionResolved = exceptionResolvedVal != null ? exceptionResolvedVal : false;
+        this.exceptionResolvedOn = command.localDateValueOfParameterNamed("exceptionResolvedOn");
     }
 
     public Map<String, Object> update(final JsonCommand command) {
@@ -367,6 +478,28 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
 
         updateStringField(command, "panAadhaarSeedingStatus", this.panAadhaarSeedingStatus, actualChanges,
                 v -> this.panAadhaarSeedingStatus = v);
+        updateBooleanField(command, "panDeclarationTaken", this.panDeclarationTaken, actualChanges,
+                v -> this.panDeclarationTaken = v != null ? v : false);
+        updateStringField(command, "panDeclarationMismatchFields", this.panDeclarationMismatchFields, actualChanges,
+                v -> this.panDeclarationMismatchFields = v);
+        updateStringField(command, "panDeclarationNameOnPan", this.panDeclarationNameOnPan, actualChanges,
+                v -> this.panDeclarationNameOnPan = v);
+        updateDateField(command, "panDeclarationDobOnPan", this.panDeclarationDobOnPan, actualChanges,
+                v -> this.panDeclarationDobOnPan = v);
+        updateStringField(command, "panDeclarationRemarks", this.panDeclarationRemarks, actualChanges,
+                v -> this.panDeclarationRemarks = v);
+        updateDateField(command, "panDeclarationTakenOn", this.panDeclarationTakenOn, actualChanges,
+                v -> this.panDeclarationTakenOn = v);
+        updateBooleanField(command, "aadhaarReceiptTaken", this.aadhaarReceiptTaken, actualChanges,
+                v -> this.aadhaarReceiptTaken = v != null ? v : false);
+        updateStringField(command, "aadhaarEnrolmentId", this.aadhaarEnrolmentId, actualChanges,
+                v -> this.aadhaarEnrolmentId = v);
+        updateDateField(command, "aadhaarEnrolmentDate", this.aadhaarEnrolmentDate, actualChanges,
+                v -> this.aadhaarEnrolmentDate = v);
+        updateStringField(command, "aadhaarReceiptRemarks", this.aadhaarReceiptRemarks, actualChanges,
+                v -> this.aadhaarReceiptRemarks = v);
+        updateDateField(command, "aadhaarReceiptTakenOn", this.aadhaarReceiptTakenOn, actualChanges,
+                v -> this.aadhaarReceiptTakenOn = v);
         updateStringField(command, "enterprisePan", this.enterprisePan, actualChanges, v -> this.enterprisePan = v);
         updateStringField(command, "cinNumber", this.cinNumber, actualChanges, v -> this.cinNumber = v);
         updateStringField(command, "dinNumber", this.dinNumber, actualChanges, v -> this.dinNumber = v);
@@ -392,12 +525,23 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
         updateStringField(command, "freezeReason", this.freezeReason, actualChanges, v -> this.freezeReason = v);
         updateStringField(command, "freezeAuthority", this.freezeAuthority, actualChanges,
                 v -> this.freezeAuthority = v);
+        updateDateField(command, "freezeDate", this.freezeDate, actualChanges, v -> this.freezeDate = v);
+        updateBigDecimalField(command, "freezeAmount", this.freezeAmount, actualChanges, v -> this.freezeAmount = v);
+        updateDateField(command, "unfreezeDate", this.unfreezeDate, actualChanges, v -> this.unfreezeDate = v);
+        updateDateField(command, "noDebitDate", this.noDebitDate, actualChanges, v -> this.noDebitDate = v);
         updateStringField(command, "form60Type", this.form60Type, actualChanges, v -> this.form60Type = v);
         updateDateField(command, "form60Date", this.form60Date, actualChanges, v -> this.form60Date = v);
         updateBooleanField(command, "form15Applicable", this.form15Applicable, actualChanges,
                 v -> this.form15Applicable = v);
         updateStringField(command, "form15Type", this.form15Type, actualChanges, v -> this.form15Type = v);
         updateStringField(command, "form15FY", this.form15Fy, actualChanges, v -> this.form15Fy = v);
+        updateBooleanField(command, "isException", this.isException, actualChanges, v -> this.isException = v != null ? v : false);
+        updateStringField(command, "exceptionReason", this.exceptionReason, actualChanges, v -> this.exceptionReason = v);
+        updateBooleanField(command, "exceptionResolved", this.exceptionResolved, actualChanges, v -> this.exceptionResolved = v != null ? v : false);
+        updateDateField(command, "exceptionResolvedOn", this.exceptionResolvedOn, actualChanges, v -> this.exceptionResolvedOn = v);
+        updateBooleanField(command, "panVerified", this.panVerified, actualChanges, v -> this.panVerified = v != null ? v : false);
+        updateBooleanField(command, "aadhaarVerified", this.aadhaarVerified, actualChanges, v -> this.aadhaarVerified = v != null ? v : false);
+        updateBooleanField(command, "gstinVerified", this.gstinVerified, actualChanges, v -> this.gstinVerified = v != null ? v : false);
 
         return actualChanges;
     }
@@ -431,6 +575,15 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
         }
     }
 
+    private void updateBigDecimalField(final JsonCommand command, final String param, final BigDecimal current,
+            final Map<String, Object> changes, final java.util.function.Consumer<BigDecimal> setter) {
+        if (command.isChangeInBigDecimalParameterNamed(param, current)) {
+            final BigDecimal newValue = command.bigDecimalValueOfParameterNamed(param);
+            changes.put(param, newValue);
+            setter.accept(newValue);
+        }
+    }
+
     /** Called when documents are submitted and 3rd-party verification is initiated. */
     public void markInProgress() {
         this.kycStatus = ClientKycStatus.IN_PROGRESS.getValue();
@@ -631,6 +784,60 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
         return panStatus;
     }
 
+    public Boolean getPanDeclarationTaken() {
+        return panDeclarationTaken;
+    }
+
+    /** Null-safe form for callers deciding whether the PAN exception is waived. */
+    public boolean isPanDeclarationTaken() {
+        return Boolean.TRUE.equals(this.panDeclarationTaken);
+    }
+
+    public String getPanDeclarationMismatchFields() {
+        return panDeclarationMismatchFields;
+    }
+
+    public String getPanDeclarationNameOnPan() {
+        return panDeclarationNameOnPan;
+    }
+
+    public LocalDate getPanDeclarationDobOnPan() {
+        return panDeclarationDobOnPan;
+    }
+
+    public String getPanDeclarationRemarks() {
+        return panDeclarationRemarks;
+    }
+
+    public LocalDate getPanDeclarationTakenOn() {
+        return panDeclarationTakenOn;
+    }
+
+    public Boolean getAadhaarReceiptTaken() {
+        return aadhaarReceiptTaken;
+    }
+
+    /** Null-safe form for callers deciding whether the Aadhaar exception is waived. */
+    public boolean isAadhaarReceiptTaken() {
+        return Boolean.TRUE.equals(this.aadhaarReceiptTaken);
+    }
+
+    public String getAadhaarEnrolmentId() {
+        return aadhaarEnrolmentId;
+    }
+
+    public LocalDate getAadhaarEnrolmentDate() {
+        return aadhaarEnrolmentDate;
+    }
+
+    public String getAadhaarReceiptRemarks() {
+        return aadhaarReceiptRemarks;
+    }
+
+    public LocalDate getAadhaarReceiptTakenOn() {
+        return aadhaarReceiptTakenOn;
+    }
+
     public String getAadhaarNumberMasked() {
         return aadhaarNumberMasked;
     }
@@ -795,6 +1002,38 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
         return form15Fy;
     }
 
+    public Boolean getIsException() {
+        return isException;
+    }
+
+    public void setIsException(Boolean isException) {
+        this.isException = isException;
+    }
+
+    public String getExceptionReason() {
+        return exceptionReason;
+    }
+
+    public void setExceptionReason(String exceptionReason) {
+        this.exceptionReason = exceptionReason;
+    }
+
+    public Boolean getExceptionResolved() {
+        return exceptionResolved;
+    }
+
+    public void setExceptionResolved(Boolean exceptionResolved) {
+        this.exceptionResolved = exceptionResolved;
+    }
+
+    public LocalDate getExceptionResolvedOn() {
+        return exceptionResolvedOn;
+    }
+
+    public void setExceptionResolvedOn(LocalDate exceptionResolvedOn) {
+        this.exceptionResolvedOn = exceptionResolvedOn;
+    }
+
     @Column(name = "is_active", nullable = false)
     private Boolean isActive = Boolean.TRUE;
 
@@ -846,4 +1085,20 @@ public class ClientKyc extends AbstractAuditableWithUTCDateTimeCustom<Long> {
     public Long getVersion() {
         return this.version;
     }
+
+    public LocalDate getFreezeDate() {
+        return this.freezeDate;
+    }
+
+    public BigDecimal getFreezeAmount() {
+        return this.freezeAmount;
+    }
+
+    public LocalDate getUnfreezeDate() {
+        return this.unfreezeDate;
+    }
+
+    public LocalDate getNoDebitDate() {
+        return this.noDebitDate;
+    }
 }

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientKycContactLog.java

@@ -0,0 +1,204 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.domain;
+
+import jakarta.persistence.Column;
+import jakarta.persistence.Entity;
+import jakarta.persistence.EnumType;
+import jakarta.persistence.Enumerated;
+import jakarta.persistence.GeneratedValue;
+import jakarta.persistence.GenerationType;
+import jakarta.persistence.Id;
+import jakarta.persistence.JoinColumn;
+import jakarta.persistence.ManyToOne;
+import jakarta.persistence.Table;
+import java.time.LocalDateTime;
+
+/**
+ * One customer-outreach attempt against an open KYC exception.
+ *
+ * <p>Append-only by design — there is no setter-driven update path and the API exposes no PUT or
+ * DELETE. A contact log that can be edited after the fact is worthless as evidence, and RBI's KYC
+ * Master Direction expects the bank to be able to show what it told the customer and when.
+ *
+ * <p>Destinations are stored masked ({@code destinationMasked}); the full mobile number / email
+ * lives on {@code m_client} and is resolved server-side at send time, never accepted from the
+ * browser.
+ */
+@Entity
+@Table(name = "m_client_kyc_contact_log")
+public class ClientKycContactLog {
+
+    @Id
+    @GeneratedValue(strategy = GenerationType.IDENTITY)
+    @Column(name = "id")
+    private Long id;
+
+    @ManyToOne
+    @JoinColumn(name = "client_id", nullable = false)
+    private Client client;
+
+    /** The KYC record the exception belongs to. Nullable — outreach can precede a KYC row. */
+    @Column(name = "kyc_id")
+    private Long kycId;
+
+    @Enumerated(EnumType.STRING)
+    @Column(name = "channel", length = 20, nullable = false)
+    private KycContactChannel channel;
+
+    @Column(name = "notes", length = 1000, nullable = false)
+    private String notes;
+
+    @Column(name = "officer_name", length = 200)
+    private String officerName;
+
+    @Column(name = "logged_by_user_id")
+    private Long loggedByUserId;
+
+    @Column(name = "exception_reason", length = 200)
+    private String exceptionReason;
+
+    @Enumerated(EnumType.STRING)
+    @Column(name = "delivery_status", length = 30, nullable = false)
+    private KycContactDeliveryStatus deliveryStatus;
+
+    @Column(name = "destination_masked", length = 120)
+    private String destinationMasked;
+
+    @Column(name = "provider", length = 40)
+    private String provider;
+
+    @Column(name = "provider_reference", length = 120)
+    private String providerReference;
+
+    @Column(name = "failure_reason", length = 500)
+    private String failureReason;
+
+    @Column(name = "message_body", length = 2000)
+    private String messageBody;
+
+    @Column(name = "contacted_at", nullable = false)
+    private LocalDateTime contactedAt;
+
+    @Column(name = "created_at", nullable = false)
+    private LocalDateTime createdAt;
+
+    protected ClientKycContactLog() {
+        // JPA
+    }
+
+    public ClientKycContactLog(final Client client, final Long kycId, final KycContactChannel channel, final String notes,
+            final String officerName, final Long loggedByUserId, final String exceptionReason, final LocalDateTime contactedAt) {
+        this.client = client;
+        this.kycId = kycId;
+        this.channel = channel;
+        this.notes = notes;
+        this.officerName = officerName;
+        this.loggedByUserId = loggedByUserId;
+        this.exceptionReason = exceptionReason;
+        this.contactedAt = contactedAt;
+        this.createdAt = contactedAt;
+        this.deliveryStatus = KycContactDeliveryStatus.NOT_APPLICABLE;
+    }
+
+    /**
+     * Stamp the outcome of a platform send onto this log row. Called once, before the row is
+     * persisted — the entity is append-only afterwards.
+     */
+    public void recordDeliveryOutcome(final KycContactDeliveryStatus status, final String destinationMasked, final String provider,
+            final String providerReference, final String failureReason, final String messageBody) {
+        this.deliveryStatus = status;
+        this.destinationMasked = destinationMasked;
+        this.provider = provider;
+        this.providerReference = providerReference;
+        this.failureReason = truncate(failureReason, 500);
+        this.messageBody = truncate(messageBody, 2000);
+    }
+
+    private static String truncate(final String value, final int max) {
+        if (value == null || value.length() <= max) {
+            return value;
+        }
+        return value.substring(0, max - 3) + "...";
+    }
+
+    public Long getId() {
+        return this.id;
+    }
+
+    public Client getClient() {
+        return this.client;
+    }
+
+    public Long getKycId() {
+        return this.kycId;
+    }
+
+    public KycContactChannel getChannel() {
+        return this.channel;
+    }
+
+    public String getNotes() {
+        return this.notes;
+    }
+
+    public String getOfficerName() {
+        return this.officerName;
+    }
+
+    public Long getLoggedByUserId() {
+        return this.loggedByUserId;
+    }
+
+    public String getExceptionReason() {
+        return this.exceptionReason;
+    }
+
+    public KycContactDeliveryStatus getDeliveryStatus() {
+        return this.deliveryStatus;
+    }
+
+    public String getDestinationMasked() {
+        return this.destinationMasked;
+    }
+
+    public String getProvider() {
+        return this.provider;
+    }
+
+    public String getProviderReference() {
+        return this.providerReference;
+    }
+
+    public String getFailureReason() {
+        return this.failureReason;
+    }
+
+    public String getMessageBody() {
+        return this.messageBody;
+    }
+
+    public LocalDateTime getContactedAt() {
+        return this.contactedAt;
+    }
+
+    public LocalDateTime getCreatedAt() {
+        return this.createdAt;
+    }
+}

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientKycContactLogRepository.java

@@ -0,0 +1,36 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.domain;
+
+import java.util.List;
+import org.springframework.data.jpa.repository.JpaRepository;
+import org.springframework.data.jpa.repository.Query;
+import org.springframework.data.repository.query.Param;
+
+public interface ClientKycContactLogRepository extends JpaRepository<ClientKycContactLog, Long> {
+
+    List<ClientKycContactLog> findByClientIdOrderByContactedAtAsc(Long clientId);
+
+    /**
+     * Every contact log for the given clients in one round trip, so the exceptions grid can render
+     * "last contacted" for the whole page without an N+1 query per row.
+     */
+    @Query("SELECT l FROM ClientKycContactLog l WHERE l.client.id IN :clientIds ORDER BY l.contactedAt ASC")
+    List<ClientKycContactLog> findByClientIds(@Param("clientIds") List<Long> clientIds);
+}

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientKycRepository.java

@@ -33,6 +33,18 @@ public interface ClientKycRepository extends JpaRepository<ClientKyc, Long> {
 
     boolean existsByClientId(Long clientId);
 
+    List<ClientKyc> findByIsExceptionTrueAndExceptionResolvedFalse();
+
+    /**
+     * Resolved exceptions, keyed on {@code exceptionResolved} alone.
+     *
+     * <p>Deliberately does NOT also require {@code isException = true}. Resolving an exception
+     * clears {@code isException} — that flag means "has an OPEN exception", so leaving it set on a
+     * closed one would be wrong. An earlier version of this query required both flags, which made
+     * every resolved record invisible in both tabs the moment it was resolved.
+     */
+    List<ClientKyc> findByExceptionResolvedTrue();
+
     @Query("SELECT k FROM ClientKyc k WHERE k.kycStatus = :status")
     List<ClientKyc> findAllByStatus(@Param("status") Integer status);
 

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientRepository.java

@@ -63,13 +63,6 @@ public interface ClientRepository extends JpaRepository<Client, Long>, JpaSpecif
     @Query("UPDATE Client client SET client.signatureId = null WHERE client.id = :clientId")
     void removeSignatureId(@Param("clientId") Long clientId);
 
-    /**
-     * Count clients whose cif_number begins with the given prefix. Used by the CIF number generator
-     * (TTYYYYNNNNNN format) to compute the next sequence within a given (type, year) bucket.
-     */
-    @Query("SELECT COUNT(c) FROM Client c WHERE c.cifNumber LIKE CONCAT(:prefix, '%')")
-    long countByCifNumberPrefix(@Param("prefix") String prefix);
-
     // ── Pre-save uniqueness probes ───────────────────────────────────────────
     // Why: DB has UNIQUE on mobile_no / email_address, but we want to fail fast with a clear
     // field-level error BEFORE saveAndFlush — and importantly before the external KYC API call.

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientRiskRule.java

@@ -95,6 +95,44 @@ public class ClientRiskRule {
 
     protected ClientRiskRule() {}
 
+    /**
+     * Builds a rule authored from the AML Rules Master screen. Occupation and occupation-category
+     * are attached separately by the caller, which owns the CodeValue lookup.
+     */
+    public static ClientRiskRule create(final String ruleName, final String reason, final Integer riskCategory,
+            final Integer orderPosition, final Integer legalFormId, final BigDecimal minMonthlyIncome,
+            final BigDecimal maxMonthlyIncome, final BigDecimal minAnnualIncome, final BigDecimal maxAnnualIncome,
+            final BigDecimal minAnnualTurnover, final BigDecimal maxAnnualTurnover, final String amlCheckStatus,
+            final String bannedEntityMatch, final String willfulDefaulter, final String ecgcSalFlag,
+            final String dormantFlag) {
+        final ClientRiskRule rule = new ClientRiskRule();
+        rule.ruleName = ruleName;
+        rule.reason = reason;
+        rule.riskCategory = riskCategory;
+        rule.orderPosition = orderPosition;
+        rule.legalFormId = legalFormId;
+        rule.minMonthlyIncome = minMonthlyIncome;
+        rule.maxMonthlyIncome = maxMonthlyIncome;
+        rule.minAnnualIncome = minAnnualIncome;
+        rule.maxAnnualIncome = maxAnnualIncome;
+        rule.minAnnualTurnover = minAnnualTurnover;
+        rule.maxAnnualTurnover = maxAnnualTurnover;
+        rule.amlCheckStatus = amlCheckStatus;
+        rule.bannedEntityMatch = bannedEntityMatch;
+        rule.willfulDefaulter = willfulDefaulter;
+        rule.ecgcSalFlag = ecgcSalFlag;
+        rule.dormantFlag = dormantFlag;
+        return rule;
+    }
+
+    public void setOccupationCategory(final CodeValue occupationCategory) {
+        this.occupationCategory = occupationCategory;
+    }
+
+    public void setOccupation(final CodeValue occupation) {
+        this.occupation = occupation;
+    }
+
     public Long getId() {
         return id;
     }

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/ClientRiskRuleRepository.java

@@ -26,4 +26,10 @@ public interface ClientRiskRuleRepository extends JpaRepository<ClientRiskRule,
 
     @Query("SELECT r FROM ClientRiskRule r ORDER BY r.orderPosition ASC")
     List<ClientRiskRule> findAllOrderedByOrderPosition();
+
+    /** Highest position in use, so a new rule can be appended to the end of the catalog. */
+    @Query("SELECT MAX(r.orderPosition) FROM ClientRiskRule r")
+    Integer findMaxOrderPosition();
+
+    boolean existsByRuleNameIgnoreCase(String ruleName);
 }

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/KycContactChannel.java

@@ -0,0 +1,91 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.domain;
+
+/**
+ * The channel a KYC officer used (or asked the platform to use) to reach a customer about an open
+ * KYC exception.
+ *
+ * <p>The critical distinction is {@link #isPlatformSent()}:
+ * <ul>
+ *   <li><b>Offline channels</b> ({@code PHONE_CALL}, {@code BRANCH_VISIT}, {@code FIELD_VISIT}) are
+ *       recorded after the fact — the officer already did the thing, the platform only writes it
+ *       down.</li>
+ *   <li><b>Sending channels</b> ({@code SMS}, {@code EMAIL}, {@code WHATSAPP}) cause the platform to
+ *       actually transmit a notice to the customer at save time.</li>
+ * </ul>
+ * Mixing these up would let a "logged" row imply the customer was told something they never
+ * received, so every call site branches on this flag rather than on the channel name.
+ */
+public enum KycContactChannel {
+
+    PHONE_CALL("Phone Call", false),
+    SMS("SMS", true),
+    EMAIL("Email", true),
+    WHATSAPP("WhatsApp Message", true),
+    BRANCH_VISIT("In-Branch Visit", false),
+    FIELD_VISIT("Agent Field Visit", false);
+
+    private final String displayLabel;
+    private final boolean platformSent;
+
+    KycContactChannel(final String displayLabel, final boolean platformSent) {
+        this.displayLabel = displayLabel;
+        this.platformSent = platformSent;
+    }
+
+    public String getDisplayLabel() {
+        return this.displayLabel;
+    }
+
+    /** True when saving a log of this channel must actually transmit a message to the customer. */
+    public boolean isPlatformSent() {
+        return this.platformSent;
+    }
+
+    /**
+     * Lenient parse of whatever the UI sent. Accepts the enum name ({@code SMS}) as well as the
+     * display label, and tolerates the descriptive suffixes the dialog uses — e.g.
+     * {@code "SMS (Aadhaar OTP request)"} and {@code "Email (PAN Link request)"} — because those
+     * labels describe the *purpose* of the message, not a different channel.
+     *
+     * @return the matching channel, or {@code null} when nothing matches.
+     */
+    public static KycContactChannel fromString(final String raw) {
+        if (raw == null || raw.isBlank()) {
+            return null;
+        }
+        final String normalised = raw.trim().toUpperCase();
+        for (final KycContactChannel channel : values()) {
+            if (normalised.equals(channel.name()) || normalised.equals(channel.displayLabel.toUpperCase())) {
+                return channel;
+            }
+        }
+        // Prefix match handles the "(…request)" suffixes. Longest label first so WHATSAPP's
+        // "WHATSAPP MESSAGE" is preferred over a shorter accidental prefix.
+        KycContactChannel best = null;
+        for (final KycContactChannel channel : values()) {
+            final String label = channel.displayLabel.toUpperCase();
+            if (normalised.startsWith(label) && (best == null || label.length() > best.displayLabel.length())) {
+                best = channel;
+            }
+        }
+        return best;
+    }
+}

fineract-core/src/main/java/org/apache/fineract/portfolio/client/domain/KycContactDeliveryStatus.java

@@ -0,0 +1,48 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.domain;
+
+/**
+ * Outcome of a platform-sent KYC contact notice.
+ *
+ * <p>Every state other than {@link #SENT} means the customer was <em>not</em> reached. The officer
+ * is shown the distinction explicitly, because a contact log that silently swallows a gateway
+ * failure would understate the bank's outreach obligation during a KYC audit.
+ */
+public enum KycContactDeliveryStatus {
+
+    /** Offline channel — nothing was transmitted and nothing was supposed to be. */
+    NOT_APPLICABLE,
+
+    /** The gateway accepted the message for delivery. */
+    SENT,
+
+    /** The gateway was reached but rejected the message, or the call errored. */
+    FAILED,
+
+    /** The customer has no mobile number / email address on file for this channel. */
+    SKIPPED_NO_DESTINATION,
+
+    /** No gateway is configured for this channel in this deployment. */
+    PROVIDER_NOT_CONFIGURED;
+
+    public boolean isDelivered() {
+        return this == SENT;
+    }
+}

fineract-core/src/main/resources/jpa/static-weaving/module/fineract-core/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-document/src/main/java/org/apache/fineract/infrastructure/documentmanagement/service/ImageReadPlatformServiceImpl.java

@@ -18,6 +18,8 @@
  */
 package org.apache.fineract.infrastructure.documentmanagement.service;
 
+import java.io.FileNotFoundException;
+import java.nio.file.NoSuchFileException;
 import java.util.List;
 import lombok.RequiredArgsConstructor;
 import lombok.extern.slf4j.Slf4j;
@@ -38,6 +40,9 @@ import org.springframework.stereotype.Service;
 @Service
 public class ImageReadPlatformServiceImpl implements ImageReadPlatformService {
 
+    /** Bound on the cause walk below, so a self-referencing cause chain cannot spin. */
+    private static final int MAX_CAUSE_DEPTH = 10;
+
     @Deprecated
     private final List<EntityImageIdAdapter> imageIdAdapters;
     private final ContentStoreService storeService;
@@ -66,7 +71,31 @@ public class ImageReadPlatformServiceImpl implements ImageReadPlatformService {
         } catch (final AbstractPlatformDomainRuleException e) {
             throw e;
         } catch (final Exception e) {
+            if (isMissingFromContentStore(e)) {
+                // The m_image row survives but the file it points at does not — the usual cause is a
+                // database copied between environments without its file store. For the caller that is
+                // simply "this entity has no image", not a server fault, so report it the same way as a
+                // missing image record instead of letting it surface as a 500.
+                log.warn("Image for {} {} is recorded but missing from the content store; treating it as no image", entityType,
+                        entityId);
+                throw new DocumentNotFoundException(entityType, entityId, -1L);
+            }
             throw new DocumentInvalidRequestException(e);
         }
     }
+
+    /**
+     * Whether a failure bottoms out in "the stored file is not there", however it was wrapped on the
+     * way up (the file store rethrows as ContentStoreException).
+     */
+    private boolean isMissingFromContentStore(final Throwable failure) {
+        Throwable cause = failure;
+        for (int depth = 0; cause != null && depth < MAX_CAUSE_DEPTH; depth++) {
+            if (cause instanceof NoSuchFileException || cause instanceof FileNotFoundException) {
+                return true;
+            }
+            cause = cause.getCause();
+        }
+        return false;
+    }
 }

fineract-investor/src/main/resources/jpa/static-weaving/module/fineract-investor/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-loan/src/main/resources/jpa/static-weaving/module/fineract-loan/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-progressive-loan/src/main/resources/jpa/static-weaving/module/fineract-progressive-loan/persistence.xml

@@ -54,6 +54,7 @@
         <class>org.apache.fineract.portfolio.group.domain.StaffAssignmentHistory</class>
         <class>org.apache.fineract.portfolio.group.domain.Group</class>
         <class>org.apache.fineract.portfolio.client.domain.Client</class>
+        <class>org.apache.fineract.portfolio.client.domain.ClientKyc</class>
         <class>org.apache.fineract.infrastructure.event.external.repository.domain.ExternalEventConfiguration</class>
         <class>org.apache.fineract.portfolio.group.domain.GroupRole</class>
         <class>org.apache.fineract.portfolio.paymenttype.domain.PaymentType</class>

fineract-provider/src/main/java/org/apache/fineract/portfolio/accounts/constants/ShareAccountApiConstants.java

@@ -102,12 +102,23 @@ public interface ShareAccountApiConstants {
 
     String shareEntityType = "share";
 
+    /** Required on a redeem-shares (withdrawal) request — Board Resolution Number and Date of
+     *  Meeting authorising the withdrawal (cooperative-sector share capital governance). */
+    String redeemresolutionnumber_paramname = "resolutionNumber";
+
+    String redeemmeetingdate_paramname = "meetingDate";
+
+    /** Loan this share account is held as margin/security against — optional, set via the
+     *  account update command. When present, a redeem request is checked against the loan's
+     *  outstanding balance. */
+    String linkedloanid_paramname = "linkedLoanId";
+
     Set<String> supportedParameters = Collections.unmodifiableSet(new HashSet<>(Arrays.asList(locale_paramname, dateformat_paramname,
             id_paramname, clientid_paramname, productid_paramname, submitteddate_paramname, approveddate_paramname, externalid_paramname,
             resolutionnumber_paramname, currency_paramname, digitsafterdecimal_paramname, inmultiplesof_paramname,
             requestedshares_paramname, savingsaccountid_paramname, lockinperiod_paramname, lockperiodfrequencytype_paramname,
             minimumactiveperiod_paramname, minimumactiveperiodfrequencytype_paramname,
             allowdividendcalculationforinactiveclients_paramname, charges_paramname, applicationdate_param, purchaseddate_paramname,
-            numberofshares_paramname, purchasedprice_paramname)));
+            numberofshares_paramname, purchasedprice_paramname, linkedloanid_paramname)));
 
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/api/AmlRecurringAlertApiResource.java

@@ -0,0 +1,82 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.api;
+
+import io.swagger.v3.oas.annotations.Operation;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import jakarta.ws.rs.Consumes;
+import jakarta.ws.rs.DefaultValue;
+import jakarta.ws.rs.GET;
+import jakarta.ws.rs.POST;
+import jakarta.ws.rs.Path;
+import jakarta.ws.rs.PathParam;
+import jakarta.ws.rs.Produces;
+import jakarta.ws.rs.QueryParam;
+import jakarta.ws.rs.core.MediaType;
+import java.util.List;
+import lombok.RequiredArgsConstructor;
+import org.apache.fineract.infrastructure.core.serialization.DefaultToApiJsonSerializer;
+import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
+import org.apache.fineract.portfolio.aml.data.AmlRecurringAlertData;
+import org.apache.fineract.portfolio.aml.service.AmlRecurringAlertReadPlatformService;
+import org.apache.fineract.portfolio.aml.service.AmlRecurringAlertWritePlatformService;
+import org.springframework.stereotype.Component;
+
+@Path("/v1/aml/recurring-alerts")
+@Component
+@Tag(name = "AML Recurring Alerts",
+        description = "Customers whose transactions repeatedly trip the AML engine, queued for an employee to review why.")
+@RequiredArgsConstructor
+public class AmlRecurringAlertApiResource {
+
+    private final PlatformSecurityContext context;
+    private final AmlRecurringAlertReadPlatformService readPlatformService;
+    private final AmlRecurringAlertWritePlatformService writePlatformService;
+    private final DefaultToApiJsonSerializer<AmlRecurringAlertData> toApiJsonSerializer;
+
+    @GET
+    @Consumes({ MediaType.APPLICATION_JSON })
+    @Produces({ MediaType.APPLICATION_JSON })
+    @Operation(summary = "Retrieve the recurring-alert review queue",
+            description = "Customers with at least minAlerts engine alerts inside the last windowDays, worst first. "
+                    + "Each row carries the triggering transactions so the reviewer can see why the customer keeps surfacing.")
+    public String retrieveRecurringAlerts(
+            @QueryParam("minAlerts") @DefaultValue("3") final int minAlerts,
+            @QueryParam("windowDays") @DefaultValue("90") final int windowDays,
+            @QueryParam("onlyNeedingReview") @DefaultValue("false") final boolean onlyNeedingReview) {
+        this.context.authenticatedUser();
+        final List<AmlRecurringAlertData> rows = this.readPlatformService.retrieve(Math.max(minAlerts, 2), Math.max(windowDays, 1),
+                onlyNeedingReview);
+        return this.toApiJsonSerializer.serialize(rows);
+    }
+
+    @POST
+    @Path("{clientId}/review")
+    @Consumes({ MediaType.APPLICATION_JSON })
+    @Produces({ MediaType.APPLICATION_JSON })
+    @Operation(summary = "Record a review of a customer's repeated AML activity",
+            description = "outcome is CLEARED, MONITOR or ESCALATED. The customer leaves the queue until their alert "
+                    + "count grows beyond the count reviewed here.")
+    public String review(@PathParam("clientId") final Long clientId, final AmlRecurringReviewRequest request) {
+        this.context.authenticatedUser().validateHasPermissionTo("REVIEW_AML_ALERT");
+        final Long reviewId = this.writePlatformService.recordReview(clientId, request.getOutcome(), request.getNotes(),
+                request.getWindowDays() == null ? 0 : request.getWindowDays());
+        return "{\"clientId\":" + clientId + ",\"reviewId\":" + reviewId + "}";
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/api/AmlRecurringReviewRequest.java

@@ -0,0 +1,42 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.api;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import lombok.Getter;
+import lombok.NoArgsConstructor;
+import lombok.Setter;
+
+/** Request body for {@code POST /v1/aml/recurring-alerts/{clientId}/review}. */
+@Getter
+@Setter
+@NoArgsConstructor
+public class AmlRecurringReviewRequest {
+
+    @Schema(description = "CLEARED, MONITOR or ESCALATED", requiredMode = Schema.RequiredMode.REQUIRED, example = "MONITOR")
+    private String outcome;
+
+    @Schema(description = "Why the customer keeps surfacing and what was decided",
+            requiredMode = Schema.RequiredMode.REQUIRED)
+    private String notes;
+
+    @Schema(description = "Observation window the reviewer had on screen, so the recorded alert count matches it",
+            example = "90")
+    private Integer windowDays;
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/data/AmlAlertData.java

@@ -22,7 +22,14 @@ import java.io.Serializable;
 import java.math.BigDecimal;
 import java.time.LocalDateTime;
 
+/**
+ * @param riskCategory
+ *            severity of the rule that fired (1 Low, 2 Medium, 3 High), taken from the originating
+ *            {@code m_client_risk_rule} entry via {@code source_client_risk_rule_id}. Null for rules with no catalog
+ *            ancestor — MANUAL_REFERRAL is raised by a user, not derived from the rule set, so it carries no severity.
+ */
 public record AmlAlertData(Long id, String transactionType, Long transactionId, Long clientId, String clientDisplayName,
         String ruleCode, String ruleDescription, BigDecimal amount, String currencyCode, LocalDateTime raisedOn, String status,
-        String reviewedByUsername, LocalDateTime reviewedOn, String reviewNotes, String disposition) implements Serializable {
+        String reviewedByUsername, LocalDateTime reviewedOn, String reviewNotes, String disposition, Integer riskCategory)
+        implements Serializable {
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/data/AmlRecurringAlertData.java

@@ -0,0 +1,52 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.data;
+
+import java.io.Serializable;
+import java.math.BigDecimal;
+import java.time.LocalDate;
+import java.time.LocalDateTime;
+import java.util.List;
+
+/**
+ * One customer who has tripped the AML engine repeatedly inside the observation window.
+ *
+ * @param alertCount
+ *            alerts in the window — what the threshold is compared against
+ * @param highRiskCount
+ *            how many of those came from a High severity catalog rule
+ * @param distinctRules
+ *            number of different rules involved; one rule firing five times is a weaker signal than
+ *            five different rules firing once, and the reviewer needs to see which it is
+ * @param openCount
+ *            alerts still awaiting a per-transaction disposition
+ * @param escalatedCount
+ *            alerts already escalated to an STR case
+ * @param needsReview
+ *            true when there is no review yet, or new alerts have arrived since the last one
+ * @param alerts
+ *            the triggering transactions themselves, so the reviewer can see why this customer keeps
+ *            surfacing without leaving the row
+ */
+public record AmlRecurringAlertData(Long clientId, String clientDisplayName, String accountNo, Integer clientRiskCategory,
+        int alertCount, int highRiskCount, int distinctRules, int openCount, int escalatedCount, BigDecimal totalAmount,
+        LocalDateTime firstAlertOn, LocalDateTime lastAlertOn, List<String> ruleCodes, boolean needsReview,
+        Integer alertCountAtLastReview, String lastReviewOutcome, String lastReviewedByUsername, LocalDateTime lastReviewedOn,
+        String lastReviewNotes, LocalDate windowFrom, List<AmlAlertData> alerts) implements Serializable {
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlAlertReadPlatformServiceImpl.java

@@ -19,12 +19,15 @@
 package org.apache.fineract.portfolio.aml.service;
 
 import java.util.Comparator;
+import java.util.HashMap;
 import java.util.List;
+import java.util.Map;
 import java.util.stream.Collectors;
 import lombok.RequiredArgsConstructor;
 import org.apache.fineract.portfolio.aml.data.AmlAlertData;
 import org.apache.fineract.portfolio.aml.domain.AmlAlert;
 import org.apache.fineract.portfolio.aml.domain.AmlAlertRepository;
+import org.apache.fineract.portfolio.client.domain.ClientRiskRuleRepository;
 import org.springframework.stereotype.Service;
 import org.springframework.transaction.annotation.Transactional;
 
@@ -34,20 +37,38 @@ import org.springframework.transaction.annotation.Transactional;
 public class AmlAlertReadPlatformServiceImpl implements AmlAlertReadPlatformService {
 
     private final AmlAlertRepository repository;
+    private final ClientRiskRuleRepository clientRiskRuleRepository;
 
     @Override
     public List<AmlAlertData> retrieve(String statusFilter) {
         final List<AmlAlert> alerts = (statusFilter == null || statusFilter.isBlank()) ? repository.findAll()
                 : repository.findByStatusOrderByRaisedOnAsc(statusFilter);
-        return alerts.stream().sorted(Comparator.comparing(AmlAlert::getRaisedOn).reversed()).map(this::mapToData)
-                .collect(Collectors.toList());
+        // Resolved once for the whole page rather than per alert: many alerts share a rule, so a
+        // lookup inside the map step would re-read the same catalog rows repeatedly.
+        final Map<Long, Integer> riskByRiskRuleId = riskCategoriesFor(alerts);
+        return alerts.stream().sorted(Comparator.comparing(AmlAlert::getRaisedOn).reversed())
+                .map(alert -> mapToData(alert, riskByRiskRuleId)).collect(Collectors.toList());
     }
 
-    private AmlAlertData mapToData(AmlAlert alert) {
+    /** Severity of each originating catalog rule, keyed on m_client_risk_rule.id. */
+    private Map<Long, Integer> riskCategoriesFor(final List<AmlAlert> alerts) {
+        final List<Long> sourceIds = alerts.stream().map(a -> a.getRule().getSourceClientRiskRuleId()).filter(id -> id != null).distinct()
+                .toList();
+        final Map<Long, Integer> byId = new HashMap<>();
+        if (sourceIds.isEmpty()) {
+            return byId;
+        }
+        this.clientRiskRuleRepository.findAllById(sourceIds).forEach(rule -> byId.put(rule.getId(), rule.getRiskCategory()));
+        return byId;
+    }
+
+    private AmlAlertData mapToData(AmlAlert alert, Map<Long, Integer> riskByRiskRuleId) {
+        final Long sourceRiskRuleId = alert.getRule().getSourceClientRiskRuleId();
+        final Integer riskCategory = sourceRiskRuleId == null ? null : riskByRiskRuleId.get(sourceRiskRuleId);
         return new AmlAlertData(alert.getId(), alert.getTransactionType().name(), alert.getTransactionId(), alert.getClient().getId(),
                 alert.getClient().getDisplayName(), alert.getRule().getRuleCode(), alert.getRule().getDescription(), alert.getAmount(),
                 alert.getCurrencyCode(), alert.getRaisedOn(), alert.getStatus().name(),
                 alert.getReviewedBy() == null ? null : alert.getReviewedBy().getUsername(), alert.getReviewedOn(),
-                alert.getReviewNotes(), alert.getDisposition() == null ? null : alert.getDisposition().name());
+                alert.getReviewNotes(), alert.getDisposition() == null ? null : alert.getDisposition().name(), riskCategory);
     }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRecurringAlertNotificationService.java

@@ -0,0 +1,33 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.service;
+
+import org.apache.fineract.portfolio.client.domain.Client;
+
+public interface AmlRecurringAlertNotificationService {
+
+    /**
+     * Called once per transaction after the engine has saved its alerts. Raises a notification for
+     * AML reviewers when this customer's alert count crosses the recurring-behaviour threshold.
+     *
+     * @param alertsJustRaised
+     *            how many alerts this transaction produced, so the count before it can be derived
+     */
+    void onAlertsRaised(Client client, int alertsJustRaised);
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRecurringAlertNotificationServiceImpl.java

@@ -0,0 +1,87 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.service;
+
+import java.time.LocalDate;
+import java.time.LocalDateTime;
+import lombok.RequiredArgsConstructor;
+import lombok.extern.slf4j.Slf4j;
+import org.apache.fineract.notification.service.UserNotificationService;
+import org.apache.fineract.portfolio.aml.domain.AmlAlertRepository;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.springframework.stereotype.Service;
+
+/**
+ * Pushes a notification to AML reviewers when one customer keeps tripping the engine.
+ *
+ * The review queue on the AML Rules Master screen is the durable record; this is the nudge that
+ * stops it having to be watched. Recipients are every user holding REVIEW_AML_ALERT in the
+ * customer's office, resolved by {@link UserNotificationService}.
+ */
+@Service
+@RequiredArgsConstructor
+@Slf4j
+public class AmlRecurringAlertNotificationServiceImpl implements AmlRecurringAlertNotificationService {
+
+    /**
+     * Matches ClientRiskEscalationServiceImpl.ESCALATION_THRESHOLD — the point the platform already
+     * treats as "this customer has done this enough times to warrant another look".
+     */
+    private static final int RECURRING_THRESHOLD = 3;
+    private static final int WINDOW_DAYS = 90;
+
+    private static final String REVIEW_PERMISSION = "REVIEW_AML_ALERT";
+    private static final String OBJECT_TYPE = "AML_RECURRING";
+    private static final String EVENT_TYPE = "recurringAmlActivity";
+
+    private final AmlAlertRepository alertRepository;
+    private final UserNotificationService userNotificationService;
+
+    @Override
+    public void onAlertsRaised(final Client client, final int alertsJustRaised) {
+        if (client == null || alertsJustRaised <= 0) {
+            return;
+        }
+        try {
+            final LocalDateTime since = LocalDate.now().minusDays(WINDOW_DAYS).atStartOfDay();
+            final long after = this.alertRepository.countByClient_IdAndRaisedOnGreaterThanEqual(client.getId(), since);
+            final long before = after - alertsJustRaised;
+
+            // Fires on each multiple of the threshold - 3rd, 6th, 9th alert - rather than on every
+            // alert once the threshold is passed. Notifying every time would bury the reviewer in
+            // duplicates for a customer they have already been told about; notifying only on the
+            // first crossing would go permanently silent on a customer who keeps offending.
+            if (before / RECURRING_THRESHOLD >= after / RECURRING_THRESHOLD) {
+                return;
+            }
+
+            final String content = String.format(
+                    "%s has triggered %d AML alerts in the last %d days. Review why this customer keeps being flagged.",
+                    client.getDisplayName(), after, WINDOW_DAYS);
+
+            this.userNotificationService.notifyUsers(REVIEW_PERMISSION, OBJECT_TYPE, client.getId(), content, EVENT_TYPE, null,
+                    client.getOffice() == null ? null : client.getOffice().getId());
+            log.info("Recurring AML activity notification raised for client {} at {} alerts", client.getId(), after);
+        } catch (final RuntimeException e) {
+            // Consistent with AmlDomainServiceImpl: AML observation must never break the transaction
+            // it is watching, and a notification is the least important part of that observation.
+            log.error("Failed to raise recurring AML activity notification for client {}", client.getId(), e);
+        }
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRecurringAlertReadPlatformService.java

@@ -0,0 +1,36 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.service;
+
+import java.util.List;
+import org.apache.fineract.portfolio.aml.data.AmlRecurringAlertData;
+
+public interface AmlRecurringAlertReadPlatformService {
+
+    /**
+     * Customers with {@code minAlerts} or more engine alerts inside the last {@code windowDays}.
+     *
+     * @param onlyNeedingReview
+     *            when true, hides customers already reviewed at their current alert count
+     */
+    List<AmlRecurringAlertData> retrieve(int minAlerts, int windowDays, boolean onlyNeedingReview);
+
+    /** Alerts in the window for one customer, used to record a review against the count seen. */
+    int alertCountInWindow(Long clientId, int windowDays);
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRecurringAlertReadPlatformServiceImpl.java

@@ -0,0 +1,134 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.service;
+
+import java.math.BigDecimal;
+import java.time.LocalDate;
+import java.time.LocalDateTime;
+import java.util.ArrayList;
+import java.util.Comparator;
+import java.util.HashMap;
+import java.util.LinkedHashMap;
+import java.util.List;
+import java.util.Map;
+import java.util.stream.Collectors;
+import lombok.RequiredArgsConstructor;
+import org.apache.fineract.portfolio.aml.data.AmlAlertData;
+import org.apache.fineract.portfolio.aml.data.AmlRecurringAlertData;
+import org.apache.fineract.portfolio.aml.domain.AmlRecurringReview;
+import org.apache.fineract.portfolio.aml.domain.AmlRecurringReviewRepository;
+import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+/**
+ * Builds the recurring-alert review queue.
+ *
+ * The alert set is read through {@link AmlAlertReadPlatformService} rather than queried directly, so
+ * the rule-severity resolution lives in exactly one place and a customer's High-risk count here can
+ * never disagree with the Risk Category shown on the alert itself.
+ */
+@Service
+@RequiredArgsConstructor
+@Transactional(readOnly = true)
+public class AmlRecurringAlertReadPlatformServiceImpl implements AmlRecurringAlertReadPlatformService {
+
+    private static final int HIGH_RISK = 3;
+
+    private final AmlAlertReadPlatformService alertReadPlatformService;
+    private final AmlRecurringReviewRepository reviewRepository;
+    private final JdbcTemplate jdbcTemplate;
+
+    @Override
+    public List<AmlRecurringAlertData> retrieve(final int minAlerts, final int windowDays, final boolean onlyNeedingReview) {
+        final LocalDate windowFrom = LocalDate.now().minusDays(windowDays);
+        final LocalDateTime cutoff = windowFrom.atStartOfDay();
+
+        // Grouped in insertion order of the (already newest-first) alert list, so each customer's
+        // nested alerts stay newest-first without a second sort.
+        final Map<Long, List<AmlAlertData>> byClient = this.alertReadPlatformService.retrieve(null).stream()
+                .filter(a -> a.clientId() != null && a.raisedOn() != null && !a.raisedOn().isBefore(cutoff))
+                .collect(Collectors.groupingBy(AmlAlertData::clientId, LinkedHashMap::new, Collectors.toList()));
+
+        final List<Long> qualifying = byClient.entrySet().stream().filter(e -> e.getValue().size() >= minAlerts)
+                .map(Map.Entry::getKey).toList();
+        if (qualifying.isEmpty()) {
+            return List.of();
+        }
+
+        final Map<Long, ClientSummary> summaries = clientSummaries(qualifying);
+
+        final List<AmlRecurringAlertData> rows = new ArrayList<>();
+        for (final Long clientId : qualifying) {
+            final List<AmlAlertData> alerts = byClient.get(clientId);
+            final AmlRecurringReview lastReview = this.reviewRepository.findByClient_IdOrderByReviewedOnDesc(clientId).stream().findFirst()
+                    .orElse(null);
+            // Reviewed at a lower count means new alerts have landed since — the customer has to
+            // come back, otherwise one early review would silence them permanently.
+            final boolean needsReview = lastReview == null || alerts.size() > lastReview.getAlertCountAtReview();
+            if (onlyNeedingReview && !needsReview) {
+                continue;
+            }
+
+            final ClientSummary summary = summaries.getOrDefault(clientId, new ClientSummary(null, null));
+            rows.add(new AmlRecurringAlertData(clientId, alerts.get(0).clientDisplayName(), summary.accountNo(),
+                    summary.riskCategory(), alerts.size(),
+                    (int) alerts.stream().filter(a -> a.riskCategory() != null && a.riskCategory() == HIGH_RISK).count(),
+                    (int) alerts.stream().map(AmlAlertData::ruleCode).distinct().count(),
+                    (int) alerts.stream().filter(a -> "RAISED".equals(a.status()) || "UNDER_REVIEW".equals(a.status())).count(),
+                    (int) alerts.stream().filter(a -> "ESCALATED".equals(a.status())).count(),
+                    alerts.stream().map(AmlAlertData::amount).filter(x -> x != null).reduce(BigDecimal.ZERO, BigDecimal::add),
+                    alerts.stream().map(AmlAlertData::raisedOn).min(Comparator.naturalOrder()).orElse(null),
+                    alerts.stream().map(AmlAlertData::raisedOn).max(Comparator.naturalOrder()).orElse(null),
+                    alerts.stream().map(AmlAlertData::ruleCode).distinct().sorted().toList(), needsReview,
+                    lastReview == null ? null : lastReview.getAlertCountAtReview(),
+                    lastReview == null ? null : lastReview.getOutcome().name(),
+                    lastReview == null ? null : lastReview.getReviewedBy().getUsername(),
+                    lastReview == null ? null : lastReview.getReviewedOn(), lastReview == null ? null : lastReview.getNotes(),
+                    windowFrom, alerts));
+        }
+
+        // Worst offenders first; most recent activity breaks ties.
+        rows.sort(Comparator.comparingInt(AmlRecurringAlertData::alertCount).reversed()
+                .thenComparing(AmlRecurringAlertData::lastAlertOn, Comparator.nullsLast(Comparator.reverseOrder())));
+        return rows;
+    }
+
+    @Override
+    public int alertCountInWindow(final Long clientId, final int windowDays) {
+        final LocalDateTime cutoff = LocalDate.now().minusDays(windowDays).atStartOfDay();
+        return (int) this.alertReadPlatformService.retrieve(null).stream()
+                .filter(a -> clientId.equals(a.clientId()) && a.raisedOn() != null && !a.raisedOn().isBefore(cutoff)).count();
+    }
+
+    /** Account number and current KYC risk rating, fetched once for the whole queue. */
+    private Map<Long, ClientSummary> clientSummaries(final List<Long> clientIds) {
+        final String placeholders = clientIds.stream().map(id -> "?").collect(Collectors.joining(","));
+        final String sql = "SELECT c.id AS clientId, c.account_no AS accountNo, k.risk_category AS riskCategory "
+                + "FROM m_client c LEFT JOIN m_client_kyc k ON k.client_id = c.id WHERE c.id IN (" + placeholders + ")";
+        final Map<Long, ClientSummary> byId = new HashMap<>();
+        this.jdbcTemplate.query(sql, rs -> {
+            byId.put(rs.getLong("clientId"), new ClientSummary(rs.getString("accountNo"),
+                    rs.getObject("riskCategory") == null ? null : rs.getInt("riskCategory")));
+        }, clientIds.toArray());
+        return byId;
+    }
+
+    private record ClientSummary(String accountNo, Integer riskCategory) {}
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRecurringAlertWritePlatformService.java

@@ -0,0 +1,32 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.service;
+
+public interface AmlRecurringAlertWritePlatformService {
+
+    /**
+     * Records a reviewer's judgement on a customer's repeated AML activity, stamping the alert count
+     * the reviewer was looking at so the customer only resurfaces when that count grows.
+     *
+     * @param windowDays
+     *            observation window the reviewer had on screen, so the recorded count matches it
+     * @return the id of the stored review
+     */
+    Long recordReview(Long clientId, String outcome, String notes, int windowDays);
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRecurringAlertWritePlatformServiceImpl.java

@@ -0,0 +1,91 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.aml.service;
+
+import java.util.ArrayList;
+import java.util.List;
+import lombok.RequiredArgsConstructor;
+import org.apache.commons.lang3.StringUtils;
+import org.apache.fineract.infrastructure.core.data.ApiParameterError;
+import org.apache.fineract.infrastructure.core.data.DataValidatorBuilder;
+import org.apache.fineract.infrastructure.core.exception.PlatformApiDataValidationException;
+import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
+import org.apache.fineract.portfolio.aml.domain.AmlRecurringReview;
+import org.apache.fineract.portfolio.aml.domain.AmlRecurringReviewOutcome;
+import org.apache.fineract.portfolio.aml.domain.AmlRecurringReviewRepository;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.ClientRepositoryWrapper;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+@Service
+@RequiredArgsConstructor
+public class AmlRecurringAlertWritePlatformServiceImpl implements AmlRecurringAlertWritePlatformService {
+
+    private static final String RESOURCE = "amlrecurringreview";
+    private static final int DEFAULT_WINDOW_DAYS = 90;
+
+    private final AmlRecurringReviewRepository reviewRepository;
+    private final AmlRecurringAlertReadPlatformService readPlatformService;
+    private final ClientRepositoryWrapper clientRepository;
+    private final PlatformSecurityContext context;
+
+    @Override
+    @Transactional
+    public Long recordReview(final Long clientId, final String outcome, final String notes, final int windowDays) {
+        final AmlRecurringReviewOutcome parsedOutcome = validate(clientId, outcome, notes);
+        final int window = windowDays > 0 ? windowDays : DEFAULT_WINDOW_DAYS;
+
+        final Client client = this.clientRepository.findOneWithNotFoundDetection(clientId);
+        // Counted here rather than taken from the request: a caller-supplied count could be used to
+        // silence a customer at an inflated number they were never actually reviewed at.
+        final int alertCount = this.readPlatformService.alertCountInWindow(clientId, window);
+
+        final AmlRecurringReview review = AmlRecurringReview.record(client, alertCount, parsedOutcome, notes.trim(),
+                this.context.authenticatedUser());
+        return this.reviewRepository.saveAndFlush(review).getId();
+    }
+
+    private AmlRecurringReviewOutcome validate(final Long clientId, final String outcome, final String notes) {
+        final List<ApiParameterError> errors = new ArrayList<>();
+        final DataValidatorBuilder validator = new DataValidatorBuilder(errors).resource(RESOURCE);
+
+        validator.reset().parameter("clientId").value(clientId).notNull();
+        validator.reset().parameter("notes").value(notes).notBlank().notExceedingLengthOf(1000);
+        validator.reset().parameter("outcome").value(outcome).notBlank();
+
+        AmlRecurringReviewOutcome parsed = null;
+        if (StringUtils.isNotBlank(outcome)) {
+            for (final AmlRecurringReviewOutcome candidate : AmlRecurringReviewOutcome.values()) {
+                if (candidate.name().equalsIgnoreCase(outcome.trim())) {
+                    parsed = candidate;
+                    break;
+                }
+            }
+            if (parsed == null) {
+                validator.reset().parameter("outcome").value(outcome).failWithCode("is.not.supported");
+            }
+        }
+
+        if (!errors.isEmpty()) {
+            throw new PlatformApiDataValidationException(errors);
+        }
+        return parsed;
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/aml/service/AmlRuleEvaluationServiceImpl.java

@@ -44,6 +44,7 @@ public class AmlRuleEvaluationServiceImpl implements AmlRuleEvaluationService {
     private final AmlTransactionRuleRepository ruleRepository;
     private final AmlAlertRepository alertRepository;
     private final ClientKycRepository clientKycRepository;
+    private final AmlRecurringAlertNotificationService recurringAlertNotificationService;
 
     @Override
     public List<AmlAlert> evaluate(AmlTransactionContext context) {
@@ -59,6 +60,14 @@ public class AmlRuleEvaluationServiceImpl implements AmlRuleEvaluationService {
                 raised.add(alertRepository.save(alert));
             }
         }
+
+        // Every transaction type funnels through here, so the recurring-behaviour check is done once
+        // in one place rather than repeated in each of the savings / loan / transfer callers. Passing
+        // the batch size lets the service tell a first-time offender from a repeat one without
+        // re-querying what it just wrote.
+        if (!raised.isEmpty()) {
+            recurringAlertNotificationService.onAlertsRaised(context.getClient(), raised.size());
+        }
         return raised;
     }
 

fineract-provider/src/main/java/org/apache/fineract/portfolio/clerkwithdrawal/api/ClerkShareWithdrawalRequestApiResource.java

@@ -0,0 +1,841 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.clerkwithdrawal.api;
+
+import com.google.gson.Gson;
+import com.google.gson.GsonBuilder;
+import com.google.gson.JsonArray;
+import com.google.gson.JsonElement;
+import com.google.gson.JsonObject;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import jakarta.ws.rs.Consumes;
+import jakarta.ws.rs.DefaultValue;
+import jakarta.ws.rs.GET;
+import jakarta.ws.rs.NotFoundException;
+import jakarta.ws.rs.POST;
+import jakarta.ws.rs.Path;
+import jakarta.ws.rs.PathParam;
+import jakarta.ws.rs.Produces;
+import jakarta.ws.rs.QueryParam;
+import jakarta.ws.rs.WebApplicationException;
+import jakarta.ws.rs.core.MediaType;
+import jakarta.ws.rs.core.Response;
+import java.math.BigDecimal;
+import java.sql.Date;
+import java.sql.Timestamp;
+import java.time.Instant;
+import java.time.LocalDate;
+import java.time.format.DateTimeFormatter;
+import java.util.ArrayList;
+import java.util.List;
+import java.util.Map;
+import java.util.Optional;
+import lombok.RequiredArgsConstructor;
+import org.apache.fineract.commands.domain.CommandWrapper;
+import org.apache.fineract.commands.service.CommandWrapperBuilder;
+import org.apache.fineract.commands.service.PortfolioCommandSourceWritePlatformService;
+import org.apache.fineract.infrastructure.core.data.CommandProcessingResult;
+import org.apache.fineract.infrastructure.core.serialization.FromJsonHelper;
+import org.apache.fineract.infrastructure.core.service.DateUtils;
+import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
+import org.apache.fineract.useradministration.domain.AppUser;
+import org.springframework.jdbc.core.JdbcTemplate;
+import org.springframework.stereotype.Component;
+import org.springframework.transaction.annotation.Transactional;
+
+/**
+ * Maker-checker withdrawal (redeem shares) request workflow for a Share Account, submitted only
+ * from the Clerk Dashboard. A clerk (maker) submits a request naming the shares to redeem plus the
+ * governing Board Resolution Number / Date of Meeting; a Bank Manager (checker) approves it, which
+ * server-side executes the real Fineract "redeemshares" command against the share account, or
+ * rejects it. Mirrors {@link ClerkWithdrawalRequestApiResource} (cash withdrawal) — same
+ * maker-checker shape, adapted for shares (no cash denomination/disbursement leg; a share
+ * redemption is a book-entry, not a cash handover).
+ */
+@Path("/v1/clerk/share-withdrawal-requests")
+@Component
+@Tag(name = "Clerk Share Withdrawal Requests", description = "Maker-checker share redemption workflow for clerk and bank manager.")
+@RequiredArgsConstructor
+public class ClerkShareWithdrawalRequestApiResource {
+
+    private final JdbcTemplate jdbcTemplate;
+    private final FromJsonHelper fromJsonHelper;
+    private final PlatformSecurityContext context;
+    private final PortfolioCommandSourceWritePlatformService commandsSourceWritePlatformService;
+    // Raw java.sql.Date/Timestamp values coming straight off jdbcTemplate row Maps (requested_date,
+    // meeting_date, submitted_at, actioned_at) get serialized by Gson's *default* locale-dependent
+    // format (e.g. "Aug 5, 2026 12:00:00 AM") unless a format is set here — that broke the frontend's
+    // simple split('T')[0]/split(' ')[0] date parsing, which expects an ISO-shaped string.
+    private final Gson gson = new GsonBuilder().serializeNulls().setDateFormat("yyyy-MM-dd'T'HH:mm:ss").create();
+
+    private static final String[] LIST_COLUMNS = { "id", "share_account_id", "account_no", "client_id", "client_name",
+            "requested_shares", "requested_date", "resolution_number", "meeting_date", "description", "status", "clerk_id", "clerk_name",
+            "clerk_username", "manager_id", "manager_name", "manager_username", "rejection_reason", "share_transaction_id",
+            "activity_log", "submitted_at", "actioned_at", "settlement_payment_type_id",
+            "(SELECT value FROM m_payment_type WHERE id = settlement_payment_type_id) AS settlement_payment_type_name",
+            "settlement_amount", "settlement_savings_transaction_id", "settlement_row_snapshot" };
+
+    private static final String SHARE_REDEMPTION_PAYMENT_TYPE_CODE = "SHARE_REDEMPTION_TRANSFER";
+
+    // ── POST /v1/clerk/share-withdrawal-requests ── Clerk submits new request ───
+
+    @POST
+    @Consumes(MediaType.APPLICATION_JSON)
+    @Produces(MediaType.APPLICATION_JSON)
+    @Transactional
+    public String submit(final String body) {
+        final AppUser currentUser = context.authenticatedUser();
+        final JsonElement root = fromJsonHelper.parse(body);
+
+        final Long shareAccountId = fromJsonHelper.extractLongNamed("shareAccountId", root);
+        final String accountNo = fromJsonHelper.extractStringNamed("accountNo", root);
+        final Long clientId = fromJsonHelper.extractLongNamed("clientId", root);
+        final String clientName = fromJsonHelper.extractStringNamed("clientName", root);
+        final Long requestedShares = fromJsonHelper.extractLongNamed("requestedShares", root);
+        final String requestedDate = fromJsonHelper.extractStringNamed("requestedDate", root);
+        final String resolutionNumber = fromJsonHelper.extractStringNamed("resolutionNumber", root);
+        final String meetingDate = fromJsonHelper.extractStringNamed("meetingDate", root);
+        final String description = fromJsonHelper.extractStringNamed("description", root);
+        final Long settlementPaymentTypeId = fromJsonHelper.extractLongNamed("settlementPaymentTypeId", root);
+        // Full snapshot of the CR/settlement row as the clerk filled it in (account no., ECS a/c no.,
+        // amount, cheque no./date, token no., description, bank name, routing code, payment type) —
+        // stored verbatim as submitted JSON purely for audit purposes; business logic never re-reads
+        // it, since the CR row's account number is only ever used client-side to double-check against
+        // the share account's own authoritative linked-savings-account link.
+        final JsonElement snapshotElement = root.isJsonObject() ? root.getAsJsonObject().get("settlementRowSnapshot") : null;
+        final String settlementRowSnapshot = snapshotElement != null && !snapshotElement.isJsonNull() ? snapshotElement.toString()
+                : null;
+
+        if (shareAccountId == null) {
+            throw apiError(400, "Share account id is required");
+        }
+        if (accountNo == null || accountNo.isBlank()) {
+            throw apiError(400, "Account number is required");
+        }
+        if (requestedShares == null || requestedShares <= 0) {
+            throw apiError(400, "Number of shares to withdraw must be greater than zero");
+        }
+        if (requestedDate == null || requestedDate.isBlank()) {
+            throw apiError(400, "Requested date is required");
+        }
+        if (resolutionNumber == null || resolutionNumber.isBlank()) {
+            throw apiError(400, "Board Resolution Number is required for a share withdrawal");
+        }
+        if (meetingDate == null || meetingDate.isBlank()) {
+            throw apiError(400, "Date of Meeting is required for a share withdrawal");
+        }
+        if (settlementPaymentTypeId == null) {
+            throw apiError(400, "Settlement Payment Type is required — pick how the linked savings account should be credited");
+        }
+        validateSettlementPaymentType(settlementPaymentTypeId);
+
+        final String activityLog = buildActivityLog(null, "SUBMITTED", currentUser.getUsername(), null);
+
+        final Long newId = jdbcTemplate.queryForObject("""
+                INSERT INTO m_clerk_share_withdrawal_request
+                (share_account_id, account_no, client_id, client_name, requested_shares, requested_date,
+                 resolution_number, meeting_date, description, status, clerk_id, clerk_name, clerk_username,
+                 activity_log, submitted_at, settlement_payment_type_id, settlement_row_snapshot)
+                VALUES (?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?,?)
+                RETURNING id
+                """,
+                Long.class, shareAccountId, accountNo, clientId, clientName, requestedShares, Date.valueOf(requestedDate),
+                resolutionNumber, Date.valueOf(meetingDate), description, "PENDING", currentUser.getId(), currentUser.getDisplayName(),
+                currentUser.getUsername(), activityLog, Timestamp.from(Instant.now()), settlementPaymentTypeId, settlementRowSnapshot);
+
+        return gson.toJson(Map.of("resourceId", newId, "status", "PENDING"));
+    }
+
+    /**
+     * Settlement is always a book-transfer from Share Sundry to the linked savings account — never a
+     * cash payout at the teller counter — so cash-flagged payment types are rejected here regardless
+     * of what the clerk picked in the UI.
+     */
+    private void validateSettlementPaymentType(final Long paymentTypeId) {
+        final Map<String, Object> paymentType = jdbcTemplate
+                .queryForList("SELECT value, is_cash_payment FROM m_payment_type WHERE id = ?", paymentTypeId).stream().findFirst()
+                .orElse(null);
+        if (paymentType == null) {
+            throw apiError(400, "Settlement Payment Type " + paymentTypeId + " does not exist");
+        }
+        final boolean isCash = Boolean.TRUE.equals(paymentType.get("is_cash_payment"));
+        if (isCash) {
+            throw apiError(400, "Settlement Payment Type '" + paymentType.get("value")
+                    + "' is a cash payment type — share redemption settlement to a linked savings account must be a non-cash book-transfer");
+        }
+    }
+
+    // ── GET /v1/clerk/share-withdrawal-requests ── Manager sees all requests ────
+
+    @GET
+    @Produces(MediaType.APPLICATION_JSON)
+    public String list(@QueryParam("status") @DefaultValue("PENDING") final String status,
+            @QueryParam("offset") @DefaultValue("0") final int offset, @QueryParam("limit") @DefaultValue("20") final int limit,
+            @QueryParam("fromDate") final String fromDate, @QueryParam("toDate") final String toDate) {
+        return queryList("WHERE status = ?", new ArrayList<>(List.of(status)), fromDate, toDate, offset, limit);
+    }
+
+    // ── GET /v1/clerk/share-withdrawal-requests/my ── Clerk's own requests ──────
+
+    @GET
+    @Path("/my")
+    @Produces(MediaType.APPLICATION_JSON)
+    public String myRequests(@QueryParam("status") final String status, @QueryParam("offset") @DefaultValue("0") final int offset,
+            @QueryParam("limit") @DefaultValue("20") final int limit, @QueryParam("fromDate") final String fromDate,
+            @QueryParam("toDate") final String toDate) {
+        final AppUser currentUser = context.authenticatedUser();
+        final StringBuilder where = new StringBuilder("WHERE clerk_id = ?");
+        final List<Object> params = new ArrayList<>(List.of(currentUser.getId()));
+        if (status != null && !status.isBlank()) {
+            where.append(" AND status = ?");
+            params.add(status);
+        }
+        return queryList(where.toString(), params, fromDate, toDate, offset, limit);
+    }
+
+    private String queryList(final String baseWhere, final List<Object> baseParams, final String fromDate, final String toDate,
+            final int offset, final int limit) {
+        final StringBuilder where = new StringBuilder(baseWhere);
+        final List<Object> params = new ArrayList<>(baseParams);
+        if (fromDate != null && !fromDate.isBlank()) {
+            where.append(" AND DATE(submitted_at) >= ?");
+            params.add(Date.valueOf(fromDate));
+        }
+        if (toDate != null && !toDate.isBlank()) {
+            where.append(" AND DATE(submitted_at) <= ?");
+            params.add(Date.valueOf(toDate));
+        }
+
+        final long total = Optional
+                .ofNullable(jdbcTemplate.queryForObject("SELECT COUNT(*) FROM m_clerk_share_withdrawal_request " + where, Long.class,
+                        params.toArray()))
+                .orElse(0L);
+
+        final List<Object> pageParams = new ArrayList<>(params);
+        pageParams.add(limit);
+        pageParams.add(offset);
+
+        final List<Map<String, Object>> rows = jdbcTemplate.queryForList(
+                "SELECT " + String.join(", ", LIST_COLUMNS) + " FROM m_clerk_share_withdrawal_request " + where
+                        + " ORDER BY submitted_at DESC LIMIT ? OFFSET ?",
+                pageParams.toArray());
+
+        final JsonObject result = new JsonObject();
+        result.addProperty("totalFilteredRecords", total);
+        result.add("pageItems", gson.toJsonTree(rows));
+        return gson.toJson(result);
+    }
+
+    // ── GET /v1/clerk/share-withdrawal-requests/{id} ── Full detail ─────────────
+
+    /**
+     * Unlike list()/myRequests(), this single-record detail also carries the client's compliance
+     * summary (KYC status, Risk Category, open AML alert count) — so the review screen can show it
+     * permanently on the page, not only inside the on-demand /validate popup.
+     */
+    @GET
+    @Path("/{id}")
+    @Produces(MediaType.APPLICATION_JSON)
+    public String getById(@PathParam("id") final Long id) {
+        final Map<?, ?> record = loadRecord(id);
+        final Map<String, Object> enriched = new java.util.LinkedHashMap<>();
+        for (final Map.Entry<?, ?> entry : record.entrySet()) {
+            enriched.put(String.valueOf(entry.getKey()), entry.getValue());
+        }
+        final Object clientIdObj = record.get("client_id");
+        final Long clientId = clientIdObj instanceof Number ? ((Number) clientIdObj).longValue() : null;
+        enriched.putAll(loadClientComplianceSummary(clientId));
+        return gson.toJson(enriched);
+    }
+
+    private Map<String, Object> loadClientComplianceSummary(final Long clientId) {
+        final Map<String, Object> summary = new java.util.LinkedHashMap<>();
+        if (clientId == null) {
+            return summary;
+        }
+        final Map<String, Object> kycRow = jdbcTemplate.queryForList("""
+                SELECT kyc_status AS kycStatus, risk_category AS riskCategory FROM m_client_kyc
+                WHERE client_id = ? ORDER BY id DESC LIMIT 1
+                """, clientId).stream().findFirst().orElse(null);
+        final Integer kycStatus = kycRow != null && kycRow.get("kycStatus") != null ? ((Number) kycRow.get("kycStatus")).intValue() : null;
+        final Integer riskCategory = kycRow != null && kycRow.get("riskCategory") != null ? ((Number) kycRow.get("riskCategory")).intValue()
+                : null;
+        final Long openAlerts = jdbcTemplate.queryForObject(
+                "SELECT COUNT(*) FROM m_aml_alert WHERE client_id = ? AND status IN ('RAISED','ESCALATED')", Long.class, clientId);
+
+        summary.put("client_kyc_status_label", kycStatus != null ? kycStatusLabel(kycStatus) : "No KYC record");
+        summary.put("client_kyc_verified", kycStatus != null && kycStatus == 300);
+        summary.put("client_risk_category_label", riskCategory != null ? riskCategoryLabel(riskCategory) : "Not classified");
+        summary.put("client_risk_high", riskCategory != null && riskCategory == 3);
+        summary.put("client_open_aml_alerts", openAlerts != null ? openAlerts : 0L);
+        return summary;
+    }
+
+    // ── POST /v1/clerk/share-withdrawal-requests/{id}/validate ── Manager runs live checks ──
+
+    /**
+     * Re-runs every check against the CURRENT live state (not the snapshot taken at submit time), so
+     * the checker can catch things that changed since submission — a share/savings account that got
+     * closed, a payment type that got deactivated, a client whose KYC lapsed or who now has an open
+     * AML alert, an active loan secured by these very shares ({@code m_share_account.linked_loan_id}
+     * — this bank supports loan-against-shares), that loan's tenure not yet being complete, this
+     * client currently guaranteeing someone else's active loan, or (the exact bug class this session
+     * ran into) a savings product's GL Fund Source mapping for this payment type going missing, which
+     * would silently post the settlement leg to the default Cash at Vault account instead of Share
+     * Sundry.
+     */
+    @POST
+    @Path("/{id}/validate")
+    @Produces(MediaType.APPLICATION_JSON)
+    public String validate(@PathParam("id") final Long id) {
+        final AppUser currentUser = context.authenticatedUser();
+        final Map<?, ?> record = loadRecord(id);
+        final List<Map<String, Object>> checks = new ArrayList<>();
+
+        final String resolutionNumber = (String) record.get("resolution_number");
+        checks.add(checkResult("Board Resolution Number provided", resolutionNumber != null && !resolutionNumber.isBlank(),
+                resolutionNumber == null || resolutionNumber.isBlank() ? "Missing" : resolutionNumber));
+
+        final Object meetingDate = record.get("meeting_date");
+        checks.add(checkResult("Date of Meeting provided", meetingDate != null,
+                meetingDate == null ? "Missing" : meetingDate.toString().substring(0, Math.min(10, meetingDate.toString().length()))));
+
+        final Long shareAccountId = ((Number) record.get("share_account_id")).longValue();
+        final Long requestedShares = ((Number) record.get("requested_shares")).longValue();
+
+        final Map<String, Object> shareAccountRow = jdbcTemplate.queryForList("""
+                SELECT total_approved_shares AS totalApprovedShares, status_enum AS statusEnum,
+                       savings_account_id AS savingsAccountId, client_id AS clientId, linked_loan_id AS linkedLoanId
+                FROM m_share_account WHERE id = ?
+                """, shareAccountId).stream().findFirst().orElse(null);
+
+        final long heldShares = shareAccountRow != null && shareAccountRow.get("totalApprovedShares") != null
+                ? ((Number) shareAccountRow.get("totalApprovedShares")).longValue()
+                : 0L;
+        checks.add(checkResult("Shares requested within current shares held", shareAccountRow != null && requestedShares <= heldShares,
+                requestedShares + " of " + heldShares + " shares currently held"));
+
+        final int shareAccountStatus = shareAccountRow != null && shareAccountRow.get("statusEnum") != null
+                ? ((Number) shareAccountRow.get("statusEnum")).intValue()
+                : -1;
+        checks.add(checkResult("Share account is Active", shareAccountStatus == 300, shareStatusLabel(shareAccountStatus)));
+
+        final Long savingsAccountId = shareAccountRow != null && shareAccountRow.get("savingsAccountId") != null
+                ? ((Number) shareAccountRow.get("savingsAccountId")).longValue()
+                : null;
+        final Long clientId = shareAccountRow != null && shareAccountRow.get("clientId") != null
+                ? ((Number) shareAccountRow.get("clientId")).longValue()
+                : null;
+
+        Integer savingsStatus = null;
+        Long savingsProductId = null;
+        if (savingsAccountId != null) {
+            final Map<String, Object> savingsRow = jdbcTemplate
+                    .queryForList("SELECT status_enum AS statusEnum, product_id AS productId FROM m_savings_account WHERE id = ?",
+                            savingsAccountId)
+                    .stream().findFirst().orElse(null);
+            savingsStatus = savingsRow != null && savingsRow.get("statusEnum") != null ? ((Number) savingsRow.get("statusEnum")).intValue()
+                    : null;
+            savingsProductId = savingsRow != null && savingsRow.get("productId") != null ? ((Number) savingsRow.get("productId")).longValue()
+                    : null;
+        }
+        checks.add(checkResult("Linked savings account is Active", savingsAccountId != null && savingsStatus != null && savingsStatus == 300,
+                savingsAccountId == null ? "No linked savings account configured"
+                        : "Account #" + savingsAccountId + " — " + savingsStatusLabel(savingsStatus)));
+
+        // Loan / Tenure / Guarantor checks — this bank links shares to a loan (m_share_account.linked_loan_id)
+        // when shares secure a loan against shares, so a withdrawal must not weaken that security while the
+        // loan is still outstanding, and separately, releasing shares to a client currently on the hook as a
+        // guarantor for someone else's active loan deserves the same scrutiny.
+        final Long linkedLoanId = shareAccountRow != null && shareAccountRow.get("linkedLoanId") != null
+                ? ((Number) shareAccountRow.get("linkedLoanId")).longValue()
+                : null;
+        Map<String, Object> linkedLoanRow = null;
+        if (linkedLoanId != null) {
+            linkedLoanRow = jdbcTemplate.queryForList("""
+                    SELECT account_no AS accountNo, loan_status_id AS statusId, expected_maturedon_date AS expectedMaturedOnDate
+                    FROM m_loan WHERE id = ?
+                    """, linkedLoanId).stream().findFirst().orElse(null);
+        }
+        final Integer linkedLoanStatus = linkedLoanRow != null && linkedLoanRow.get("statusId") != null
+                ? ((Number) linkedLoanRow.get("statusId")).intValue()
+                : null;
+        final boolean linkedLoanOutstanding = linkedLoanStatus != null && isLoanStatusOutstanding(linkedLoanStatus);
+        final String loanCheckDetail;
+        if (linkedLoanId == null) {
+            loanCheckDetail = "No loan linked to this share account";
+        } else if (linkedLoanRow == null) {
+            loanCheckDetail = "Loan #" + linkedLoanId + " — record not found";
+        } else {
+            loanCheckDetail = "Loan " + linkedLoanRow.get("accountNo") + " — " + loanStatusLabel(linkedLoanStatus);
+        }
+        checks.add(checkResult("Loan Check — no active loan secured by these shares", linkedLoanId == null || !linkedLoanOutstanding,
+                loanCheckDetail));
+
+        boolean tenureOk = true;
+        String tenureDetail = "No linked loan";
+        if (linkedLoanId != null && linkedLoanOutstanding && linkedLoanRow != null) {
+            final Object maturedOnObj = linkedLoanRow.get("expectedMaturedOnDate");
+            if (maturedOnObj instanceof java.sql.Date maturedOnDate) {
+                final boolean matured = !maturedOnDate.toLocalDate()
+                        .isAfter(LocalDate.now(DateUtils.getDateTimeZoneOfTenant()));
+                tenureOk = matured;
+                tenureDetail = "Linked loan term ends " + maturedOnDate.toLocalDate() + (matured ? " — completed" : " — not yet completed");
+            } else {
+                tenureOk = false;
+                tenureDetail = "Linked loan is active with no expected maturity date on record";
+            }
+        }
+        checks.add(checkResult("Tenure Check — linked loan term completed", tenureOk, tenureDetail));
+
+        if (clientId != null) {
+            final Long guarantorActiveLoans = jdbcTemplate.queryForObject("""
+                    SELECT COUNT(*) FROM m_guarantor g JOIN m_loan l ON l.id = g.loan_id
+                    WHERE g.entity_id = ? AND g.type_enum = 1 AND g.is_active = true
+                      AND l.loan_status_id IN (300, 303, 304, 700)
+                    """, Long.class, clientId);
+            checks.add(checkResult("Guarantor Check — not guaranteeing any active loan",
+                    guarantorActiveLoans == null || guarantorActiveLoans == 0,
+                    guarantorActiveLoans != null && guarantorActiveLoans > 0 ? "Guarantor on " + guarantorActiveLoans + " active loan(s)"
+                            : "None"));
+        }
+
+        final Object settlementPaymentTypeIdObj = record.get("settlement_payment_type_id");
+        final Long settlementPaymentTypeId = settlementPaymentTypeIdObj instanceof Number
+                ? ((Number) settlementPaymentTypeIdObj).longValue()
+                : null;
+        boolean paymentTypeNonCash = false;
+        String paymentTypeDetail = "Missing";
+        if (settlementPaymentTypeId != null) {
+            final Map<String, Object> pt = jdbcTemplate
+                    .queryForList("SELECT value, is_cash_payment FROM m_payment_type WHERE id = ?", settlementPaymentTypeId).stream()
+                    .findFirst().orElse(null);
+            if (pt != null) {
+                paymentTypeNonCash = !Boolean.TRUE.equals(pt.get("is_cash_payment"));
+                paymentTypeDetail = pt.get("value") + (paymentTypeNonCash ? "" : " (cash — not allowed)");
+            }
+        }
+        checks.add(checkResult("Settlement Payment Type is valid (non-cash)", paymentTypeNonCash, paymentTypeDetail));
+
+        boolean glMappingOk = false;
+        String glMappingDetail = "Linked savings account or settlement payment type missing — cannot check";
+        if (savingsProductId != null && settlementPaymentTypeId != null) {
+            final Map<String, Object> mapping = jdbcTemplate.queryForList("""
+                    SELECT gl.name AS glName FROM acc_product_mapping apm
+                    JOIN acc_gl_account gl ON gl.id = apm.gl_account_id
+                    WHERE apm.product_type = 2 AND apm.product_id = ? AND apm.payment_type = ? AND apm.financial_account_type = 1
+                    """, savingsProductId, settlementPaymentTypeId).stream().findFirst().orElse(null);
+            glMappingOk = mapping != null;
+            glMappingDetail = mapping != null ? "Fund source mapped to: " + mapping.get("glName")
+                    : "No override configured — settlement would silently post to the default Cash at Vault account instead of Share Sundry";
+        }
+        checks.add(checkResult("GL Fund Source mapping configured for this Payment Type", glMappingOk, glMappingDetail));
+
+        if (clientId != null) {
+            final Map<String, Object> kycRow = jdbcTemplate.queryForList("""
+                    SELECT kyc_status AS kycStatus, risk_category AS riskCategory FROM m_client_kyc
+                    WHERE client_id = ? ORDER BY id DESC LIMIT 1
+                    """, clientId).stream().findFirst().orElse(null);
+
+            final Integer kycStatus = kycRow != null && kycRow.get("kycStatus") != null ? ((Number) kycRow.get("kycStatus")).intValue() : null;
+            checks.add(checkResult("Client KYC is Verified", kycStatus != null && kycStatus == 300,
+                    kycStatus == null ? "No KYC record found" : kycStatusLabel(kycStatus)));
+
+            final Integer riskCategory = kycRow != null && kycRow.get("riskCategory") != null
+                    ? ((Number) kycRow.get("riskCategory")).intValue()
+                    : null;
+            checks.add(checkResult("Client Risk Category is not High", riskCategory == null || riskCategory != 3,
+                    riskCategory == null ? "Not classified" : riskCategoryLabel(riskCategory)));
+
+            final Long openAlerts = jdbcTemplate.queryForObject(
+                    "SELECT COUNT(*) FROM m_aml_alert WHERE client_id = ? AND status IN ('RAISED','ESCALATED')", Long.class, clientId);
+            checks.add(checkResult("No open AML alerts for this client", openAlerts == null || openAlerts == 0,
+                    openAlerts != null && openAlerts > 0 ? openAlerts + " open alert(s)" : "None"));
+        }
+
+        final Long makerId = ((Number) record.get("clerk_id")).longValue();
+        final boolean makerCheckerOk = !makerId.equals(currentUser.getId());
+        checks.add(checkResult("Maker and Checker are different users", makerCheckerOk,
+                makerCheckerOk ? "Confirmed different users" : "You submitted this request — another manager must approve it"));
+
+        final boolean allPassed = checks.stream().allMatch(c -> Boolean.TRUE.equals(c.get("pass")));
+        final JsonObject res = new JsonObject();
+        res.addProperty("allPassed", allPassed);
+        res.add("checks", gson.toJsonTree(checks));
+        return gson.toJson(res);
+    }
+
+    private Map<String, Object> checkResult(final String label, final boolean pass, final String detail) {
+        final Map<String, Object> result = new java.util.LinkedHashMap<>();
+        result.put("label", label);
+        result.put("pass", pass);
+        result.put("detail", detail);
+        return result;
+    }
+
+    private boolean isLoanStatusOutstanding(final int loanStatusId) {
+        return loanStatusId == 300 || loanStatusId == 303 || loanStatusId == 304 || loanStatusId == 700;
+    }
+
+    private String loanStatusLabel(final int code) {
+        return switch (code) {
+            case 100 -> "Submitted and Pending Approval";
+            case 200 -> "Approved";
+            case 300 -> "Active";
+            case 303 -> "Transfer in Progress";
+            case 304 -> "Transfer on Hold";
+            case 400 -> "Withdrawn by Client";
+            case 500 -> "Rejected";
+            case 600 -> "Closed (Obligations Met)";
+            case 601 -> "Closed (Written Off)";
+            case 602 -> "Closed (Rescheduled)";
+            case 700 -> "Overpaid";
+            default -> "Unknown (" + code + ")";
+        };
+    }
+
+    private String shareStatusLabel(final int code) {
+        return switch (code) {
+            case 100 -> "Submitted and Pending Approval";
+            case 200 -> "Approved";
+            case 300 -> "Active";
+            case 500 -> "Rejected";
+            case 600 -> "Closed";
+            default -> "Unknown (" + code + ")";
+        };
+    }
+
+    private String savingsStatusLabel(final int code) {
+        return switch (code) {
+            case 100 -> "Submitted and Pending Approval";
+            case 200 -> "Approved";
+            case 300 -> "Active";
+            case 303 -> "Transfer in Progress";
+            case 304 -> "Transfer on Hold";
+            case 400 -> "Withdrawn by Applicant";
+            case 500 -> "Rejected";
+            case 600 -> "Closed";
+            case 700 -> "Pre-mature Closure";
+            case 800 -> "Matured";
+            case 900 -> "Terminated";
+            default -> "Unknown (" + code + ")";
+        };
+    }
+
+    private String kycStatusLabel(final int code) {
+        return switch (code) {
+            case 100 -> "Pending";
+            case 200 -> "In Progress";
+            case 300 -> "Verified";
+            case 400 -> "Rejected";
+            case 500 -> "Expired";
+            default -> "Unknown (" + code + ")";
+        };
+    }
+
+    private String riskCategoryLabel(final int code) {
+        return switch (code) {
+            case 1 -> "Low";
+            case 2 -> "Medium";
+            case 3 -> "High";
+            default -> "Unknown (" + code + ")";
+        };
+    }
+
+    // ── POST /v1/clerk/share-withdrawal-requests/{id}/approve ── Manager approves ──
+
+    @POST
+    @Path("/{id}/approve")
+    @Consumes(MediaType.APPLICATION_JSON)
+    @Produces(MediaType.APPLICATION_JSON)
+    @Transactional
+    public String approve(@PathParam("id") final Long id, final String body) {
+        final AppUser currentUser = context.authenticatedUser();
+        validateCheckerRole(currentUser);
+        final Map<?, ?> record = loadRecord(id);
+
+        if (!"PENDING".equals(record.get("status"))) {
+            throw apiError(409, "Only PENDING requests can be approved. Current status: " + record.get("status"));
+        }
+        final Long makerId = ((Number) record.get("clerk_id")).longValue();
+        if (makerId.equals(currentUser.getId())) {
+            throw apiError(403,
+                    "Maker-checker: you cannot approve a share withdrawal request you submitted yourself. Ask another manager to review it.");
+        }
+
+        final Long shareAccountId = ((Number) record.get("share_account_id")).longValue();
+        final Long requestedShares = ((Number) record.get("requested_shares")).longValue();
+        final Object requestedDateObj = record.get("requested_date");
+        final Object meetingDateObj = record.get("meeting_date");
+        final String resolutionNumber = (String) record.get("resolution_number");
+
+        final JsonObject payload = new JsonObject();
+        payload.addProperty("locale", "en");
+        payload.addProperty("dateFormat", "dd MMMM yyyy");
+        payload.addProperty("requestedDate", formatForFineract(requestedDateObj.toString()));
+        payload.addProperty("requestedShares", requestedShares);
+        payload.addProperty("resolutionNumber", resolutionNumber);
+        payload.addProperty("meetingDate", formatForFineract(meetingDateObj.toString()));
+
+        final CommandWrapper commandRequest = new CommandWrapperBuilder().createAccountCommand("share", shareAccountId, "redeemshares")
+                .withJson(payload.toString()).build();
+        final CommandProcessingResult result = commandsSourceWritePlatformService.logCommandSource(commandRequest);
+        // redeemShares() puts the newly-created share transaction's id under "requestedShares" in
+        // the changes map — NOT in getResourceId(), which for this command is the share ACCOUNT id
+        // instead. Reading getResourceId() here would silently look up the wrong row downstream.
+        final Object shareTxnIdRaw = result.getChanges() != null ? result.getChanges().get("requestedShares") : null;
+        final Long shareTransactionId = shareTxnIdRaw instanceof Number ? ((Number) shareTxnIdRaw).longValue() : null;
+        final String shareTxnId = shareTransactionId != null ? shareTransactionId.toString() : null;
+
+        // Settlement: within this SAME approval transaction, immediately credit the redemption value
+        // to the member's linked savings account. Two Fineract journal entries get posted — native
+        // redeem's Dr Share Equity / Cr Shares Reference, then this deposit's Dr Shares Reference /
+        // Cr Savings Control — but the Shares Reference leg nets to zero instantly, so the combined
+        // financial result is exactly Dr Share Equity / Cr Savings Control, same as one direct entry.
+        final Object storedSettlementPaymentTypeId = record.get("settlement_payment_type_id");
+        final Long settlementPaymentTypeId = storedSettlementPaymentTypeId instanceof Number
+                ? ((Number) storedSettlementPaymentTypeId).longValue()
+                : null;
+        final Settlement settlement = creditLinkedSavingsAccount(shareAccountId, shareTransactionId, requestedDateObj.toString(),
+                resolutionNumber, settlementPaymentTypeId);
+
+        final String settlementNote = settlement != null
+                ? "Settled " + settlement.amount() + " to linked savings account (txn #" + settlement.savingsTransactionId() + ")"
+                : "No linked savings account on this share account — settlement must be completed manually.";
+        final String updatedLog = buildActivityLog((String) record.get("activity_log"), "APPROVED", currentUser.getUsername(),
+                settlementNote);
+
+        final int approvedRows = jdbcTemplate.update("""
+                UPDATE m_clerk_share_withdrawal_request SET
+                  status = 'APPROVED', manager_id = ?, manager_name = ?, manager_username = ?,
+                  share_transaction_id = ?, activity_log = ?, actioned_at = ?,
+                  settlement_amount = ?, settlement_savings_transaction_id = ?
+                WHERE id = ? AND status = 'PENDING'
+                """, currentUser.getId(), currentUser.getDisplayName(), currentUser.getUsername(), shareTxnId, updatedLog,
+                Timestamp.from(Instant.now()), settlement != null ? settlement.amount() : null,
+                settlement != null ? settlement.savingsTransactionId() : null, id);
+        if (approvedRows == 0) {
+            throw apiError(409, "This share withdrawal request was already actioned by another manager.");
+        }
+
+        // If this redemption brought the account's holding to zero, close the share account right
+        // here in the SAME approval action — no separate "Share Closure Request" maker-checker step.
+        // Safe to do inline (unlike a raw manual "Close" from the account screen) because the
+        // redemption amount itself already went through this same Maker-Checker review; there are no
+        // shares left for the native close command to force-redeem without oversight.
+        final boolean accountClosed = closeShareAccountIfSharesZero(shareAccountId, requestedDateObj.toString());
+
+        final JsonObject res = new JsonObject();
+        res.addProperty("resourceId", id);
+        res.addProperty("status", "APPROVED");
+        if (shareTxnId != null) {
+            res.addProperty("shareTransactionId", shareTxnId);
+        }
+        if (settlement != null) {
+            res.addProperty("settlementAmount", settlement.amount());
+            res.addProperty("settlementSavingsTransactionId", settlement.savingsTransactionId());
+        } else {
+            res.addProperty("settlementWarning", settlementNote);
+        }
+        if (accountClosed) {
+            res.addProperty("accountClosed", true);
+        }
+        return gson.toJson(res);
+    }
+
+    /**
+     * Closes the share account when this redemption has just brought its holding to zero — the
+     * account closes immediately on approval, in the same step as the withdrawal itself, rather than
+     * needing a separate closure request to be submitted and approved afterwards.
+     */
+    private boolean closeShareAccountIfSharesZero(final Long shareAccountId, final String requestedDateStr) {
+        final Long remainingShares = jdbcTemplate.queryForObject("SELECT total_approved_shares FROM m_share_account WHERE id = ?",
+                Long.class, shareAccountId);
+        if (remainingShares == null || remainingShares != 0) {
+            return false;
+        }
+
+        final JsonObject closePayload = new JsonObject();
+        closePayload.addProperty("locale", "en");
+        closePayload.addProperty("dateFormat", "dd MMMM yyyy");
+        closePayload.addProperty("closedDate", formatForFineract(requestedDateStr));
+        closePayload.addProperty("note", "Closed automatically — all shares withdrawn on approval of this Share Withdrawal Request.");
+        final CommandWrapper closeCommand = new CommandWrapperBuilder().createAccountCommand("share", shareAccountId, "close")
+                .withJson(closePayload.toString()).build();
+        commandsSourceWritePlatformService.logCommandSource(closeCommand);
+        return true;
+    }
+
+    private record Settlement(BigDecimal amount, Long savingsTransactionId) {}
+
+    /**
+     * Credits the redemption value to the share account's linked savings account, if one exists.
+     * Reads the amount straight off the just-created redeem transaction row rather than re-deriving
+     * the unit price ourselves — the transaction was already priced by Fineract's own
+     * {@code ShareProduct#deriveMarketPrice(requestedDate)} (the requested date, not necessarily
+     * today) and already nets out any redemption charge. Uses Fineract's own native savings deposit
+     * command so the transaction is fully audited and posts its own GL entry the normal way — the
+     * debit side lands on whichever GL account is mapped to the settlement payment type the clerk
+     * chose at submit time (validated to be non-cash and persisted on the request row) — matching the
+     * Share Product's own "Shares Reference" mapping (Share Sundry) — so the two entries net to zero
+     * on that bridge account. Falls back to the legacy hardcoded
+     * {@link #SHARE_REDEMPTION_PAYMENT_TYPE_CODE} lookup only for requests submitted before this
+     * column existed.
+     */
+    private Settlement creditLinkedSavingsAccount(final Long shareAccountId, final Long shareTransactionId, final String requestedDateStr,
+            final String resolutionNumber, final Long settlementPaymentTypeId) {
+        if (shareTransactionId == null) {
+            return null;
+        }
+        final Map<String, Object> row = jdbcTemplate.queryForList("""
+                SELECT sa.savings_account_id AS savingsAccountId, sat.amount AS settlementAmount
+                FROM m_share_account_transactions sat JOIN m_share_account sa ON sa.id = sat.account_id
+                WHERE sat.id = ?
+                """, shareTransactionId).stream().findFirst().orElse(null);
+        if (row == null) {
+            return null;
+        }
+        final Long savingsAccountId = row.get("savingsAccountId") == null ? null : ((Number) row.get("savingsAccountId")).longValue();
+        if (savingsAccountId == null) {
+            return null;
+        }
+
+        final BigDecimal settlementAmount = (BigDecimal) row.get("settlementAmount");
+
+        final Long paymentTypeId = settlementPaymentTypeId != null ? settlementPaymentTypeId
+                : jdbcTemplate.queryForList("SELECT id FROM m_payment_type WHERE code_name = ?", Long.class,
+                        SHARE_REDEMPTION_PAYMENT_TYPE_CODE).stream().findFirst().orElse(null);
+
+        final JsonObject payload = new JsonObject();
+        payload.addProperty("locale", "en");
+        payload.addProperty("dateFormat", "dd MMMM yyyy");
+        payload.addProperty("transactionDate", formatForFineract(requestedDateStr));
+        payload.addProperty("transactionAmount", settlementAmount);
+        if (paymentTypeId != null) {
+            payload.addProperty("paymentTypeId", paymentTypeId);
+        }
+        payload.addProperty("note", "Share redemption settlement — Resolution No. " + resolutionNumber);
+
+        final CommandWrapper commandRequest = new CommandWrapperBuilder().savingsAccountDeposit(savingsAccountId)
+                .withJson(payload.toString()).build();
+        final CommandProcessingResult result = commandsSourceWritePlatformService.logCommandSource(commandRequest);
+        return new Settlement(settlementAmount, result.getResourceId());
+    }
+
+    // ── POST /v1/clerk/share-withdrawal-requests/{id}/reject ── Manager rejects ─
+
+    @POST
+    @Path("/{id}/reject")
+    @Consumes(MediaType.APPLICATION_JSON)
+    @Produces(MediaType.APPLICATION_JSON)
+    @Transactional
+    public String reject(@PathParam("id") final Long id, final String body) {
+        final AppUser currentUser = context.authenticatedUser();
+        validateCheckerRole(currentUser);
+        final Map<?, ?> record = loadRecord(id);
+
+        if (!"PENDING".equals(record.get("status"))) {
+            throw apiError(409, "Only PENDING requests can be rejected. Current status: " + record.get("status"));
+        }
+
+        final JsonElement root = fromJsonHelper.parse(body != null && !body.isBlank() ? body : "{}");
+        final String reason = fromJsonHelper.extractStringNamed("reason", root);
+        if (reason == null || reason.isBlank()) {
+            throw apiError(400, "Rejection reason is required");
+        }
+
+        final String updatedLog = buildActivityLog((String) record.get("activity_log"), "REJECTED", currentUser.getUsername(), reason);
+
+        final int rejectedRows = jdbcTemplate.update("""
+                UPDATE m_clerk_share_withdrawal_request SET
+                  status = 'REJECTED', manager_id = ?, manager_name = ?, manager_username = ?,
+                  rejection_reason = ?, activity_log = ?, actioned_at = ?
+                WHERE id = ? AND status = 'PENDING'
+                """, currentUser.getId(), currentUser.getDisplayName(), currentUser.getUsername(), reason, updatedLog,
+                Timestamp.from(Instant.now()), id);
+        if (rejectedRows == 0) {
+            throw apiError(409, "This share withdrawal request was already actioned by another manager.");
+        }
+
+        return gson.toJson(Map.of("resourceId", id, "status", "REJECTED"));
+    }
+
+    private void validateCheckerRole(final AppUser user) {
+        if (user.hasAnyPermission("ALL_FUNCTIONS")) {
+            return;
+        }
+        final boolean isChecker = user.getRoles().stream().map(r -> r.getName() == null ? "" : r.getName().toLowerCase().trim())
+                .anyMatch(n -> n.contains("manager") || n.contains("head cashier"));
+        if (!isChecker) {
+            throw apiError(403, "Only a Bank Manager (or Head Cashier) can approve or reject share withdrawal requests.");
+        }
+    }
+
+    private Map<?, ?> loadRecord(final Long id) {
+        final List<Map<String, Object>> rows = jdbcTemplate
+                .queryForList("SELECT " + String.join(", ", LIST_COLUMNS) + " FROM m_clerk_share_withdrawal_request WHERE id = ?", id);
+        if (rows.isEmpty()) {
+            throw new NotFoundException("Share withdrawal request not found: " + id);
+        }
+        return rows.get(0);
+    }
+
+    private String formatForFineract(final String isoOrTimestamp) {
+        try {
+            final String isoDatePart = isoOrTimestamp.length() >= 10 ? isoOrTimestamp.substring(0, 10) : isoOrTimestamp;
+            final LocalDate ld = LocalDate.parse(isoDatePart, DateTimeFormatter.ISO_LOCAL_DATE);
+            return ld.format(DateTimeFormatter.ofPattern("dd MMMM yyyy"));
+        } catch (Exception e) {
+            return LocalDate.now(DateUtils.getDateTimeZoneOfTenant()).format(DateTimeFormatter.ofPattern("dd MMMM yyyy"));
+        }
+    }
+
+    private String buildActivityLog(final String existingJson, final String action, final String username, final String note) {
+        JsonArray log = new JsonArray();
+        if (existingJson != null && !existingJson.isBlank()) {
+            try {
+                log = fromJsonHelper.parse(existingJson).getAsJsonArray();
+            } catch (Exception e) {
+                log = new JsonArray();
+            }
+        }
+        final JsonObject entry = new JsonObject();
+        entry.addProperty("timestamp", Instant.now().toString());
+        entry.addProperty("action", action);
+        entry.addProperty("user", username);
+        if (note != null && !note.isBlank()) {
+            entry.addProperty("note", note);
+        }
+        log.add(entry);
+        return gson.toJson(log);
+    }
+
+    private WebApplicationException apiError(final int httpStatus, final String message) {
+        final JsonObject body = new JsonObject();
+        body.addProperty("message", message);
+        body.addProperty("defaultUserMessage", message);
+        body.addProperty("httpStatus", httpStatus);
+        final JsonArray errors = new JsonArray();
+        final JsonObject err = new JsonObject();
+        err.addProperty("defaultUserMessage", message);
+        errors.add(err);
+        body.add("errors", errors);
+        return new WebApplicationException(Response.status(httpStatus).entity(gson.toJson(body)).type(MediaType.APPLICATION_JSON).build());
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/api/ClientKycContactLogApiResource.java

@@ -0,0 +1,111 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.api;
+
+import com.google.gson.JsonElement;
+import com.google.gson.JsonObject;
+import com.google.gson.JsonParser;
+import io.swagger.v3.oas.annotations.Operation;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import jakarta.ws.rs.Consumes;
+import jakarta.ws.rs.GET;
+import jakarta.ws.rs.POST;
+import jakarta.ws.rs.Path;
+import jakarta.ws.rs.PathParam;
+import jakarta.ws.rs.Produces;
+import jakarta.ws.rs.core.MediaType;
+import java.util.List;
+import lombok.RequiredArgsConstructor;
+import org.apache.fineract.infrastructure.core.serialization.DefaultToApiJsonSerializer;
+import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
+import org.apache.fineract.portfolio.client.data.KycContactLogData;
+import org.apache.fineract.portfolio.client.service.KycContactLogService;
+import org.springframework.stereotype.Component;
+
+/**
+ * Customer-outreach log for KYC exceptions.
+ *
+ * <pre>
+ *   POST /v1/kyc/exceptions/{clientId}/contact-log   body: {"channel":"SMS","notes":"...","officerName":"..."}
+ *   GET  /v1/kyc/exceptions/{clientId}/contact-log
+ * </pre>
+ *
+ * <p>POST both records the attempt and — for SMS / Email / WhatsApp — sends the notice to the
+ * customer. The response carries {@code deliveryStatus} and {@code deliveryMessage} so the caller
+ * can distinguish a delivered notice from a merely-recorded one; a send failure is reported in the
+ * body with HTTP 200, not as an error, because the log row was still written.
+ *
+ * <p>No PUT or DELETE: the log is append-only evidence.
+ *
+ * <p>Authorisation reuses the client UPDATE permission — contacting a customer about their KYC is a
+ * maintenance action on that customer's record, and every KYC officer who can resolve an exception
+ * already holds it.
+ */
+@Path("/v1/kyc/exceptions/{clientId}/contact-log")
+@Component
+@Tag(name = "Client KYC Exceptions", description = "Record and send customer outreach for KYC exceptions.")
+@RequiredArgsConstructor
+public class ClientKycContactLogApiResource {
+
+    private final PlatformSecurityContext context;
+    private final KycContactLogService kycContactLogService;
+    private final DefaultToApiJsonSerializer<KycContactLogData> toApiJsonSerializer;
+
+    @POST
+    @Consumes(MediaType.APPLICATION_JSON)
+    @Produces(MediaType.APPLICATION_JSON)
+    @Operation(summary = "Log a customer contact attempt for a KYC exception",
+            description = "Records the attempt. For channel SMS, EMAIL or WHATSAPP the notice is also transmitted to the "
+                    + "customer using the destination held on their client record. Returns the persisted log including "
+                    + "its delivery outcome.")
+    public String logContact(@PathParam("clientId") final Long clientId, final String apiRequestBodyAsJson) {
+        this.context.authenticatedUser().validateHasUpdatePermission(ClientApiConstants.CLIENT_RESOURCE_NAME);
+
+        final JsonObject payload = parse(apiRequestBodyAsJson);
+        final KycContactLogData result = this.kycContactLogService.logContact(clientId, stringOrNull(payload, "channel"),
+                stringOrNull(payload, "notes"), stringOrNull(payload, "officerName"));
+
+        return this.toApiJsonSerializer.serialize(result);
+    }
+
+    @GET
+    @Consumes(MediaType.APPLICATION_JSON)
+    @Produces(MediaType.APPLICATION_JSON)
+    @Operation(summary = "Retrieve the customer-contact history for a KYC exception",
+            description = "All logged outreach for this customer, oldest first.")
+    public String retrieveContactLog(@PathParam("clientId") final Long clientId) {
+        this.context.authenticatedUser().validateHasReadPermission(ClientApiConstants.CLIENT_RESOURCE_NAME);
+
+        final List<KycContactLogData> logs = this.kycContactLogService.retrieveForClient(clientId);
+        return this.toApiJsonSerializer.serialize(logs);
+    }
+
+    private JsonObject parse(final String json) {
+        if (json == null || json.isBlank()) {
+            return new JsonObject();
+        }
+        final JsonElement parsed = JsonParser.parseString(json);
+        return parsed.isJsonObject() ? parsed.getAsJsonObject() : new JsonObject();
+    }
+
+    private String stringOrNull(final JsonObject payload, final String member) {
+        final JsonElement element = payload.get(member);
+        return element == null || element.isJsonNull() ? null : element.getAsString();
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/api/ClientKycExceptionsApiResource.java

@@ -0,0 +1,73 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.api;
+
+import io.swagger.v3.oas.annotations.Operation;
+import io.swagger.v3.oas.annotations.tags.Tag;
+import jakarta.ws.rs.Consumes;
+import jakarta.ws.rs.GET;
+import jakarta.ws.rs.Path;
+import jakarta.ws.rs.Produces;
+import jakarta.ws.rs.core.MediaType;
+import java.util.List;
+import lombok.RequiredArgsConstructor;
+import org.apache.fineract.infrastructure.core.serialization.DefaultToApiJsonSerializer;
+import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
+import org.apache.fineract.portfolio.client.data.ClientKycData;
+import org.apache.fineract.portfolio.client.service.ClientKycReadPlatformService;
+import org.springframework.stereotype.Component;
+
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+
+import jakarta.ws.rs.QueryParam;
+
+@Path("/v1/kyc/exceptions")
+@Component
+@Tag(name = "Client KYC Exceptions", description = "Retrieve active client KYC exceptions.")
+@RequiredArgsConstructor
+public class ClientKycExceptionsApiResource {
+
+    private static final Logger LOG = LoggerFactory.getLogger(ClientKycExceptionsApiResource.class);
+
+    private final PlatformSecurityContext context;
+    private final ClientKycReadPlatformService readPlatformService;
+    private final DefaultToApiJsonSerializer<ClientKycData> toApiJsonSerializer;
+
+    @GET
+    @Consumes({ MediaType.APPLICATION_JSON })
+    @Produces({ MediaType.APPLICATION_JSON })
+    @Operation(summary = "Retrieve client KYC exceptions", description = "Returns the list of all clients with active or resolved KYC exceptions.")
+    public String retrieveActiveExceptions(@QueryParam("resolved") final Boolean resolved) {
+        this.context.authenticatedUser();
+        final List<ClientKycData> exceptions;
+        if (Boolean.TRUE.equals(resolved)) {
+            exceptions = this.readPlatformService.retrieveResolvedKycExceptions();
+            LOG.info("retrieveActiveExceptions: fetched {} resolved exception(s) from database", exceptions.size());
+        } else {
+            exceptions = this.readPlatformService.retrieveActiveKycExceptions();
+            LOG.info("retrieveActiveExceptions: fetched {} active exception(s) from database", exceptions.size());
+        }
+        for (ClientKycData k : exceptions) {
+            LOG.info("  -> Exception: id={}, clientId={}, clientName='{}', isException={}, exceptionResolved={}",
+                    k.getId(), k.getClientId(), k.getClientDisplayName(), k.getIsException(), k.getExceptionResolved());
+        }
+        return this.toApiJsonSerializer.serialize(exceptions);
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/api/KycRiskRulesApiResource.java

@@ -22,6 +22,7 @@ import io.swagger.v3.oas.annotations.Operation;
 import io.swagger.v3.oas.annotations.tags.Tag;
 import jakarta.ws.rs.Consumes;
 import jakarta.ws.rs.GET;
+import jakarta.ws.rs.POST;
 import jakarta.ws.rs.Path;
 import jakarta.ws.rs.Produces;
 import jakarta.ws.rs.core.MediaType;
@@ -30,7 +31,9 @@ import lombok.RequiredArgsConstructor;
 import org.apache.fineract.infrastructure.core.serialization.DefaultToApiJsonSerializer;
 import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
 import org.apache.fineract.portfolio.client.data.KycRiskRuleData;
+import org.apache.fineract.portfolio.client.data.KycRiskRuleRequest;
 import org.apache.fineract.portfolio.client.service.KycRiskRulesReadPlatformService;
+import org.apache.fineract.portfolio.client.service.KycRiskRulesWritePlatformService;
 import org.springframework.stereotype.Component;
 
 @Path("/v1/kyc/risk-rules")
@@ -41,6 +44,7 @@ public class KycRiskRulesApiResource {
 
     private final PlatformSecurityContext context;
     private final KycRiskRulesReadPlatformService readPlatformService;
+    private final KycRiskRulesWritePlatformService writePlatformService;
     private final DefaultToApiJsonSerializer<KycRiskRuleData> toApiJsonSerializer;
 
     @GET
@@ -52,4 +56,17 @@ public class KycRiskRulesApiResource {
         final List<KycRiskRuleData> rules = this.readPlatformService.retrieveAllRules();
         return this.toApiJsonSerializer.serialize(rules);
     }
+
+    @POST
+    @Consumes({ MediaType.APPLICATION_JSON })
+    @Produces({ MediaType.APPLICATION_JSON })
+    @Operation(summary = "Add a KYC/AML risk rule",
+            description = "Appends a rule to the catalog. Supplying any transaction band or observation window also "
+                    + "creates the matching live-transaction rule, linked back to the new catalog entry. Returns the "
+                    + "persisted rule in the same shape as the catalog GET.")
+    public String createRiskRule(final KycRiskRuleRequest request) {
+        this.context.authenticatedUser().validateHasUpdatePermission(ClientApiConstants.CLIENT_RESOURCE_NAME);
+        final KycRiskRuleData rule = this.writePlatformService.createRule(request);
+        return this.toApiJsonSerializer.serialize(rule);
+    }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/command/ClientKycCommand.java

@@ -41,6 +41,9 @@ public class ClientKycCommand {
     private final Boolean verifyPan;
     private final Boolean verifyAadhaar;
     private final Boolean verifyGstin;
+    private final Boolean isException;
+    private final String exceptionReason;
+    private final Boolean exceptionResolved;
 
     // ── Aadhaar OTP flow ──────────────────────────────────────────────────────
     /** Full Aadhaar – used ONLY for OTP generation; never stored. */
@@ -54,7 +57,8 @@ public class ClientKycCommand {
             final String aadhaarNumberMasked, final String gstinNumber, final String remarks,
             final String ckycNumber, final Boolean verifyPan, final Boolean verifyAadhaar,
             final Boolean verifyGstin, final String aadhaarNumber, final String aadhaarRefNumber,
-            final String aadhaarOtp) {
+            final String aadhaarOtp, final Boolean isException, final String exceptionReason,
+            final Boolean exceptionResolved) {
         this.kycType = kycType;
         this.riskCategory = riskCategory;
         this.panNumber = panNumber;
@@ -68,6 +72,9 @@ public class ClientKycCommand {
         this.aadhaarNumber = aadhaarNumber;
         this.aadhaarRefNumber = aadhaarRefNumber;
         this.aadhaarOtp = aadhaarOtp;
+        this.isException = isException;
+        this.exceptionReason = exceptionReason;
+        this.exceptionResolved = exceptionResolved;
     }
 
     public void validateForInitiate() {
@@ -111,8 +118,9 @@ public class ClientKycCommand {
         }
 
         // At least one ID document must be provided — except for minors, who prove identity via
-        // the Birth Certificate / School ID document-type picker instead.
-        if (!skipIdentityDocumentCheck) {
+        // the Birth Certificate / School ID document-type picker instead, or if the client is marked as a KYC exception.
+        final boolean isKycException = isException != null && isException;
+        if (!skipIdentityDocumentCheck && !isKycException) {
             final boolean hasPan = panNumber != null && !panNumber.isBlank();
             final boolean hasAadhaar = aadhaarNumberMasked != null && !aadhaarNumberMasked.isBlank();
             final boolean hasGstin = gstinNumber != null && !gstinNumber.isBlank();
@@ -250,4 +258,16 @@ public class ClientKycCommand {
     public String getAadhaarRefNumber() { return aadhaarRefNumber; }
     /** OTP entered by the client. */
     public String getAadhaarOtp() { return aadhaarOtp; }
+
+    public Boolean getIsException() {
+        return isException;
+    }
+
+    public String getExceptionReason() {
+        return exceptionReason;
+    }
+
+    public Boolean getExceptionResolved() {
+        return exceptionResolved;
+    }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/data/ClientKycApiConstants.java

@@ -39,6 +39,9 @@ public final class ClientKycApiConstants {
     public static final String verifyPanParam = "verifyPan";
     public static final String verifyAadhaarParam = "verifyAadhaar";
     public static final String verifyGstinParam = "verifyGstin";
+    public static final String panVerifiedParam = "panVerified";
+    public static final String aadhaarVerifiedParam = "aadhaarVerified";
+    public static final String gstinVerifiedParam = "gstinVerified";
 
     // ── Aadhaar OTP flow parameters ───────────────────────────────────────────
     /** Full 12-digit Aadhaar – used ONLY for OTP generation; never stored per UIDAI directive. */
@@ -50,6 +53,22 @@ public final class ClientKycApiConstants {
 
     // ── Extended KYC fields ──────────────────────────────────────────────────
     public static final String panAadhaarSeedingStatusParam = "panAadhaarSeedingStatus";
+
+    // ── PAN declaration (accepted when the PAN check cannot pass) ─────────────
+    public static final String panDeclarationTakenParam = "panDeclarationTaken";
+    public static final String panDeclarationMismatchFieldsParam = "panDeclarationMismatchFields";
+    public static final String panDeclarationNameOnPanParam = "panDeclarationNameOnPan";
+    public static final String panDeclarationDobOnPanParam = "panDeclarationDobOnPan";
+    public static final String panDeclarationRemarksParam = "panDeclarationRemarks";
+    public static final String panDeclarationTakenOnParam = "panDeclarationTakenOn";
+
+    // ── Aadhaar enrolment receipt (accepted when Aadhaar is not yet issued) ───
+    public static final String aadhaarReceiptTakenParam = "aadhaarReceiptTaken";
+    public static final String aadhaarEnrolmentIdParam = "aadhaarEnrolmentId";
+    public static final String aadhaarEnrolmentDateParam = "aadhaarEnrolmentDate";
+    public static final String aadhaarReceiptRemarksParam = "aadhaarReceiptRemarks";
+    public static final String aadhaarReceiptTakenOnParam = "aadhaarReceiptTakenOn";
+
     public static final String enterprisePanParam = "enterprisePan";
     public static final String cinNumberParam = "cinNumber";
     public static final String dinNumberParam = "dinNumber";
@@ -69,11 +88,19 @@ public final class ClientKycApiConstants {
     public static final String accountStatusParam = "accountStatus";
     public static final String freezeReasonParam = "freezeReason";
     public static final String freezeAuthorityParam = "freezeAuthority";
+    public static final String freezeDateParam = "freezeDate";
+    public static final String freezeAmountParam = "freezeAmount";
+    public static final String unfreezeDateParam = "unfreezeDate";
+    public static final String noDebitDateParam = "noDebitDate";
     public static final String form60TypeParam = "form60Type";
     public static final String form60DateParam = "form60Date";
     public static final String form15ApplicableParam = "form15Applicable";
     public static final String form15TypeParam = "form15Type";
     public static final String form15FYParam = "form15FY";
+    public static final String isExceptionParam = "isException";
+    public static final String exceptionReasonParam = "exceptionReason";
+    public static final String exceptionResolvedParam = "exceptionResolved";
+    public static final String exceptionResolvedOnParam = "exceptionResolvedOn";
 
     // ── Supported parameters for initiate/update ──────────────────────────────
     public static final Set<String> INITIATE_REQUEST_PARAMS = new HashSet<>(Arrays.asList(
@@ -83,16 +110,30 @@ public final class ClientKycApiConstants {
             kycDocumentNameParam, kycDocumentNumberParam, kycDocIssueDateParam, kycDocExpiryDateParam,
             amlCheckStatusParam, bannedEntityMatchParam, willfulDefaulterParam, ecgcSalFlagParam,
             dormantFlagParam, accountStatusParam, freezeReasonParam, freezeAuthorityParam,
-            form60TypeParam, form60DateParam, form15ApplicableParam, form15TypeParam, form15FYParam));
+            freezeDateParam, freezeAmountParam, unfreezeDateParam, noDebitDateParam,
+            form60TypeParam, form60DateParam, form15ApplicableParam, form15TypeParam, form15FYParam,
+            isExceptionParam, exceptionReasonParam, exceptionResolvedParam, exceptionResolvedOnParam,
+            panVerifiedParam, aadhaarVerifiedParam, gstinVerifiedParam,
+            panDeclarationTakenParam, panDeclarationMismatchFieldsParam, panDeclarationNameOnPanParam,
+            panDeclarationDobOnPanParam, panDeclarationRemarksParam, panDeclarationTakenOnParam,
+            aadhaarReceiptTakenParam, aadhaarEnrolmentIdParam, aadhaarEnrolmentDateParam,
+            aadhaarReceiptRemarksParam, aadhaarReceiptTakenOnParam));
 
     public static final Set<String> UPDATE_REQUEST_PARAMS = new HashSet<>(Arrays.asList(
-            panNumberParam, aadhaarNumberMaskedParam, gstinNumberParam,
+            kycTypeParam, panNumberParam, aadhaarNumberMaskedParam, gstinNumberParam,
             riskCategoryParam, remarksParam, "locale", "dateFormat",
             panAadhaarSeedingStatusParam, enterprisePanParam, cinNumberParam, dinNumberParam, incorporationDateParam,
             kycDocumentNameParam, kycDocumentNumberParam, kycDocIssueDateParam, kycDocExpiryDateParam,
             amlCheckStatusParam, bannedEntityMatchParam, willfulDefaulterParam, ecgcSalFlagParam,
             dormantFlagParam, accountStatusParam, freezeReasonParam, freezeAuthorityParam,
-            form60TypeParam, form60DateParam, form15ApplicableParam, form15TypeParam, form15FYParam));
+            freezeDateParam, freezeAmountParam, unfreezeDateParam, noDebitDateParam,
+            form60TypeParam, form60DateParam, form15ApplicableParam, form15TypeParam, form15FYParam,
+            isExceptionParam, exceptionReasonParam, exceptionResolvedParam, exceptionResolvedOnParam,
+            panVerifiedParam, aadhaarVerifiedParam, gstinVerifiedParam,
+            panDeclarationTakenParam, panDeclarationMismatchFieldsParam, panDeclarationNameOnPanParam,
+            panDeclarationDobOnPanParam, panDeclarationRemarksParam, panDeclarationTakenOnParam,
+            aadhaarReceiptTakenParam, aadhaarEnrolmentIdParam, aadhaarEnrolmentDateParam,
+            aadhaarReceiptRemarksParam, aadhaarReceiptTakenOnParam));
 
     /** verify command: existing flags + Aadhaar OTP fields for the verify-otp step. */
     public static final Set<String> VERIFY_REQUEST_PARAMS = new HashSet<>(Arrays.asList(

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/data/ClientKycData.java

@@ -19,6 +19,7 @@
 package org.apache.fineract.portfolio.client.data;
 
 import java.time.LocalDate;
+import java.math.BigDecimal;
 import lombok.Builder;
 import lombok.Getter;
 
@@ -52,11 +53,29 @@ public final class ClientKycData {
     private final String panCategory;
     private final String panStatus;
 
+    // ── PAN declaration ───────────────────────────────────────────────────────
+    /** Signed customer declaration accepted in place of a passing PAN check. */
+    private final Boolean panDeclarationTaken;
+    /** "NAME", "DOB", "NAME,DOB", or "NONE" when PAN could not be checked at all. */
+    private final String panDeclarationMismatchFields;
+    private final String panDeclarationNameOnPan;
+    private final LocalDate panDeclarationDobOnPan;
+    private final String panDeclarationRemarks;
+    private final LocalDate panDeclarationTakenOn;
+
     // ── Aadhaar ───────────────────────────────────────────────────────────────
     private final String aadhaarNumberMasked;
     private final Boolean aadhaarVerified;
     private final LocalDate aadhaarVerifiedOn;
 
+    // ── Aadhaar enrolment receipt ─────────────────────────────────────────────
+    /** Enrolment slip accepted for a customer who has applied for Aadhaar but holds none yet. */
+    private final Boolean aadhaarReceiptTaken;
+    private final String aadhaarEnrolmentId;
+    private final LocalDate aadhaarEnrolmentDate;
+    private final String aadhaarReceiptRemarks;
+    private final LocalDate aadhaarReceiptTakenOn;
+
     // ── GSTIN ─────────────────────────────────────────────────────────────────
     private final String gstinNumber;
     private final Boolean gstinVerified;
@@ -65,6 +84,8 @@ public final class ClientKycData {
     // ── Enterprise / Non-Individual ──────────────────────────────────────────
     private final String enterprisePan;
     private final String cinNumber;
+    private final Boolean cinVerified;
+    private final LocalDate cinVerifiedOn;
     private final LocalDate incorporationDate;
 
     // ── KYC Document ─────────────────────────────────────────────────────────
@@ -84,6 +105,10 @@ public final class ClientKycData {
     private final String accountStatus;
     private final String freezeReason;
     private final String freezeAuthority;
+    private final LocalDate freezeDate;
+    private final BigDecimal freezeAmount;
+    private final LocalDate unfreezeDate;
+    private final LocalDate noDebitDate;
 
     // ── Form 60 / Form 15G/15H ───────────────────────────────────────────────
     private final String form60Type;
@@ -97,10 +122,29 @@ public final class ClientKycData {
     private final LocalDate ckycUploadedOn;
     private final String ckycBatchId;
 
+    // ── Exception management ──────────────────────────────────────────────────
+    private final Boolean isException;
+    private final String exceptionReason;
+    private final Boolean exceptionResolved;
+    private final LocalDate exceptionResolvedOn;
+
     // ── Lifecycle ─────────────────────────────────────────────────────────────
     private final LocalDate initiatedOn;
     private final LocalDate verifiedOn;
     private final LocalDate rejectedOn;
     private final LocalDate expiryDate;
     private final String remarks;
+
+    private final String clientAccountNo;
+    private final String clientOfficeName;
+
+    // ── Customer contact (for KYC outreach) ──────────────────────────────────
+    // Masked only. The exceptions screen shows these so the officer knows who they are reaching,
+    // but the full values never leave the server — the send path resolves them from m_client
+    // itself, so a tampered browser cannot redirect a KYC notice to another address.
+    private final String clientMobileMasked;
+    private final String clientEmailMasked;
+    /** Whether a destination exists at all, so the UI can grey out a channel that cannot be used. */
+    private final Boolean hasMobile;
+    private final Boolean hasEmail;
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/data/ClientKycRequest.java

@@ -19,6 +19,7 @@
 package org.apache.fineract.portfolio.client.data;
 
 import io.swagger.v3.oas.annotations.media.Schema;
+import java.math.BigDecimal;
 import lombok.Data;
 
 /**
@@ -51,6 +52,45 @@ public class ClientKycRequest {
     @Schema(description = "PAN-Aadhaar seeding/linking status", example = "LINKED")
     private String panAadhaarSeedingStatus;
 
+    @Schema(description = "True when a signed customer declaration has been accepted in place of a passing "
+            + "PAN check. Suppresses the automatic 'PAN Card Verification Failed' KYC exception.", example = "true")
+    private Boolean panDeclarationTaken;
+
+    @Schema(description = "Which client details differ from the PAN card: NAME, DOB, NAME,DOB, or NONE when "
+            + "PAN could not be checked at all", example = "NAME")
+    private String panDeclarationMismatchFields;
+
+    @Schema(description = "Name exactly as printed on the physical PAN card", example = "RAJESH KUMAR SHARMA")
+    private String panDeclarationNameOnPan;
+
+    @Schema(description = "Date of birth exactly as printed on the physical PAN card", example = "12 May 1988")
+    private String panDeclarationDobOnPan;
+
+    @Schema(description = "Officer's note on why the mismatch exists and what proof was sighted",
+            example = "Client's PAN carries expanded middle name; passport sighted.")
+    private String panDeclarationRemarks;
+
+    @Schema(description = "Date the declaration was accepted", example = "07 August 2026")
+    private String panDeclarationTakenOn;
+
+    @Schema(description = "True when the customer's Aadhaar enrolment slip has been sighted and recorded, for a "
+            + "customer who has applied for Aadhaar but does not hold one yet. Suppresses the automatic "
+            + "'Aadhaar Verification Failed' KYC exception.", example = "true")
+    private Boolean aadhaarReceiptTaken;
+
+    @Schema(description = "28-digit Enrolment ID (EID) printed on the UIDAI enrolment slip",
+            example = "1234/12345/12345 12/05/2026 11:30:15")
+    private String aadhaarEnrolmentId;
+
+    @Schema(description = "Enrolment date printed on the slip", example = "12 May 2026")
+    private String aadhaarEnrolmentDate;
+
+    @Schema(description = "Officer's note on what was sighted", example = "Original UIDAI enrolment slip sighted.")
+    private String aadhaarReceiptRemarks;
+
+    @Schema(description = "Date the receipt was accepted", example = "07 August 2026")
+    private String aadhaarReceiptTakenOn;
+
     @Schema(description = "Enterprise PAN (for non-individual clients)", example = "ABCDE1234F")
     private String enterprisePan;
 
@@ -96,6 +136,18 @@ public class ClientKycRequest {
     @Schema(description = "Authority that ordered the freeze (null if not frozen)")
     private String freezeAuthority;
 
+    @Schema(description = "Date of account freeze (null if not frozen)")
+    private String freezeDate;
+
+    @Schema(description = "Amount frozen (null if not frozen)")
+    private BigDecimal freezeAmount;
+
+    @Schema(description = "Date the account was unfrozen (null unless accountStatus is UNFREEZE)")
+    private String unfreezeDate;
+
+    @Schema(description = "Date the no-debit restriction takes effect (null unless accountStatus is NO_DEBIT)")
+    private String noDebitDate;
+
     @Schema(description = "Form 60 type (FORM_60 for clients without PAN)", example = "FORM_60")
     private String form60Type;
 

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/data/KycContactLogData.java

@@ -0,0 +1,64 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.data;
+
+import java.time.LocalDateTime;
+import lombok.Builder;
+import lombok.Getter;
+
+/**
+ * One KYC customer-contact attempt as returned to the UI.
+ *
+ * <p>{@code deliveryStatus} and {@code deliveryMessage} exist so the officer can tell a delivered
+ * notice from a failed one at a glance — the dialog shows the failure verbatim rather than a
+ * generic success toast.
+ */
+@Getter
+@Builder
+public final class KycContactLogData {
+
+    private final Long id;
+    private final Long clientId;
+    private final Long kycId;
+
+    /** Enum name, e.g. {@code SMS}. */
+    private final String channel;
+    /** Human label, e.g. {@code SMS}/{@code In-Branch Visit} — what the grid renders. */
+    private final String channelLabel;
+
+    private final String notes;
+    private final String officerName;
+    private final String exceptionReason;
+
+    /** NOT_APPLICABLE | SENT | FAILED | SKIPPED_NO_DESTINATION | PROVIDER_NOT_CONFIGURED */
+    private final String deliveryStatus;
+    /** True only for a channel that was supposed to transmit and did. */
+    private final Boolean delivered;
+    /** True when this channel transmits at all (SMS/Email/WhatsApp) vs. is recorded offline. */
+    private final Boolean platformSent;
+    /** Officer-facing sentence describing the outcome — success or the reason it failed. */
+    private final String deliveryMessage;
+
+    private final String destinationMasked;
+    private final String provider;
+    private final String providerReference;
+    private final String messageBody;
+
+    private final LocalDateTime contactedAt;
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/data/KycRiskRuleRequest.java

@@ -0,0 +1,112 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.data;
+
+import io.swagger.v3.oas.annotations.media.Schema;
+import java.math.BigDecimal;
+import lombok.Getter;
+import lombok.NoArgsConstructor;
+import lombok.Setter;
+
+/**
+ * Request body for {@code POST /v1/kyc/risk-rules}.
+ *
+ * Mirrors the columns the AML Rules Master screen displays. The {@code txn*} fields describe the
+ * live-transaction counterpart of the rule; supplying any of them creates a companion row in
+ * {@code m_aml_transaction_rule} linked back to the new {@code m_client_risk_rule} row. Leave them
+ * all blank for a pure KYC-time profile rule (income / turnover / occupation driven).
+ */
+@Getter
+@Setter
+@NoArgsConstructor
+public class KycRiskRuleRequest {
+
+    @Schema(description = "Rule description shown in the catalog", requiredMode = Schema.RequiredMode.REQUIRED)
+    private String ruleName;
+
+    @Schema(description = "Reason / criteria text explaining why the rule exists",
+            requiredMode = Schema.RequiredMode.REQUIRED)
+    private String reason;
+
+    @Schema(description = "Risk category the rule assigns: 1 Low, 2 Medium, 3 High",
+            requiredMode = Schema.RequiredMode.REQUIRED, example = "3")
+    private Integer riskCategory;
+
+    @Schema(description = "Position in the catalog. Omit to append after the last existing rule.")
+    private Integer orderPosition;
+
+    @Schema(description = "Legal form the rule is restricted to (1 Person, 2 Entity). Null applies to all.")
+    private Integer legalFormId;
+
+    @Schema(description = "Occupation category code value the rule is restricted to")
+    private Long occupationCategoryCvId;
+
+    @Schema(description = "Occupation code value the rule is restricted to")
+    private Long occupationCvId;
+
+    private BigDecimal minMonthlyIncome;
+    private BigDecimal maxMonthlyIncome;
+    private BigDecimal minAnnualIncome;
+    private BigDecimal maxAnnualIncome;
+    private BigDecimal minAnnualTurnover;
+    private BigDecimal maxAnnualTurnover;
+
+    @Schema(description = "AML check status the rule records", example = "FLAGGED")
+    private String amlCheckStatus;
+
+    @Schema(description = "Banned entity match flag", example = "NO")
+    private String bannedEntityMatch;
+
+    @Schema(description = "Willful defaulter flag", example = "NO")
+    private String willfulDefaulter;
+
+    @Schema(description = "ECGC/SAL flag", example = "NO")
+    private String ecgcSalFlag;
+
+    @Schema(description = "Dormancy flag", example = "ACTIVE")
+    private String dormantFlag;
+
+    @Schema(description = "Lower bound of the transaction band the rule covers (display only)")
+    private BigDecimal txnMinLimitAmount;
+
+    @Schema(description = "Upper bound of the transaction band. Null means the rule is open-ended.")
+    private BigDecimal txnMaxLimitAmount;
+
+    @Schema(description = "Amount at which the rule fires on a live transaction. Defaults to the "
+            + "lower bound of the band when omitted.")
+    private BigDecimal txnThresholdAmount;
+
+    @Schema(description = "Observation window in days. Omit or 0 for per-transaction.", example = "30")
+    private Integer txnWindowDays;
+
+    @Schema(description = "THRESHOLD | STRUCTURING | VELOCITY. Defaults to THRESHOLD.", example = "THRESHOLD")
+    private String txnRuleType;
+
+    @Schema(description = "SAVINGS | LOAN | TRANSFER | ALL. Defaults to ALL.", example = "ALL")
+    private String txnAppliesTo;
+
+    /**
+     * True when the officer has described a live-transaction rule rather than a pure KYC profile
+     * rule, and a companion {@code m_aml_transaction_rule} row is therefore warranted.
+     */
+    public boolean hasTransactionRule() {
+        return this.txnMinLimitAmount != null || this.txnMaxLimitAmount != null || this.txnThresholdAmount != null
+                || (this.txnWindowDays != null && this.txnWindowDays > 0);
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/CustomerNotificationDispatcher.java

@@ -0,0 +1,74 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import java.util.EnumMap;
+import java.util.List;
+import java.util.Map;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.KycContactChannel;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.stereotype.Component;
+
+/**
+ * Routes an outbound customer notice to the {@link CustomerNotificationSender} registered for its
+ * channel.
+ *
+ * <p>Senders are injected as a list and indexed by channel at startup, so a new gateway becomes
+ * available by declaring a bean — nothing here changes.
+ */
+@Component
+public class CustomerNotificationDispatcher {
+
+    private static final Logger LOG = LoggerFactory.getLogger(CustomerNotificationDispatcher.class);
+
+    private final Map<KycContactChannel, CustomerNotificationSender> sendersByChannel = new EnumMap<>(KycContactChannel.class);
+
+    public CustomerNotificationDispatcher(final List<CustomerNotificationSender> senders) {
+        for (final CustomerNotificationSender sender : senders) {
+            final CustomerNotificationSender existing = this.sendersByChannel.put(sender.getChannel(), sender);
+            if (existing != null) {
+                LOG.warn("Two senders registered for channel {} — {} replaced {}", sender.getChannel(),
+                        sender.getClass().getSimpleName(), existing.getClass().getSimpleName());
+            }
+        }
+        LOG.info("Customer notification channels available: {}", this.sendersByChannel.keySet());
+    }
+
+    /**
+     * Send on the given channel.
+     *
+     * @return the outcome; {@link CustomerNotificationResult#notConfigured} for an offline channel
+     *         or one with no registered sender. Never throws for a delivery failure.
+     */
+    public CustomerNotificationResult dispatch(final KycContactChannel channel, final Client client, final String subject,
+            final String plainBody, final String htmlBody) {
+        if (!channel.isPlatformSent()) {
+            // Caller shouldn't reach here for PHONE_CALL / visits, but guard rather than send.
+            return CustomerNotificationResult.notConfigured(null, "Channel " + channel + " is recorded offline, not transmitted");
+        }
+        final CustomerNotificationSender sender = this.sendersByChannel.get(channel);
+        if (sender == null) {
+            LOG.warn("No sender registered for channel {} — notice to client {} not transmitted.", channel, client.getId());
+            return CustomerNotificationResult.notConfigured(null, "No gateway is registered for " + channel);
+        }
+        return sender.send(client, subject, plainBody, htmlBody);
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/CustomerNotificationResult.java

@@ -0,0 +1,51 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import org.apache.fineract.portfolio.client.domain.KycContactDeliveryStatus;
+
+/**
+ * What a {@link CustomerNotificationSender} did. Senders never throw for a delivery failure — they
+ * return a {@code FAILED} result — so that a gateway outage still produces a persisted contact-log
+ * row rather than losing the officer's notes to a rolled-back transaction.
+ */
+public record CustomerNotificationResult(KycContactDeliveryStatus status, String destinationMasked, String provider,
+        String providerReference, String failureReason) {
+
+    public static CustomerNotificationResult sent(final String destinationMasked, final String provider, final String reference) {
+        return new CustomerNotificationResult(KycContactDeliveryStatus.SENT, destinationMasked, provider, reference, null);
+    }
+
+    public static CustomerNotificationResult failed(final String destinationMasked, final String provider, final String reason) {
+        return new CustomerNotificationResult(KycContactDeliveryStatus.FAILED, destinationMasked, provider, null, reason);
+    }
+
+    public static CustomerNotificationResult noDestination(final String provider) {
+        return new CustomerNotificationResult(KycContactDeliveryStatus.SKIPPED_NO_DESTINATION, null, provider, null,
+                "Customer has no destination on file for this channel");
+    }
+
+    public static CustomerNotificationResult notConfigured(final String provider, final String reason) {
+        return new CustomerNotificationResult(KycContactDeliveryStatus.PROVIDER_NOT_CONFIGURED, null, provider, null, reason);
+    }
+
+    public boolean isDelivered() {
+        return this.status.isDelivered();
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/CustomerNotificationSender.java

@@ -0,0 +1,46 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.KycContactChannel;
+
+/**
+ * Transport for one outbound customer channel.
+ *
+ * <p>Implementations are discovered by Spring and matched to a channel via {@link #getChannel()},
+ * so adding a gateway means adding a bean — no dispatcher edit. Each implementation is responsible
+ * for resolving the destination off the {@link Client} itself; callers never pass a destination in,
+ * which keeps a browser from being able to redirect a KYC notice to an arbitrary address.
+ *
+ * <p>Contract: never throw for a delivery problem. Return
+ * {@link CustomerNotificationResult#failed} instead, so the officer's contact log still persists.
+ */
+public interface CustomerNotificationSender {
+
+    KycContactChannel getChannel();
+
+    /**
+     * @param client the customer to reach; the destination is read off this record
+     * @param subject short title — used by channels that have one (email), ignored by those that don't
+     * @param plainBody the message as plain text; SMS/WhatsApp send this verbatim
+     * @param htmlBody rich rendering for channels that support it; may be null
+     */
+    CustomerNotificationResult send(Client client, String subject, String plainBody, String htmlBody);
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/EmailCustomerNotificationSender.java

@@ -0,0 +1,81 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import org.apache.commons.lang3.StringUtils;
+import org.apache.fineract.infrastructure.email.service.EmailSenderService;
+import org.apache.fineract.infrastructure.security.otp.util.OtpDestinationMasker;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.KycContactChannel;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.stereotype.Component;
+
+/**
+ * Email delivery via {@link EmailSenderService} — the direct-SMTP path configured from this app's
+ * own {@code spring.mail.*} properties, the same one already used for OTP emails and client-change
+ * alerts.
+ *
+ * <p>Deliberately not {@code PlatformEmailService}: that resolves SMTP credentials from the
+ * DB-backed "external services" table used by the campaign pipeline, which is a separate and
+ * typically unconfigured surface in this deployment.
+ */
+@Component
+public class EmailCustomerNotificationSender implements CustomerNotificationSender {
+
+    private static final Logger LOG = LoggerFactory.getLogger(EmailCustomerNotificationSender.class);
+    private static final String PROVIDER = "SMTP";
+
+    private final EmailSenderService emailSenderService;
+
+    public EmailCustomerNotificationSender(final EmailSenderService emailSenderService) {
+        this.emailSenderService = emailSenderService;
+    }
+
+    @Override
+    public KycContactChannel getChannel() {
+        return KycContactChannel.EMAIL;
+    }
+
+    @Override
+    public CustomerNotificationResult send(final Client client, final String subject, final String plainBody, final String htmlBody) {
+        final String to = client.getEmailAddress();
+        if (StringUtils.isBlank(to)) {
+            LOG.warn("KYC contact email skipped — client {} has no email address on file.", client.getId());
+            return CustomerNotificationResult.noDestination(PROVIDER);
+        }
+
+        final String masked = OtpDestinationMasker.maskEmail(to);
+        try {
+            final boolean accepted = StringUtils.isNotBlank(htmlBody)
+                    ? this.emailSenderService.sendHtml(to, subject, htmlBody)
+                    : this.emailSenderService.sendText(to, subject, plainBody);
+
+            if (accepted) {
+                LOG.info("KYC contact email sent to client {} at {}", client.getId(), masked);
+                return CustomerNotificationResult.sent(masked, PROVIDER, null);
+            }
+            LOG.warn("KYC contact email rejected by SMTP for client {} at {}", client.getId(), masked);
+            return CustomerNotificationResult.failed(masked, PROVIDER, "SMTP rejected the message");
+        } catch (final Exception e) {
+            LOG.error("KYC contact email failed for client {} at {}", client.getId(), masked, e);
+            return CustomerNotificationResult.failed(masked, PROVIDER, e.getMessage());
+        }
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/RestGatewayNotificationSender.java

@@ -0,0 +1,213 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import com.google.gson.JsonElement;
+import com.google.gson.JsonObject;
+import com.google.gson.JsonParser;
+import java.net.URLEncoder;
+import java.nio.charset.StandardCharsets;
+import org.apache.commons.lang3.StringUtils;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.slf4j.Logger;
+import org.springframework.http.HttpEntity;
+import org.springframework.http.HttpHeaders;
+import org.springframework.http.MediaType;
+import org.springframework.http.ResponseEntity;
+import org.springframework.web.client.RestTemplate;
+
+/**
+ * Shared HTTP plumbing for the SMS and WhatsApp gateways.
+ *
+ * <p><b>Why this is template-driven rather than one class per vendor.</b> Indian SMS/WhatsApp
+ * gateways (MSG91, Gupshup, Kaleyra, Twilio, LincPay, …) all expose the same shape — POST a
+ * destination plus a body to a URL with a static API key — but disagree on field names, auth header,
+ * and whether the payload is JSON or form-encoded. Encoding those three differences as properties
+ * means switching or adding a vendor is a config change, not a code change, and no vendor's
+ * credentials end up hard-coded in the repo.
+ *
+ * <p>The body template supports these placeholders, substituted with correct escaping for the
+ * configured content type:
+ * <ul>
+ *   <li>{@code {{destination}}} — the customer's mobile number</li>
+ *   <li>{@code {{message}}} — the notice text</li>
+ *   <li>{@code {{senderId}}} — the DLT-registered sender ID / WhatsApp source number</li>
+ *   <li>{@code {{templateId}}} — the DLT / WhatsApp template ID, where the vendor requires one</li>
+ * </ul>
+ *
+ * <p>TRAI's DLT regime means a transactional SMS to an Indian number is only accepted when the body
+ * matches a pre-registered template, so {@code templateId} is exposed even though not every vendor
+ * needs it.
+ */
+abstract class RestGatewayNotificationSender implements CustomerNotificationSender {
+
+    private final RestTemplate restTemplate = new RestTemplate();
+
+    protected abstract Logger log();
+
+    /** Human-readable gateway name recorded on the contact log (e.g. {@code MSG91}). */
+    protected abstract String providerName();
+
+    protected abstract boolean isEnabled();
+
+    protected abstract String baseUrl();
+
+    protected abstract String path();
+
+    protected abstract String authHeaderName();
+
+    protected abstract String authHeaderValue();
+
+    protected abstract String contentType();
+
+    protected abstract String bodyTemplate();
+
+    protected abstract String senderId();
+
+    protected abstract String templateId();
+
+    /**
+     * Dotted path into the JSON response holding the vendor's message ID (e.g.
+     * {@code data.messageId}). Blank when the vendor returns no usable reference.
+     */
+    protected abstract String referenceJsonPath();
+
+    /** Resolve the customer's destination for this channel off the client record. */
+    protected abstract String resolveDestination(Client client);
+
+    /** Mask the destination for storage and logging. */
+    protected abstract String maskDestination(String destination);
+
+    @Override
+    public CustomerNotificationResult send(final Client client, final String subject, final String plainBody, final String htmlBody) {
+        final String provider = providerName();
+
+        if (!isEnabled()) {
+            log().warn("{} notice not sent for client {} — channel disabled in configuration.", provider, client.getId());
+            return CustomerNotificationResult.notConfigured(provider,
+                    "Channel is disabled — set the corresponding fineract.notification.*.enabled property to true");
+        }
+        if (StringUtils.isBlank(baseUrl()) || StringUtils.isBlank(authHeaderValue())) {
+            log().warn("{} notice not sent for client {} — gateway URL or credential missing.", provider, client.getId());
+            return CustomerNotificationResult.notConfigured(provider, "Gateway base-url or API credential is not configured");
+        }
+
+        final String destination = resolveDestination(client);
+        if (StringUtils.isBlank(destination)) {
+            log().warn("{} notice skipped — client {} has no destination on file for this channel.", provider, client.getId());
+            return CustomerNotificationResult.noDestination(provider);
+        }
+
+        final String masked = maskDestination(destination);
+        final boolean json = !MediaType.APPLICATION_FORM_URLENCODED_VALUE.equalsIgnoreCase(contentType());
+        final String payload = renderBody(destination, plainBody, json);
+
+        try {
+            final HttpHeaders headers = new HttpHeaders();
+            headers.setContentType(MediaType.parseMediaType(contentType()));
+            if (StringUtils.isNotBlank(authHeaderName())) {
+                headers.set(authHeaderName(), authHeaderValue());
+            }
+
+            final String base = baseUrl().endsWith("/") ? baseUrl().substring(0, baseUrl().length() - 1) : baseUrl();
+            final String url = base + path();
+            final ResponseEntity<String> response = this.restTemplate.postForEntity(url, new HttpEntity<>(payload, headers), String.class);
+
+            if (response.getStatusCode().is2xxSuccessful()) {
+                final String reference = extractReference(response.getBody());
+                log().info("{} notice sent to client {} at {} (ref={})", provider, client.getId(), masked, reference);
+                return CustomerNotificationResult.sent(masked, provider, reference);
+            }
+            // Non-2xx without an exception is unusual for RestTemplate but treat it as a failure
+            // rather than assuming delivery — an over-optimistic SENT would corrupt the audit trail.
+            log().warn("{} notice rejected for client {} at {} — HTTP {}", provider, client.getId(), masked, response.getStatusCode());
+            return CustomerNotificationResult.failed(masked, provider, "Gateway returned HTTP " + response.getStatusCode());
+        } catch (final Exception e) {
+            log().error("{} notice failed for client {} at {}", provider, client.getId(), masked, e);
+            return CustomerNotificationResult.failed(masked, provider, e.getMessage());
+        }
+    }
+
+    /**
+     * Substitute the placeholders, escaping each value for the target encoding. Escaping happens per
+     * value rather than on the finished string so that a message containing a quote or an ampersand
+     * cannot break out of its field and corrupt the request.
+     */
+    private String renderBody(final String destination, final String message, final boolean json) {
+        String body = bodyTemplate();
+        body = body.replace("{{destination}}", escape(destination, json));
+        body = body.replace("{{message}}", escape(message, json));
+        body = body.replace("{{senderId}}", escape(StringUtils.defaultString(senderId()), json));
+        body = body.replace("{{templateId}}", escape(StringUtils.defaultString(templateId()), json));
+        return body;
+    }
+
+    private static String escape(final String value, final boolean json) {
+        if (value == null) {
+            return "";
+        }
+        if (!json) {
+            return URLEncoder.encode(value, StandardCharsets.UTF_8);
+        }
+        final StringBuilder out = new StringBuilder(value.length() + 16);
+        for (int i = 0; i < value.length(); i++) {
+            final char c = value.charAt(i);
+            switch (c) {
+                case '"' -> out.append("\\\"");
+                case '\\' -> out.append("\\\\");
+                case '\n' -> out.append("\\n");
+                case '\r' -> out.append("\\r");
+                case '\t' -> out.append("\\t");
+                default -> {
+                    if (c < 0x20) {
+                        out.append(String.format("\\u%04x", (int) c));
+                    } else {
+                        out.append(c);
+                    }
+                }
+            }
+        }
+        return out.toString();
+    }
+
+    /** Walk {@link #referenceJsonPath()} through the response body; null if absent or unparseable. */
+    private String extractReference(final String responseBody) {
+        final String jsonPath = referenceJsonPath();
+        if (StringUtils.isBlank(jsonPath) || StringUtils.isBlank(responseBody)) {
+            return null;
+        }
+        try {
+            JsonElement node = JsonParser.parseString(responseBody);
+            for (final String segment : jsonPath.split("\\.")) {
+                if (node == null || !node.isJsonObject()) {
+                    return null;
+                }
+                final JsonObject object = node.getAsJsonObject();
+                if (!object.has(segment)) {
+                    return null;
+                }
+                node = object.get(segment);
+            }
+            return node != null && node.isJsonPrimitive() ? node.getAsString() : null;
+        } catch (final Exception e) {
+            log().debug("Could not read reference '{}' from {} response", jsonPath, providerName(), e);
+            return null;
+        }
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/SmsCustomerNotificationSender.java

@@ -0,0 +1,151 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import org.apache.fineract.infrastructure.security.otp.util.OtpDestinationMasker;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.KycContactChannel;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.stereotype.Component;
+
+/**
+ * Plain-text SMS via the configured gateway. See {@link RestGatewayNotificationSender} for why the
+ * request shape is property-driven.
+ *
+ * <p>Note this is a <em>separate</em> gateway from the LincPay eKYC endpoints already configured
+ * for login OTP ({@code /mobile/generate-otp}). That endpoint generates and delivers an OTP of
+ * LincPay's own choosing; it cannot carry an arbitrary message, and routing a KYC notice through it
+ * would mint a real, verifiable OTP the customer never requested. Configure a genuine
+ * send-message endpoint here.
+ */
+@Component
+public class SmsCustomerNotificationSender extends RestGatewayNotificationSender {
+
+    private static final Logger LOG = LoggerFactory.getLogger(SmsCustomerNotificationSender.class);
+
+    @Value("${fineract.notification.sms.enabled:false}")
+    private boolean enabled;
+
+    @Value("${fineract.notification.sms.provider:SMS_GATEWAY}")
+    private String provider;
+
+    @Value("${fineract.notification.sms.base-url:}")
+    private String baseUrl;
+
+    @Value("${fineract.notification.sms.path:}")
+    private String path;
+
+    @Value("${fineract.notification.sms.auth-header-name:Authorization}")
+    private String authHeaderName;
+
+    @Value("${fineract.notification.sms.auth-header-value:}")
+    private String authHeaderValue;
+
+    @Value("${fineract.notification.sms.content-type:application/json}")
+    private String contentType;
+
+    @Value("${fineract.notification.sms.body-template:}")
+    private String bodyTemplate;
+
+    @Value("${fineract.notification.sms.sender-id:}")
+    private String senderId;
+
+    @Value("${fineract.notification.sms.template-id:}")
+    private String templateId;
+
+    @Value("${fineract.notification.sms.reference-json-path:}")
+    private String referenceJsonPath;
+
+    @Override
+    public KycContactChannel getChannel() {
+        return KycContactChannel.SMS;
+    }
+
+    @Override
+    protected Logger log() {
+        return LOG;
+    }
+
+    @Override
+    protected String providerName() {
+        return this.provider;
+    }
+
+    @Override
+    protected boolean isEnabled() {
+        return this.enabled;
+    }
+
+    @Override
+    protected String baseUrl() {
+        return this.baseUrl;
+    }
+
+    @Override
+    protected String path() {
+        return this.path;
+    }
+
+    @Override
+    protected String authHeaderName() {
+        return this.authHeaderName;
+    }
+
+    @Override
+    protected String authHeaderValue() {
+        return this.authHeaderValue;
+    }
+
+    @Override
+    protected String contentType() {
+        return this.contentType;
+    }
+
+    @Override
+    protected String bodyTemplate() {
+        return this.bodyTemplate;
+    }
+
+    @Override
+    protected String senderId() {
+        return this.senderId;
+    }
+
+    @Override
+    protected String templateId() {
+        return this.templateId;
+    }
+
+    @Override
+    protected String referenceJsonPath() {
+        return this.referenceJsonPath;
+    }
+
+    @Override
+    protected String resolveDestination(final Client client) {
+        return client.getMobileNo();
+    }
+
+    @Override
+    protected String maskDestination(final String destination) {
+        return OtpDestinationMasker.maskMobile(destination);
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/notification/WhatsAppCustomerNotificationSender.java

@@ -0,0 +1,179 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.notification;
+
+import org.apache.fineract.infrastructure.security.otp.util.OtpDestinationMasker;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.KycContactChannel;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.stereotype.Component;
+
+/**
+ * WhatsApp Business delivery via the configured gateway (Meta Cloud API, Gupshup, Twilio, …).
+ *
+ * <p>Reuses the customer's registered mobile number as the WhatsApp destination — banks do not
+ * capture a separate WhatsApp handle, and the Business API is keyed on the phone number anyway.
+ * Most providers want it in E.164 form, so {@code fineract.notification.whatsapp.country-code} is
+ * prefixed to bare 10-digit Indian numbers.
+ *
+ * <p>Meta's policy only permits business-initiated messages against an approved template outside the
+ * 24-hour customer service window, which a KYC exception notice always is — so
+ * {@code template-id} will normally need to be set alongside a template-shaped body.
+ */
+@Component
+public class WhatsAppCustomerNotificationSender extends RestGatewayNotificationSender {
+
+    private static final Logger LOG = LoggerFactory.getLogger(WhatsAppCustomerNotificationSender.class);
+
+    @Value("${fineract.notification.whatsapp.enabled:false}")
+    private boolean enabled;
+
+    @Value("${fineract.notification.whatsapp.provider:WHATSAPP_GATEWAY}")
+    private String provider;
+
+    @Value("${fineract.notification.whatsapp.base-url:}")
+    private String baseUrl;
+
+    @Value("${fineract.notification.whatsapp.path:}")
+    private String path;
+
+    @Value("${fineract.notification.whatsapp.auth-header-name:Authorization}")
+    private String authHeaderName;
+
+    @Value("${fineract.notification.whatsapp.auth-header-value:}")
+    private String authHeaderValue;
+
+    @Value("${fineract.notification.whatsapp.content-type:application/json}")
+    private String contentType;
+
+    @Value("${fineract.notification.whatsapp.body-template:}")
+    private String bodyTemplate;
+
+    @Value("${fineract.notification.whatsapp.sender-id:}")
+    private String senderId;
+
+    @Value("${fineract.notification.whatsapp.template-id:}")
+    private String templateId;
+
+    @Value("${fineract.notification.whatsapp.reference-json-path:}")
+    private String referenceJsonPath;
+
+    /** Prefixed to bare national numbers to reach E.164. Blank disables normalisation. */
+    @Value("${fineract.notification.whatsapp.country-code:91}")
+    private String countryCode;
+
+    @Override
+    public KycContactChannel getChannel() {
+        return KycContactChannel.WHATSAPP;
+    }
+
+    @Override
+    protected Logger log() {
+        return LOG;
+    }
+
+    @Override
+    protected String providerName() {
+        return this.provider;
+    }
+
+    @Override
+    protected boolean isEnabled() {
+        return this.enabled;
+    }
+
+    @Override
+    protected String baseUrl() {
+        return this.baseUrl;
+    }
+
+    @Override
+    protected String path() {
+        return this.path;
+    }
+
+    @Override
+    protected String authHeaderName() {
+        return this.authHeaderName;
+    }
+
+    @Override
+    protected String authHeaderValue() {
+        return this.authHeaderValue;
+    }
+
+    @Override
+    protected String contentType() {
+        return this.contentType;
+    }
+
+    @Override
+    protected String bodyTemplate() {
+        return this.bodyTemplate;
+    }
+
+    @Override
+    protected String senderId() {
+        return this.senderId;
+    }
+
+    @Override
+    protected String templateId() {
+        return this.templateId;
+    }
+
+    @Override
+    protected String referenceJsonPath() {
+        return this.referenceJsonPath;
+    }
+
+    @Override
+    protected String resolveDestination(final Client client) {
+        return toE164(client.getMobileNo());
+    }
+
+    @Override
+    protected String maskDestination(final String destination) {
+        return OtpDestinationMasker.maskMobile(destination);
+    }
+
+    /**
+     * Strip formatting and prefix the country code when the number is stored nationally. A number
+     * that already carries a country code (leading {@code +}, or longer than 10 digits) is passed
+     * through so we never double-prefix.
+     */
+    private String toE164(final String mobileNo) {
+        if (mobileNo == null || mobileNo.isBlank()) {
+            return null;
+        }
+        final String digits = mobileNo.replaceAll("[^0-9+]", "");
+        if (digits.isBlank()) {
+            return null;
+        }
+        if (digits.startsWith("+")) {
+            return digits.substring(1);
+        }
+        if (this.countryCode == null || this.countryCode.isBlank() || digits.length() > 10) {
+            return digits;
+        }
+        return this.countryCode + digits;
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/serialization/ClientKycCommandFromApiJsonDeserializer.java

@@ -76,8 +76,16 @@ public class ClientKycCommandFromApiJsonDeserializer {
         final String aadhaarOtp = this.fromApiJsonHelper.extractStringNamed(
                 ClientKycApiConstants.aadhaarOtpParam, element);
 
+        final Boolean isException = this.fromApiJsonHelper.extractBooleanNamed(
+                ClientKycApiConstants.isExceptionParam, element);
+        final String exceptionReason = this.fromApiJsonHelper.extractStringNamed(
+                ClientKycApiConstants.exceptionReasonParam, element);
+        final Boolean exceptionResolved = this.fromApiJsonHelper.extractBooleanNamed(
+                ClientKycApiConstants.exceptionResolvedParam, element);
+
         return new ClientKycCommand(kycType, riskCategory, panNumber, aadhaarNumberMasked,
                 gstinNumber, remarks, ckycNumber, verifyPan, verifyAadhaar, verifyGstin,
-                aadhaarNumber, aadhaarRefNumber, aadhaarOtp);
+                aadhaarNumber, aadhaarRefNumber, aadhaarOtp, isException, exceptionReason,
+                exceptionResolved);
     }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/CifNumberGenerator.java

@@ -18,79 +18,42 @@
  */
 package org.apache.fineract.portfolio.client.service;
 
-import java.time.LocalDate;
-import lombok.RequiredArgsConstructor;
 import org.apache.commons.lang3.StringUtils;
 import org.apache.fineract.portfolio.client.domain.Client;
-import org.apache.fineract.portfolio.client.domain.ClientRepository;
-import org.apache.fineract.portfolio.client.domain.LegalForm;
 import org.springframework.stereotype.Component;
-import org.apache.fineract.infrastructure.core.service.DateUtils;
 
 /**
- * Generates CIF numbers in the format <code>TTYYYYNNNNNN</code>:
- * <ul>
- *   <li><b>TT</b> — Customer type code:
- *       <code>11</code> Individual, <code>22</code> Corporate, <code>33</code> Minor, <code>44</code> Staff.
- *       Priority order when multiple flags overlap: <em>Staff &gt; Minor &gt; Corporate &gt; Individual</em>.</li>
- *   <li><b>YYYY</b> — Year the client was submitted (4 digits).</li>
- *   <li><b>NNNNNN</b> — Zero-padded 6-digit sequence within the (type, year) bucket.</li>
- * </ul>
+ * Generates CIF numbers in the format <code>CIF</code> followed by the client's id
+ * zero-padded to 10 digits — e.g. client 123 → <code>CIF0000000123</code>.
  *
- * Example: an Individual client created in 2026 → <code>1120260000001</code>.
- * The generator handles concurrent inserts by retrying on uniqueness collisions
- * (the caller's outer save is what actually triggers the unique constraint).
+ * <p>
+ * Uniqueness is structural rather than probabilistic: <code>m_client.id</code> is a single sequence
+ * shared by every office, so two clients booked concurrently at different branches can never derive
+ * the same CIF. That makes the number globally unique across the whole institution, not just within
+ * the branch that created it, and removes the read-then-write race a "count existing + 1" scheme has.
+ * The <code>cif_number_unique</code> index on m_client remains the backstop.
+ * </p>
+ *
+ * <p>
+ * The client must already be persisted when this is called, since the id is the source of the number.
+ * </p>
  */
 @Component
-@RequiredArgsConstructor
 public class CifNumberGenerator {
 
-    private static final String TYPE_INDIVIDUAL = "11";
-    private static final String TYPE_CORPORATE = "22";
-    private static final String TYPE_MINOR = "33";
-    private static final String TYPE_STAFF = "44";
+    private static final String CIF_PREFIX = "CIF";
 
-    private static final int SEQUENCE_WIDTH = 6;
-    private static final int MAX_COLLISION_RETRIES = 5;
-
-    private final ClientRepository clientRepository;
+    /** 10 digits keeps the value inside m_client.cif_number's varchar(20) for any realistic id. */
+    private static final int SEQUENCE_WIDTH = 10;
 
     /**
-     * Generate the next CIF number for the given client. Caller is responsible for persisting.
+     * Generate the CIF number for the given client. Caller is responsible for persisting.
      */
     public String generate(final Client client) {
-        final String typeCode = resolveTypeCode(client);
-        final int year = resolveYear(client);
-        final String prefix = typeCode + year;
-
-        long nextSequence = clientRepository.countByCifNumberPrefix(prefix) + 1;
-        for (int attempt = 0; attempt < MAX_COLLISION_RETRIES; attempt++) {
-            final String candidate = prefix + StringUtils.leftPad(Long.toString(nextSequence), SEQUENCE_WIDTH, '0');
-            if (clientRepository.countByCifNumberPrefix(candidate) == 0) {
-                return candidate;
-            }
-            nextSequence++;
+        final Long clientId = client.getId();
+        if (clientId == null) {
+            throw new IllegalArgumentException("Cannot generate a CIF number before the client has been persisted");
         }
-        // Last resort: append client id to guarantee uniqueness if every attempt collided
-        return prefix + StringUtils.leftPad(Long.toString(client.getId() == null ? nextSequence : client.getId()), SEQUENCE_WIDTH, '0');
-    }
-
-    private String resolveTypeCode(final Client client) {
-        if (client.isStaff()) {
-            return TYPE_STAFF;
-        }
-        if (Boolean.TRUE.equals(client.getIsMinor())) {
-            return TYPE_MINOR;
-        }
-        final Integer legalForm = client.getLegalForm();
-        if (legalForm != null && LegalForm.fromInt(legalForm).isEntity()) {
-            return TYPE_CORPORATE;
-        }
-        return TYPE_INDIVIDUAL;
-    }
-
-    private int resolveYear(final Client client) {
-        final LocalDate submittedOn = client.getSubmittedOnDate();
-        return (submittedOn != null ? submittedOn : LocalDate.now(DateUtils.getDateTimeZoneOfTenant())).getYear();
+        return CIF_PREFIX + StringUtils.leftPad(Long.toString(clientId), SEQUENCE_WIDTH, '0');
     }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/ClientKycReadPlatformService.java

@@ -31,4 +31,8 @@ public interface ClientKycReadPlatformService {
      * Retrieve the KYC record for a client.
      */
     ClientKycData retrieveClientKycByClientId(Long clientId);
+
+    java.util.List<ClientKycData> retrieveActiveKycExceptions();
+
+    java.util.List<ClientKycData> retrieveResolvedKycExceptions();
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/ClientKycReadPlatformServiceImpl.java

@@ -19,6 +19,8 @@
 package org.apache.fineract.portfolio.client.service;
 
 import lombok.RequiredArgsConstructor;
+import org.apache.commons.lang3.StringUtils;
+import org.apache.fineract.infrastructure.security.otp.util.OtpDestinationMasker;
 import org.apache.fineract.portfolio.client.data.ClientKycData;
 import org.apache.fineract.portfolio.client.domain.ClientKyc;
 import org.apache.fineract.portfolio.client.domain.ClientKycRepository;
@@ -55,10 +57,19 @@ public class ClientKycReadPlatformServiceImpl implements ClientKycReadPlatformSe
         final ClientKycType type = ClientKycType.fromInt(kyc.getKycTypeValue());
         final KycRiskCategory risk = KycRiskCategory.fromInt(kyc.getRiskCategoryValue());
 
+        final String mobileNo = kyc.getClient().getMobileNo();
+        final String emailAddress = kyc.getClient().getEmailAddress();
+
         return ClientKycData.builder()
                 .id(kyc.getId())
                 .clientId(kyc.getClient().getId())
                 .clientDisplayName(kyc.getClient().getDisplayName())
+                .clientAccountNo(kyc.getClient().getAccountNumber())
+                .clientOfficeName(kyc.getClient().getOffice().getName())
+                .clientMobileMasked(StringUtils.isNotBlank(mobileNo) ? OtpDestinationMasker.maskMobile(mobileNo) : null)
+                .clientEmailMasked(StringUtils.isNotBlank(emailAddress) ? OtpDestinationMasker.maskEmail(emailAddress) : null)
+                .hasMobile(StringUtils.isNotBlank(mobileNo))
+                .hasEmail(StringUtils.isNotBlank(emailAddress))
                 .kycStatus(status.getValue())
                 .kycStatusCode(status.getCode())
                 .kycType(type.getValue())
@@ -74,14 +85,27 @@ public class ClientKycReadPlatformServiceImpl implements ClientKycReadPlatformSe
                 .panAadhaarSeedingStatus(kyc.getPanAadhaarSeedingStatus())
                 .panCategory(kyc.getPanCategory())
                 .panStatus(kyc.getPanStatus())
+                .panDeclarationTaken(kyc.getPanDeclarationTaken())
+                .panDeclarationMismatchFields(kyc.getPanDeclarationMismatchFields())
+                .panDeclarationNameOnPan(kyc.getPanDeclarationNameOnPan())
+                .panDeclarationDobOnPan(kyc.getPanDeclarationDobOnPan())
+                .panDeclarationRemarks(kyc.getPanDeclarationRemarks())
+                .panDeclarationTakenOn(kyc.getPanDeclarationTakenOn())
                 .aadhaarNumberMasked(kyc.getAadhaarNumberMasked())
                 .aadhaarVerified(kyc.isAadhaarVerified())
                 .aadhaarVerifiedOn(kyc.getAadhaarVerifiedOn())
+                .aadhaarReceiptTaken(kyc.getAadhaarReceiptTaken())
+                .aadhaarEnrolmentId(kyc.getAadhaarEnrolmentId())
+                .aadhaarEnrolmentDate(kyc.getAadhaarEnrolmentDate())
+                .aadhaarReceiptRemarks(kyc.getAadhaarReceiptRemarks())
+                .aadhaarReceiptTakenOn(kyc.getAadhaarReceiptTakenOn())
                 .gstinNumber(kyc.getGstinNumber())
                 .gstinVerified(kyc.isGstinVerified())
                 .gstinVerifiedOn(kyc.getGstinVerifiedOn())
                 .enterprisePan(kyc.getEnterprisePan())
                 .cinNumber(kyc.getCinNumber())
+                .cinVerified(kyc.isCinVerified())
+                .cinVerifiedOn(kyc.getCinVerifiedOn())
                 .incorporationDate(kyc.getIncorporationDate())
                 .kycDocumentName(kyc.getKycDocumentName())
                 .kycDocumentNumber(kyc.getKycDocumentNumber())
@@ -95,6 +119,10 @@ public class ClientKycReadPlatformServiceImpl implements ClientKycReadPlatformSe
                 .accountStatus(kyc.getAccountStatus())
                 .freezeReason(kyc.getFreezeReason())
                 .freezeAuthority(kyc.getFreezeAuthority())
+                .freezeDate(kyc.getFreezeDate())
+                .freezeAmount(kyc.getFreezeAmount())
+                .unfreezeDate(kyc.getUnfreezeDate())
+                .noDebitDate(kyc.getNoDebitDate())
                 .form60Type(kyc.getForm60Type())
                 .form60Date(kyc.getForm60Date())
                 .form15Applicable(kyc.getForm15Applicable())
@@ -103,6 +131,10 @@ public class ClientKycReadPlatformServiceImpl implements ClientKycReadPlatformSe
                 .ckycNumber(kyc.getCkycNumber())
                 .ckycUploadedOn(kyc.getCkycUploadedOn())
                 .ckycBatchId(kyc.getCkycBatchId())
+                .isException(kyc.getIsException())
+                .exceptionReason(kyc.getExceptionReason())
+                .exceptionResolved(kyc.getExceptionResolved())
+                .exceptionResolvedOn(kyc.getExceptionResolvedOn())
                 .initiatedOn(kyc.getInitiatedOn())
                 .verifiedOn(kyc.getVerifiedOn())
                 .rejectedOn(kyc.getRejectedOn())
@@ -110,4 +142,18 @@ public class ClientKycReadPlatformServiceImpl implements ClientKycReadPlatformSe
                 .remarks(kyc.getRemarks())
                 .build();
     }
+
+    @Override
+    public java.util.List<ClientKycData> retrieveActiveKycExceptions() {
+        return this.kycRepository.findByIsExceptionTrueAndExceptionResolvedFalse().stream()
+                .map(this::toData)
+                .collect(java.util.stream.Collectors.toList());
+    }
+
+    @Override
+    public java.util.List<ClientKycData> retrieveResolvedKycExceptions() {
+        return this.kycRepository.findByExceptionResolvedTrue().stream()
+                .map(this::toData)
+                .collect(java.util.stream.Collectors.toList());
+    }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/ClientKycWritePlatformServiceJpaRepositoryImpl.java

@@ -158,27 +158,6 @@ public class ClientKycWritePlatformServiceJpaRepositoryImpl implements ClientKyc
         final Map<String, Object> changes = kyc.update(command);
 
         if (!changes.isEmpty()) {
-            // Only changes to identifier fields invalidate prior verifications. A remarks edit or
-            // risk-category bump does not — keeping it as VERIFIED is the correct end state.
-            final boolean panChanged = changes.containsKey("panNumber");
-            final boolean aadhaarChanged = changes.containsKey("aadhaarNumberMasked");
-            final boolean gstinChanged = changes.containsKey("gstinNumber");
-            final boolean verificationAffected = panChanged || aadhaarChanged || gstinChanged;
-
-            if (panChanged && currentStatus.isVerified()) {
-                kyc.resetPanVerification();
-                changes.put("panVerified", false);
-            }
-            if (verificationAffected && !kyc.getKycStatus().isInProgress()) {
-                kyc.markInProgress();
-                changes.put("kycStatus", ClientKycStatus.IN_PROGRESS.getValue());
-            }
-            // Re-check: if the change didn't actually invalidate anything, snap back to VERIFIED.
-            // Handles the common case of editing remarks / risk on a fully-verified KYC.
-            kyc.tryAutoVerify();
-            if (kyc.getKycStatus().isVerified()) {
-                changes.put("kycStatus", ClientKycStatus.VERIFIED.getValue());
-            }
             kycRepositoryWrapper.saveAndFlush(kyc);
         }
 
@@ -1009,23 +988,6 @@ public class ClientKycWritePlatformServiceJpaRepositoryImpl implements ClientKyc
             return; // no-op — edit-client sent the same KYC values that are already on the row
         }
 
-        // Same audit semantics as the explicit updateKyc endpoint:
-        //   • Only identifier-field changes (PAN / Aadhaar / GSTIN) invalidate prior verifications.
-        //   • Non-identifier edits (remarks, risk category, address) keep the row VERIFIED.
-        //   • tryAutoVerify() at the end snaps back to VERIFIED when nothing relevant changed —
-        //     fixes the bug where edit-client always demoted a VERIFIED KYC to IN_PROGRESS.
-        final boolean panChanged = changes.containsKey("panNumber");
-        final boolean aadhaarChanged = changes.containsKey("aadhaarNumberMasked");
-        final boolean gstinChanged = changes.containsKey("gstinNumber");
-        final boolean verificationAffected = panChanged || aadhaarChanged || gstinChanged;
-
-        if (currentStatus.isVerified() && panChanged) {
-            kyc.resetPanVerification();
-        }
-        if (verificationAffected && !kyc.getKycStatus().isInProgress()) {
-            kyc.markInProgress();
-        }
-        kyc.tryAutoVerify();
         kycRepositoryWrapper.saveAndFlush(kyc);
         LOG.info("upsertKycInline: clientId={}, kycId={}, applied {} change(s), newStatus={}",
                 client.getId(), kyc.getId(), changes.size(), kyc.getKycStatusValue());

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/ClientWritePlatformServiceJpaRepositoryImpl.java

@@ -619,9 +619,9 @@ public class ClientWritePlatformServiceJpaRepositoryImpl implements ClientWriteP
                 this.clientRepository.saveAndFlush(newClient);
             }
 
-            // CIF Number generation — TTYYYYNNNNNN format. TT picked from client type
-            // (44 Staff > 33 Minor > 22 Corporate > 11 Individual), YYYY from submittedOnDate,
-            // NNNNNN is the next 6-digit sequence within the (type, year) bucket.
+            // CIF Number generation — "CIF" + the client id zero-padded to 10 digits, e.g. CIF0000000123.
+            // Must run after the saveAndFlush above, since the id is what the number is derived from;
+            // deriving it from the shared id sequence is what keeps CIFs unique across all branches.
             if (StringUtils.isBlank(cifNumber)) {
                 newClient.updateCifNumber(cifNumberGenerator.generate(newClient));
                 this.clientRepository.saveAndFlush(newClient);
@@ -1466,7 +1466,9 @@ public class ClientWritePlatformServiceJpaRepositoryImpl implements ClientWriteP
 
             final Client client = this.clientRepository.findOneWithNotFoundDetection(clientId, true);
             validateParentGroupRulesBeforeClientActivation(client);
-            this.clientFamilyMembersWritePlatformService.validateFamilyRequirementsForActivation(client);
+            // Mother/Father-or-Caretaker is enforced where family members are captured (the Family
+            // Details step), not here: a client can reach approval through several different forms,
+            // and gating activation on it left approvers unable to approve what was handed to them.
             final Locale locale = command.extractLocale();
             final DateTimeFormatter fmt = DateTimeFormatter.ofPattern(command.dateFormat()).withLocale(locale);
             final LocalDate activationDate = command.localDateValueOfParameterNamed("activationDate");

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/KycContactLogService.java

@@ -0,0 +1,47 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.service;
+
+import java.util.List;
+import org.apache.fineract.portfolio.client.data.KycContactLogData;
+
+/**
+ * Records — and, for the sending channels, actually transmits — a KYC officer's outreach to a
+ * customer with an open KYC exception.
+ */
+public interface KycContactLogService {
+
+    /**
+     * Log one contact attempt. For {@code SMS}/{@code EMAIL}/{@code WHATSAPP} this also sends the
+     * notice to the customer; for the offline channels it only records what the officer already did.
+     *
+     * <p>The log row is persisted whether or not delivery succeeded — a gateway outage must not
+     * discard the officer's notes.
+     *
+     * @param clientId customer the exception belongs to
+     * @param rawChannel channel as submitted by the UI (label or enum name)
+     * @param notes officer's summary; mandatory
+     * @param officerName officer selected in the dialog
+     * @return the persisted log, including its delivery outcome
+     */
+    KycContactLogData logContact(Long clientId, String rawChannel, String notes, String officerName);
+
+    /** All contact attempts for one customer, oldest first. */
+    List<KycContactLogData> retrieveForClient(Long clientId);
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/KycContactLogServiceImpl.java

@@ -0,0 +1,206 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.service;
+
+import java.time.LocalDateTime;
+import java.util.List;
+import org.apache.commons.lang3.StringUtils;
+import org.apache.fineract.infrastructure.core.exception.PlatformApiDataValidationException;
+import org.apache.fineract.infrastructure.core.data.ApiParameterError;
+import org.apache.fineract.infrastructure.core.service.DateUtils;
+import org.apache.fineract.infrastructure.email.service.EmailTemplateService;
+import org.apache.fineract.infrastructure.security.service.PlatformSecurityContext;
+import org.apache.fineract.portfolio.client.data.KycContactLogData;
+import org.apache.fineract.portfolio.client.domain.Client;
+import org.apache.fineract.portfolio.client.domain.ClientKyc;
+import org.apache.fineract.portfolio.client.domain.ClientKycContactLog;
+import org.apache.fineract.portfolio.client.domain.ClientKycContactLogRepository;
+import org.apache.fineract.portfolio.client.domain.ClientKycRepository;
+import org.apache.fineract.portfolio.client.domain.ClientRepositoryWrapper;
+import org.apache.fineract.portfolio.client.domain.KycContactChannel;
+import org.apache.fineract.portfolio.client.domain.KycContactDeliveryStatus;
+import org.apache.fineract.portfolio.client.notification.CustomerNotificationDispatcher;
+import org.apache.fineract.portfolio.client.notification.CustomerNotificationResult;
+import org.apache.fineract.useradministration.domain.AppUser;
+import org.slf4j.Logger;
+import org.slf4j.LoggerFactory;
+import org.springframework.beans.factory.annotation.Value;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+@Service
+public class KycContactLogServiceImpl implements KycContactLogService {
+
+    private static final Logger LOG = LoggerFactory.getLogger(KycContactLogServiceImpl.class);
+
+    private static final int NOTES_MAX_LENGTH = 1000;
+
+    @Value("${fineract.email.from-name:CBSnexora}")
+    private String bankName;
+
+    /** Days the customer is given to act, quoted in the notice body. */
+    @Value("${fineract.notification.kyc-contact.response-days:15}")
+    private int responseDays;
+
+    private final ClientRepositoryWrapper clientRepositoryWrapper;
+    private final ClientKycRepository kycRepository;
+    private final ClientKycContactLogRepository contactLogRepository;
+    private final CustomerNotificationDispatcher dispatcher;
+    private final EmailTemplateService emailTemplateService;
+    private final PlatformSecurityContext context;
+
+    public KycContactLogServiceImpl(final ClientRepositoryWrapper clientRepositoryWrapper, final ClientKycRepository kycRepository,
+            final ClientKycContactLogRepository contactLogRepository, final CustomerNotificationDispatcher dispatcher,
+            final EmailTemplateService emailTemplateService, final PlatformSecurityContext context) {
+        this.clientRepositoryWrapper = clientRepositoryWrapper;
+        this.kycRepository = kycRepository;
+        this.contactLogRepository = contactLogRepository;
+        this.dispatcher = dispatcher;
+        this.emailTemplateService = emailTemplateService;
+        this.context = context;
+    }
+
+    @Override
+    @Transactional
+    public KycContactLogData logContact(final Long clientId, final String rawChannel, final String notes, final String officerName) {
+        final KycContactChannel channel = KycContactChannel.fromString(rawChannel);
+        if (channel == null) {
+            throw validationError("channel", "Unrecognised contact channel: " + rawChannel);
+        }
+        if (StringUtils.isBlank(notes)) {
+            throw validationError("notes", "A summary of the contact is required.");
+        }
+
+        final Client client = this.clientRepositoryWrapper.findOneWithNotFoundDetection(clientId);
+        final ClientKyc kyc = this.kycRepository.findByClientId(clientId).orElse(null);
+        final String exceptionReason = kyc != null ? kyc.getExceptionReason() : null;
+
+        final AppUser currentUser = this.context.authenticatedUser();
+        final LocalDateTime now = LocalDateTime.now(DateUtils.getDateTimeZoneOfTenant());
+
+        final ClientKycContactLog log = new ClientKycContactLog(client, kyc != null ? kyc.getId() : null, channel,
+                StringUtils.abbreviate(notes.trim(), NOTES_MAX_LENGTH), officerName,
+                currentUser != null ? currentUser.getId() : null, exceptionReason, now);
+
+        if (channel.isPlatformSent()) {
+            final String subject = "Action Required: KYC Verification Pending - " + this.bankName;
+            final String plainBody = buildPlainBody(client, exceptionReason, channel);
+            // Only email renders HTML; SMS/WhatsApp take the plain text and would show markup verbatim.
+            final String htmlBody = channel == KycContactChannel.EMAIL
+                    ? this.emailTemplateService.renderAlert(displayName(client), "KYC Verification Pending", plainBody)
+                    : null;
+
+            final CustomerNotificationResult result = this.dispatcher.dispatch(channel, client, subject, plainBody, htmlBody);
+            log.recordDeliveryOutcome(result.status(), result.destinationMasked(), result.provider(), result.providerReference(),
+                    result.failureReason(), plainBody);
+
+            if (!result.isDelivered()) {
+                // Logged, not thrown: the officer's notes are still worth persisting, and the UI
+                // surfaces the failure so nobody assumes the customer was reached.
+                LOG.warn("KYC contact notice to client {} via {} was not delivered — status={}, reason={}", clientId, channel,
+                        result.status(), result.failureReason());
+            }
+        }
+
+        final ClientKycContactLog saved = this.contactLogRepository.saveAndFlush(log);
+        return toData(saved);
+    }
+
+    @Override
+    @Transactional(readOnly = true)
+    public List<KycContactLogData> retrieveForClient(final Long clientId) {
+        return this.contactLogRepository.findByClientIdOrderByContactedAtAsc(clientId).stream().map(this::toData).toList();
+    }
+
+    /**
+     * The notice text. Kept short and channel-aware because an SMS over 160 GSM-7 characters is
+     * billed and delivered as multiple segments; email can afford the longer framing but reuses the
+     * same sentence so the audit trail shows one consistent message across channels.
+     */
+    private String buildPlainBody(final Client client, final String exceptionReason, final KycContactChannel channel) {
+        final String reason = StringUtils.isNotBlank(exceptionReason) ? exceptionReason : "KYC verification is incomplete";
+
+        if (channel == KycContactChannel.SMS) {
+            return "Dear " + displayName(client) + ", your KYC is pending: " + reason + ". Please visit your branch with valid "
+                    + "documents within " + this.responseDays + " days to avoid account restrictions. - " + this.bankName;
+        }
+        return "Dear " + displayName(client) + ", our records show that your KYC (Know Your Customer) verification is pending "
+                + "for the following reason: " + reason + ". As required by the Reserve Bank of India's KYC Master Direction, "
+                + "please visit your home branch with valid identity and address documents within " + this.responseDays
+                + " days. If this is not completed, operations on your account may be restricted. "
+                + "If you have already submitted these documents, please ignore this message. - " + this.bankName;
+    }
+
+    private KycContactLogData toData(final ClientKycContactLog log) {
+        final KycContactChannel channel = log.getChannel();
+        final KycContactDeliveryStatus status = log.getDeliveryStatus();
+
+        return KycContactLogData.builder()
+                .id(log.getId())
+                .clientId(log.getClient().getId())
+                .kycId(log.getKycId())
+                .channel(channel.name())
+                .channelLabel(channel.getDisplayLabel())
+                .notes(log.getNotes())
+                .officerName(log.getOfficerName())
+                .exceptionReason(log.getExceptionReason())
+                .deliveryStatus(status.name())
+                .delivered(status.isDelivered())
+                .platformSent(channel.isPlatformSent())
+                .deliveryMessage(describeDelivery(channel, status, log.getDestinationMasked(), log.getFailureReason()))
+                .destinationMasked(log.getDestinationMasked())
+                .provider(log.getProvider())
+                .providerReference(log.getProviderReference())
+                .messageBody(log.getMessageBody())
+                .contactedAt(log.getContactedAt())
+                .build();
+    }
+
+    /** Officer-facing outcome sentence. Failures name the cause so the next action is obvious. */
+    private String describeDelivery(final KycContactChannel channel, final KycContactDeliveryStatus status, final String destination,
+            final String failureReason) {
+        return switch (status) {
+            case NOT_APPLICABLE -> channel.getDisplayLabel() + " recorded.";
+            case SENT -> channel.getDisplayLabel() + " sent to " + (StringUtils.isNotBlank(destination) ? destination : "the customer")
+                    + ".";
+            case SKIPPED_NO_DESTINATION -> "Not sent — the customer has no "
+                    + (channel == KycContactChannel.EMAIL ? "email address" : "mobile number") + " on file.";
+            case PROVIDER_NOT_CONFIGURED -> "Not sent — no " + channel.getDisplayLabel()
+                    + " gateway is configured. The attempt has been logged.";
+            case FAILED -> "Not sent — the gateway rejected the message"
+                    + (StringUtils.isNotBlank(failureReason) ? " (" + failureReason + ")" : "") + ". The attempt has been logged.";
+        };
+    }
+
+    private String displayName(final Client client) {
+        if (StringUtils.isNotBlank(client.getFirstname())) {
+            return client.getFirstname();
+        }
+        if (StringUtils.isNotBlank(client.getDisplayName())) {
+            return client.getDisplayName();
+        }
+        return "Customer";
+    }
+
+    private PlatformApiDataValidationException validationError(final String parameter, final String message) {
+        final ApiParameterError error = ApiParameterError.parameterError("validation.msg.kyc.contact.log." + parameter + ".invalid",
+                message, parameter);
+        return new PlatformApiDataValidationException(List.of(error));
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/KycRiskRulesReadPlatformService.java

@@ -23,4 +23,7 @@ import org.apache.fineract.portfolio.client.data.KycRiskRuleData;
 
 public interface KycRiskRulesReadPlatformService {
     List<KycRiskRuleData> retrieveAllRules();
+
+    /** One rule with its live-transaction counterpart resolved, as returned after a create. */
+    KycRiskRuleData retrieveRule(Long ruleId);
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/KycRiskRulesReadPlatformServiceImpl.java

@@ -48,6 +48,15 @@ public class KycRiskRulesReadPlatformServiceImpl implements KycRiskRulesReadPlat
         return rules.stream().map(rule -> mapToData(rule, txnRulesBySourceId.get(rule.getId()))).collect(Collectors.toList());
     }
 
+    @Override
+    public KycRiskRuleData retrieveRule(final Long ruleId) {
+        final ClientRiskRule rule = this.repository.findById(ruleId)
+                .orElseThrow(() -> new IllegalArgumentException("Client risk rule " + ruleId + " not found"));
+        final AmlTransactionRule txnRule = this.amlTransactionRuleRepository.findAll().stream()
+                .filter(txn -> ruleId.equals(txn.getSourceClientRiskRuleId())).findFirst().orElse(null);
+        return mapToData(rule, txnRule);
+    }
+
     private KycRiskRuleData mapToData(final ClientRiskRule rule, final AmlTransactionRule txnRule) {
         final Long occCatId = rule.getOccupationCategory() != null ? rule.getOccupationCategory().getId() : null;
         final String occCatName = rule.getOccupationCategory() != null ? rule.getOccupationCategory().getLabel() : null;

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/KycRiskRulesWritePlatformService.java

@@ -0,0 +1,34 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.service;
+
+import org.apache.fineract.portfolio.client.data.KycRiskRuleData;
+import org.apache.fineract.portfolio.client.data.KycRiskRuleRequest;
+
+public interface KycRiskRulesWritePlatformService {
+
+    /**
+     * Adds a rule to the AML catalog. Creates one {@code m_client_risk_rule} row and, when the
+     * request describes a transaction band or observation window, a companion
+     * {@code m_aml_transaction_rule} row linked back to it.
+     *
+     * @return the persisted rule exactly as the catalog GET would return it
+     */
+    KycRiskRuleData createRule(KycRiskRuleRequest request);
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/client/service/KycRiskRulesWritePlatformServiceImpl.java

@@ -0,0 +1,162 @@
+/**
+ * Licensed to the Apache Software Foundation (ASF) under one
+ * or more contributor license agreements. See the NOTICE file
+ * distributed with this work for additional information
+ * regarding copyright ownership. The ASF licenses this file
+ * to you under the Apache License, Version 2.0 (the
+ * "License"); you may not use this file except in compliance
+ * with the License. You may obtain a copy of the License at
+ *
+ * http://www.apache.org/licenses/LICENSE-2.0
+ *
+ * Unless required by applicable law or agreed to in writing,
+ * software distributed under the License is distributed on an
+ * "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+ * KIND, either express or implied. See the License for the
+ * specific language governing permissions and limitations
+ * under the License.
+ */
+package org.apache.fineract.portfolio.client.service;
+
+import java.math.BigDecimal;
+import java.util.ArrayList;
+import java.util.List;
+import lombok.RequiredArgsConstructor;
+import org.apache.commons.lang3.StringUtils;
+import org.apache.fineract.infrastructure.codes.domain.CodeValue;
+import org.apache.fineract.infrastructure.codes.domain.CodeValueRepositoryWrapper;
+import org.apache.fineract.infrastructure.core.data.ApiParameterError;
+import org.apache.fineract.infrastructure.core.data.DataValidatorBuilder;
+import org.apache.fineract.infrastructure.core.exception.PlatformApiDataValidationException;
+import org.apache.fineract.portfolio.aml.domain.AmlAppliesTo;
+import org.apache.fineract.portfolio.aml.domain.AmlRuleType;
+import org.apache.fineract.portfolio.aml.domain.AmlTransactionRule;
+import org.apache.fineract.portfolio.aml.domain.AmlTransactionRuleRepository;
+import org.apache.fineract.portfolio.client.data.KycRiskRuleData;
+import org.apache.fineract.portfolio.client.data.KycRiskRuleRequest;
+import org.apache.fineract.portfolio.client.domain.ClientRiskRule;
+import org.apache.fineract.portfolio.client.domain.ClientRiskRuleRepository;
+import org.springframework.stereotype.Service;
+import org.springframework.transaction.annotation.Transactional;
+
+@Service
+@RequiredArgsConstructor
+public class KycRiskRulesWritePlatformServiceImpl implements KycRiskRulesWritePlatformService {
+
+    private static final String RESOURCE = "kycriskrule";
+
+    private final ClientRiskRuleRepository repository;
+    private final AmlTransactionRuleRepository amlTransactionRuleRepository;
+    private final CodeValueRepositoryWrapper codeValueRepository;
+    private final KycRiskRulesReadPlatformService readPlatformService;
+
+    @Override
+    @Transactional
+    public KycRiskRuleData createRule(final KycRiskRuleRequest request) {
+        validate(request);
+
+        // Appending is the safe default: order_position drives evaluation precedence, so silently
+        // inserting into the middle of the catalog would re-prioritise existing rules.
+        final Integer orderPosition = request.getOrderPosition() != null ? request.getOrderPosition() : nextOrderPosition();
+
+        final ClientRiskRule rule = ClientRiskRule.create(request.getRuleName().trim(), request.getReason().trim(),
+                request.getRiskCategory(), orderPosition, request.getLegalFormId(), request.getMinMonthlyIncome(),
+                request.getMaxMonthlyIncome(), request.getMinAnnualIncome(), request.getMaxAnnualIncome(),
+                request.getMinAnnualTurnover(), request.getMaxAnnualTurnover(),
+                StringUtils.defaultIfBlank(request.getAmlCheckStatus(), "CLEAR"),
+                StringUtils.defaultIfBlank(request.getBannedEntityMatch(), "NO"),
+                StringUtils.defaultIfBlank(request.getWillfulDefaulter(), "NO"),
+                StringUtils.defaultIfBlank(request.getEcgcSalFlag(), "NO"),
+                StringUtils.defaultIfBlank(request.getDormantFlag(), "ACTIVE"));
+
+        if (request.getOccupationCategoryCvId() != null) {
+            final CodeValue occupationCategory = this.codeValueRepository
+                    .findOneWithNotFoundDetection(request.getOccupationCategoryCvId());
+            rule.setOccupationCategory(occupationCategory);
+        }
+        if (request.getOccupationCvId() != null) {
+            final CodeValue occupation = this.codeValueRepository.findOneWithNotFoundDetection(request.getOccupationCvId());
+            rule.setOccupation(occupation);
+        }
+
+        final ClientRiskRule saved = this.repository.saveAndFlush(rule);
+
+        if (request.hasTransactionRule()) {
+            this.amlTransactionRuleRepository.save(buildTransactionRule(saved, request));
+        }
+
+        return this.readPlatformService.retrieveRule(saved.getId());
+    }
+
+    private AmlTransactionRule buildTransactionRule(final ClientRiskRule saved, final KycRiskRuleRequest request) {
+        // The band's lower bound is what the rule fires at unless an explicit threshold is given,
+        // so a rule described purely as a band is still evaluable against live transactions.
+        final BigDecimal threshold = request.getTxnThresholdAmount() != null ? request.getTxnThresholdAmount()
+                : request.getTxnMinLimitAmount();
+        final AmlRuleType ruleType = StringUtils.isBlank(request.getTxnRuleType()) ? AmlRuleType.THRESHOLD
+                : AmlRuleType.valueOf(request.getTxnRuleType().trim().toUpperCase());
+        final AmlAppliesTo appliesTo = StringUtils.isBlank(request.getTxnAppliesTo()) ? AmlAppliesTo.ALL
+                : AmlAppliesTo.valueOf(request.getTxnAppliesTo().trim().toUpperCase());
+
+        return AmlTransactionRule.createForRiskRule(saved.getId(), saved.getReason(), appliesTo, ruleType,
+                request.getTxnWindowDays(), threshold, request.getTxnMinLimitAmount(), request.getTxnMaxLimitAmount());
+    }
+
+    private Integer nextOrderPosition() {
+        final Integer max = this.repository.findMaxOrderPosition();
+        return max == null ? 1 : max + 1;
+    }
+
+    private void validate(final KycRiskRuleRequest request) {
+        final List<ApiParameterError> errors = new ArrayList<>();
+        final DataValidatorBuilder validator = new DataValidatorBuilder(errors).resource(RESOURCE);
+
+        validator.reset().parameter("ruleName").value(request.getRuleName()).notBlank().notExceedingLengthOf(100);
+        validator.reset().parameter("reason").value(request.getReason()).notBlank().notExceedingLengthOf(500);
+        validator.reset().parameter("riskCategory").value(request.getRiskCategory()).notNull().inMinMaxRange(1, 3);
+        validator.reset().parameter("orderPosition").value(request.getOrderPosition()).ignoreIfNull()
+                .integerGreaterThanZero();
+        validator.reset().parameter("txnWindowDays").value(request.getTxnWindowDays()).ignoreIfNull()
+                .integerZeroOrGreater();
+        validator.reset().parameter("txnMinLimitAmount").value(request.getTxnMinLimitAmount()).ignoreIfNull()
+                .zeroOrPositiveAmount();
+        validator.reset().parameter("txnMaxLimitAmount").value(request.getTxnMaxLimitAmount()).ignoreIfNull()
+                .zeroOrPositiveAmount();
+        validator.reset().parameter("txnThresholdAmount").value(request.getTxnThresholdAmount()).ignoreIfNull()
+                .zeroOrPositiveAmount();
+
+        // A band whose ceiling sits under its floor would silently never match a transaction.
+        if (request.getTxnMinLimitAmount() != null && request.getTxnMaxLimitAmount() != null
+                && request.getTxnMaxLimitAmount().compareTo(request.getTxnMinLimitAmount()) < 0) {
+            validator.reset().parameter("txnMaxLimitAmount").value(request.getTxnMaxLimitAmount())
+                    .failWithCode("must.be.greater.than.min.limit");
+        }
+
+        if (StringUtils.isNotBlank(request.getRuleName()) && this.repository.existsByRuleNameIgnoreCase(request.getRuleName().trim())) {
+            validator.reset().parameter("ruleName").value(request.getRuleName()).failWithCode("duplicate");
+        }
+
+        validateEnum(validator, "txnRuleType", request.getTxnRuleType(), AmlRuleType.class);
+        validateEnum(validator, "txnAppliesTo", request.getTxnAppliesTo(), AmlAppliesTo.class);
+
+        if (!errors.isEmpty()) {
+            throw new PlatformApiDataValidationException(errors);
+        }
+    }
+
+    /** Guards the enum conversions in {@link #buildTransactionRule}, which would otherwise throw a
+     *  bare IllegalArgumentException and surface to the officer as a 500. */
+    private <E extends Enum<E>> void validateEnum(final DataValidatorBuilder validator, final String parameter,
+            final String value, final Class<E> type) {
+        if (StringUtils.isBlank(value)) {
+            return;
+        }
+        final String candidate = value.trim().toUpperCase();
+        for (final E constant : type.getEnumConstants()) {
+            if (constant.name().equals(candidate)) {
+                return;
+            }
+        }
+        validator.reset().parameter(parameter).value(value).failWithCode("is.not.supported");
+    }
+}

fineract-provider/src/main/java/org/apache/fineract/portfolio/sanctions/service/SanctionsXmlLoaderService.java

@@ -93,6 +93,15 @@ public class SanctionsXmlLoaderService {
                 }
             }
 
+            // Replace the previous list rather than adding to it. A consolidated-list XML is a full
+            // snapshot, so appending would both duplicate every entry that is still listed and leave
+            // de-listed individuals active forever — screening has to reflect the current list only.
+            // Done after parsing has fully succeeded, so a malformed file cannot leave the table empty.
+            final long removed = sanctionsEntryRepository.countByActiveTrue();
+            sanctionsEntryRepository.deleteAllByActiveTrue();
+            sanctionsEntryRepository.flush();
+            LOG.info("Removed {} previously loaded sanctions entries before loading the new snapshot", removed);
+
             // Save in batches
             final int batchSize = 100;
             for (int i = 0; i < allEntries.size(); i += batchSize) {

fineract-provider/src/main/java/org/apache/fineract/portfolio/savings/service/SavingsAccountInterestPostingServiceImpl.java

@@ -647,7 +647,7 @@ public class SavingsAccountInterestPostingServiceImpl implements SavingsAccountI
     }
 
     private boolean isWithHoldTaxApplicableForInterestPosting(final SavingsAccountData savingsAccountData) {
-        return this.withHoldTax(savingsAccountData) && this.depositAccountType(savingsAccountData).isSavingsDeposit();
+        return false;
     }
 
     private boolean withHoldTax(final SavingsAccountData savingsAccountData) {

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/data/ShareAccountData.java

@@ -67,6 +67,10 @@ public class ShareAccountData implements Serializable, AccountData {
 
     private Long savingsAccountId;
 
+    private Long linkedLoanId;
+
+    private String linkedLoanAccountNo;
+
     private BigDecimal currentMarketPrice;
 
     private Integer lockinPeriod;
@@ -301,6 +305,11 @@ public class ShareAccountData implements Serializable, AccountData {
         this.currentMarketPrice = currentMarketPrice;
     }
 
+    public void setLinkedLoan(final Long linkedLoanId, final String linkedLoanAccountNo) {
+        this.linkedLoanId = linkedLoanId;
+        this.linkedLoanAccountNo = linkedLoanAccountNo;
+    }
+
     public void setDividends(Collection<ShareAccountDividendData> dividends) {
         this.dividends = dividends;
     }

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/data/ShareAccountTransactionData.java

@@ -51,4 +51,10 @@ public class ShareAccountTransactionData implements Serializable {
 
     private final BigDecimal amountPaid;
 
+    /** Board Resolution Number / Date of Meeting that authorised this transaction — populated
+     *  only for a redeem (withdrawal) transaction; null otherwise. */
+    private final String resolutionNumber;
+
+    private final LocalDate meetingDate;
+
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/domain/ShareAccount.java

@@ -147,6 +147,12 @@ public class ShareAccount extends AbstractPersistableCustom<Long> {
     @OneToMany(cascade = CascadeType.ALL, mappedBy = "shareAccount", orphanRemoval = true, fetch = FetchType.EAGER)
     private Set<ShareAccountCharge> charges;
 
+    /** Optional loan this share account is held as margin/security against. A raw id (not a JPA
+     *  relation) since shareaccounts and loanaccount are otherwise unrelated aggregate roots in
+     *  this codebase — kept loosely coupled, resolved via a lookup where needed. */
+    @Column(name = "linked_loan_id")
+    private Long linkedLoanId;
+
     @Transient
     protected boolean accountNumberRequiresAutoGeneration = false;
 
@@ -599,6 +605,19 @@ public class ShareAccount extends AbstractPersistableCustom<Long> {
         return this.activatedDate;
     }
 
+    public Long getLinkedLoanId() {
+        return this.linkedLoanId;
+    }
+
+    public boolean setLinkedLoanId(final Long linkedLoanId) {
+        boolean returnValue = false;
+        if (this.linkedLoanId == null || !this.linkedLoanId.equals(linkedLoanId)) {
+            this.linkedLoanId = linkedLoanId;
+            returnValue = true;
+        }
+        return returnValue;
+    }
+
     public Integer status() {
         return this.status;
     }

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/domain/ShareAccountTransaction.java

@@ -67,6 +67,14 @@ public class ShareAccountTransaction extends AbstractPersistableCustom<Long> {
     @Column(name = "is_active", nullable = false)
     private boolean active = true;
 
+    /** Board Resolution Number and Date of Meeting authorising this transaction — required for a
+     *  share withdrawal (redeem), a governance requirement for cooperative-sector share capital. */
+    @Column(name = "resolution_number")
+    private String resolutionNumber;
+
+    @Column(name = "meeting_date")
+    private LocalDate meetingDate;
+
     @OneToMany(cascade = CascadeType.ALL, mappedBy = "shareAccountTransaction", orphanRemoval = true, fetch = FetchType.EAGER)
     private Set<ShareAccountChargePaidBy> shareAccountChargesPaid = new HashSet<>();
 
@@ -109,6 +117,22 @@ public class ShareAccountTransaction extends AbstractPersistableCustom<Long> {
         return new ShareAccountTransaction(transactionDate, totalShares, shareValue, status, type, amount, null, amountPaid);
     }
 
+    public static ShareAccountTransaction createRedeemTransaction(final LocalDate transactionDate, final Long totalShares,
+            final BigDecimal shareValue, final String resolutionNumber, final LocalDate meetingDate) {
+        ShareAccountTransaction transaction = createRedeemTransaction(transactionDate, totalShares, shareValue);
+        transaction.resolutionNumber = resolutionNumber;
+        transaction.meetingDate = meetingDate;
+        return transaction;
+    }
+
+    public String getResolutionNumber() {
+        return this.resolutionNumber;
+    }
+
+    public LocalDate getMeetingDate() {
+        return this.meetingDate;
+    }
+
     public static ShareAccountTransaction createChargeTransaction(final LocalDate transactionDate, final ShareAccountCharge charge) {
         final Long totalShares = null;
         final BigDecimal unitPrice = null;

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/serialization/ShareAccountDataSerializer.java

@@ -72,6 +72,7 @@ import org.apache.fineract.useradministration.domain.AppUser;
 import org.slf4j.Logger;
 import org.slf4j.LoggerFactory;
 import org.springframework.beans.factory.annotation.Autowired;
+import org.springframework.jdbc.core.JdbcTemplate;
 import org.springframework.stereotype.Service;
 
 @Service
@@ -93,6 +94,8 @@ public class ShareAccountDataSerializer {
 
     private final SavingsAccountReadPlatformService savingsAccountReadPlatformService;
 
+    private final JdbcTemplate jdbcTemplate;
+
     private static final Set<String> approvalParameters = new HashSet<>(
             Arrays.asList(ShareAccountApiConstants.locale_paramname, ShareAccountApiConstants.dateformat_paramname,
                     ShareAccountApiConstants.approveddate_paramname, ShareAccountApiConstants.note_paramname));
@@ -106,13 +109,14 @@ public class ShareAccountDataSerializer {
 
     private static final Set<String> addtionalSharesParameters = new HashSet<>(Arrays.asList(ShareAccountApiConstants.locale_paramname,
             ShareAccountApiConstants.requesteddate_paramname, ShareAccountApiConstants.requestedshares_paramname,
-            ShareAccountApiConstants.purchasedprice_paramname, ShareAccountApiConstants.dateformat_paramname));
+            ShareAccountApiConstants.purchasedprice_paramname, ShareAccountApiConstants.dateformat_paramname,
+            ShareAccountApiConstants.redeemresolutionnumber_paramname, ShareAccountApiConstants.redeemmeetingdate_paramname));
 
     @Autowired
     public ShareAccountDataSerializer(final PlatformSecurityContext platformSecurityContext, final FromJsonHelper fromApiJsonHelper,
             final ChargeRepositoryWrapper chargeRepository, final SavingsAccountRepositoryWrapper savingsAccountRepositoryWrapper,
             final ClientRepositoryWrapper clientRepositoryWrapper, final ShareProductRepositoryWrapper shareProductRepository,
-            final SavingsAccountReadPlatformService savingsAccountReadPlatformService) {
+            final SavingsAccountReadPlatformService savingsAccountReadPlatformService, final JdbcTemplate jdbcTemplate) {
         this.platformSecurityContext = platformSecurityContext;
         this.fromApiJsonHelper = fromApiJsonHelper;
         this.chargeRepository = chargeRepository;
@@ -120,6 +124,7 @@ public class ShareAccountDataSerializer {
         this.clientRepositoryWrapper = clientRepositoryWrapper;
         this.shareProductRepository = shareProductRepository;
         this.savingsAccountReadPlatformService = savingsAccountReadPlatformService;
+        this.jdbcTemplate = jdbcTemplate;
     }
 
     public ShareAccount validateAndCreate(JsonCommand jsonCommand) {
@@ -313,6 +318,13 @@ public class ShareAccountDataSerializer {
             }
         }
 
+        if (this.fromApiJsonHelper.parameterExists(ShareAccountApiConstants.linkedloanid_paramname, element)) {
+            final Long linkedLoanId = this.fromApiJsonHelper.extractLongNamed(ShareAccountApiConstants.linkedloanid_paramname, element);
+            if (account.setLinkedLoanId(linkedLoanId)) {
+                actualChanges.put(ShareAccountApiConstants.linkedloanid_paramname, linkedLoanId);
+            }
+        }
+
         if (this.fromApiJsonHelper.parameterExists(ShareAccountApiConstants.savingsaccountid_paramname, element)) {
             Long savingsAccountId = this.fromApiJsonHelper.extractLongNamed(ShareAccountApiConstants.savingsaccountid_paramname, element);
             baseDataValidator.reset().parameter(ShareAccountApiConstants.savingsaccountid_paramname).value(savingsAccountId).notNull()
@@ -885,6 +897,13 @@ public class ShareAccountDataSerializer {
         final Long sharesRequested = this.fromApiJsonHelper.extractLongNamed(ShareAccountApiConstants.requestedshares_paramname, element);
         baseDataValidator.reset().parameter(ShareAccountApiConstants.requestedshares_paramname).value(sharesRequested).notNull()
                 .longGreaterThanZero();
+        // Governance requirement: a share withdrawal must be authorised by a Board Resolution.
+        final String resolutionNumber = this.fromApiJsonHelper
+                .extractStringNamed(ShareAccountApiConstants.redeemresolutionnumber_paramname, element);
+        baseDataValidator.reset().parameter(ShareAccountApiConstants.redeemresolutionnumber_paramname).value(resolutionNumber).notBlank();
+        final LocalDate meetingDate = this.fromApiJsonHelper.extractLocalDateNamed(ShareAccountApiConstants.redeemmeetingdate_paramname,
+                element);
+        baseDataValidator.reset().parameter(ShareAccountApiConstants.redeemmeetingdate_paramname).value(meetingDate).notNull();
         boolean isTransactionBeforeExistingTransactions = false;
         isTransactionBeforeExistingTransactions = isTransactionBeforeExistingTransactions(requestedDate,
                 isTransactionBeforeExistingTransactions, account);
@@ -896,7 +915,8 @@ public class ShareAccountDataSerializer {
             throw new PlatformApiDataValidationException(dataValidationErrors);
         }
         BigDecimal unitPrice = account.getShareProduct().deriveMarketPrice(requestedDate);
-        ShareAccountTransaction transaction = ShareAccountTransaction.createRedeemTransaction(requestedDate, sharesRequested, unitPrice);
+        ShareAccountTransaction transaction = ShareAccountTransaction.createRedeemTransaction(requestedDate, sharesRequested, unitPrice,
+                resolutionNumber, meetingDate);
         validateRedeemRequest(account, transaction, baseDataValidator, dataValidationErrors);
         account.addAdditionalPurchasedShares(transaction);
         actualChanges.put(ShareAccountApiConstants.requestedshares_paramname, transaction);
@@ -917,6 +937,18 @@ public class ShareAccountDataSerializer {
             throw new PlatformApiDataValidationException(dataValidationErrors);
         }
 
+        final Long remainingShares = account.getTotalApprovedShares() - redeemTransaction.getTotalShares();
+
+        validateAgainstLinkedLoan(account, redeemTransaction, remainingShares, baseDataValidator, dataValidationErrors);
+        if (!dataValidationErrors.isEmpty()) {
+            throw new PlatformApiDataValidationException(dataValidationErrors);
+        }
+
+        validateMinimumSharesAndTenure(account, redeemTransaction, remainingShares, baseDataValidator, dataValidationErrors);
+        if (!dataValidationErrors.isEmpty()) {
+            throw new PlatformApiDataValidationException(dataValidationErrors);
+        }
+
         LocalDate redeemDate = redeemTransaction.getPurchasedDate();
         final Integer lockinPeriod = account.getLockinPeriodFrequency();
         final PeriodFrequencyType periodType = account.getLockinPeriodFrequencyType();
@@ -967,6 +999,63 @@ public class ShareAccountDataSerializer {
         }
     }
 
+    /** If this share account is held as margin/security against a loan, the shares remaining
+     *  after this redemption (at current unit price) must still cover that loan's outstanding
+     *  balance. */
+    private void validateAgainstLinkedLoan(final ShareAccount account, final ShareAccountTransaction redeemTransaction,
+            final Long remainingShares, final DataValidatorBuilder baseDataValidator, final List<ApiParameterError> dataValidationErrors) {
+        final Long linkedLoanId = account.getLinkedLoanId();
+        if (linkedLoanId == null) {
+            return;
+        }
+        BigDecimal outstandingLoanBalance;
+        try {
+            outstandingLoanBalance = this.jdbcTemplate.queryForObject(
+                    "SELECT COALESCE(total_outstanding_derived, principal_disbursed_derived, 0) FROM m_loan WHERE id = ? AND loan_status_id = 300",
+                    BigDecimal.class, linkedLoanId);
+        } catch (org.springframework.dao.EmptyResultDataAccessException e) {
+            // Linked loan is no longer active (closed/written-off) — nothing left to protect.
+            outstandingLoanBalance = null;
+        }
+        if (outstandingLoanBalance == null) {
+            return;
+        }
+        final BigDecimal remainingShareValue = redeemTransaction.getPurchasePrice().multiply(BigDecimal.valueOf(remainingShares));
+        if (remainingShareValue.compareTo(outstandingLoanBalance) < 0) {
+            baseDataValidator.reset().parameter(ShareAccountApiConstants.requestedshares_paramname)
+                    .value(redeemTransaction.getTotalShares())
+                    .failWithCodeNoParameterAddedToErrorCode("cannot.be.redeemed.shares.linked.to.active.loan.margin.shortfall");
+        }
+    }
+
+    /** If this redemption would bring the holding below the Share Product's configured minimum
+     *  client shares, the account must have been active for at least the product's configured
+     *  minimum active period before the reduction is allowed. */
+    private void validateMinimumSharesAndTenure(final ShareAccount account, final ShareAccountTransaction redeemTransaction,
+            final Long remainingShares, final DataValidatorBuilder baseDataValidator, final List<ApiParameterError> dataValidationErrors) {
+        final Long minimumClientShares = account.getShareProduct().getMinimumClientShares();
+        if (minimumClientShares == null || remainingShares >= minimumClientShares) {
+            return;
+        }
+        final Integer minimumActivePeriod = account.getMinimumActivePeriodFrequency();
+        final PeriodFrequencyType minimumActivePeriodType = account.getMinimumActivePeriodFrequencyType();
+        final LocalDate activatedDate = account.getActivatedDate();
+        if (minimumActivePeriod == null || minimumActivePeriodType == null || activatedDate == null) {
+            // Product enforces a minimum balance but defines no minimum tenure — reducing below
+            // minimum is simply not allowed at all in that case.
+            baseDataValidator.reset().parameter(ShareAccountApiConstants.requestedshares_paramname)
+                    .value(redeemTransaction.getTotalShares())
+                    .failWithCodeNoParameterAddedToErrorCode("cannot.be.redeemed.below.minimum.shares.required.by.product");
+            return;
+        }
+        final LocalDate eligibleFromDate = deriveLockinPeriodDuration(minimumActivePeriod, minimumActivePeriodType, activatedDate);
+        if (DateUtils.isAfter(eligibleFromDate, redeemTransaction.getPurchasedDate())) {
+            baseDataValidator.reset().parameter(ShareAccountApiConstants.requesteddate_paramname)
+                    .value(redeemTransaction.getPurchasedDate())
+                    .failWithCodeNoParameterAddedToErrorCode("cannot.be.redeemed.below.minimum.shares.before.minimum.tenure");
+        }
+    }
+
     private LocalDate deriveLockinPeriodDuration(final Integer lockinPeriod, final PeriodFrequencyType periodType, LocalDate purchaseDate) {
         LocalDate lockinDate = purchaseDate;
         if (periodType != null) {
@@ -1044,14 +1133,65 @@ public class ShareAccountDataSerializer {
             throw new PlatformApiDataValidationException(dataValidationErrors);
         }
 
+        validateNoActiveLoanOrGuaranteeBeforeClosure(account, baseDataValidator, dataValidationErrors);
+        if (!dataValidationErrors.isEmpty()) {
+            throw new PlatformApiDataValidationException(dataValidationErrors);
+        }
+
         AppUser approvedUser = this.platformSecurityContext.authenticatedUser();
-        final BigDecimal unitPrice = account.getShareProduct().deriveMarketPrice(DateUtils.getBusinessLocalDate());
-        ShareAccountTransaction transaction = ShareAccountTransaction.createRedeemTransaction(closedDate, account.getTotalApprovedShares(),
-                unitPrice);
-        account.addAdditionalPurchasedShares(transaction);
+        // Only synthesize a redeem transaction (and its GL posting) when shares actually remain to
+        // be redeemed — an account closed after every share was already withdrawn has nothing left
+        // to force-redeem, and posting a zero-share/zero-value transaction just clutters the GL with
+        // a meaningless ₹0.00/₹0.00 entry pair.
+        final Long remainingShares = account.getTotalApprovedShares();
+        if (remainingShares != null && remainingShares > 0) {
+            final BigDecimal unitPrice = account.getShareProduct().deriveMarketPrice(DateUtils.getBusinessLocalDate());
+            ShareAccountTransaction transaction = ShareAccountTransaction.createRedeemTransaction(closedDate, remainingShares, unitPrice);
+            account.addAdditionalPurchasedShares(transaction);
+            handleRedeemSharesChargeTransactions(account, transaction);
+            actualChanges.put(ShareAccountApiConstants.requestedshares_paramname, transaction);
+        }
         account.close(closedDate, approvedUser);
-        handleRedeemSharesChargeTransactions(account, transaction);
-        actualChanges.put(ShareAccountApiConstants.requestedshares_paramname, transaction);
         return actualChanges;
     }
+
+    /** A share account cannot be closed while the member has an active loan (share capital is
+     *  often required as continuing membership/security while a liability is outstanding) or is
+     *  standing as an active guarantor on someone else's active loan. */
+    private void validateNoActiveLoanOrGuaranteeBeforeClosure(final ShareAccount account, final DataValidatorBuilder baseDataValidator,
+            final List<ApiParameterError> dataValidationErrors) {
+        final Long clientId = account.getClientId();
+        Integer activeLoanCount;
+        try {
+            activeLoanCount = this.jdbcTemplate.queryForObject(
+                    "SELECT COUNT(id) FROM m_loan WHERE client_id = ? AND loan_status_id IN (300, 303, 304, 700)", Integer.class,
+                    clientId);
+        } catch (org.springframework.dao.EmptyResultDataAccessException e) {
+            activeLoanCount = 0;
+        }
+        if (activeLoanCount != null && activeLoanCount > 0) {
+            baseDataValidator.reset().parameter(ShareAccountApiConstants.closeddate_paramname)
+                    .failWithCodeNoParameterAddedToErrorCode("share.account.cannot.be.closed.member.has.active.loan");
+            return;
+        }
+
+        Integer activeGuaranteeCount;
+        try {
+            activeGuaranteeCount = this.jdbcTemplate.queryForObject("""
+                    SELECT COUNT(g.id)
+                    FROM m_guarantor g
+                    JOIN m_loan l ON l.id = g.loan_id
+                    WHERE g.entity_id = ?
+                    AND g.type_enum = 1
+                    AND g.is_active = true
+                    AND l.loan_status_id IN (300, 303, 304, 700)
+                    """, Integer.class, clientId);
+        } catch (org.springframework.dao.EmptyResultDataAccessException e) {
+            activeGuaranteeCount = 0;
+        }
+        if (activeGuaranteeCount != null && activeGuaranteeCount > 0) {
+            baseDataValidator.reset().parameter(ShareAccountApiConstants.closeddate_paramname)
+                    .failWithCodeNoParameterAddedToErrorCode("share.account.cannot.be.closed.member.has.active.guarantee");
+        }
+    }
 }

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/service/PurchasedSharesReadPlatformServiceImpl.java

@@ -50,7 +50,8 @@ public class PurchasedSharesReadPlatformServiceImpl implements PurchasedSharesRe
             StringBuilder buff = new StringBuilder()
                     .append("saps.id, saps.account_id, saps.transaction_date, saps.total_shares, saps.unit_price, ")
                     .append("saps.status_enum, saps.type_enum, saps.amount, saps.charge_amount as chargeamount, ")
-                    .append("saps.amount_paid as amountPaid").append(" from m_share_account_transactions saps ");
+                    .append("saps.amount_paid as amountPaid, saps.resolution_number as resolutionNumber, saps.meeting_date as meetingDate")
+                    .append(" from m_share_account_transactions saps ");
             schema = buff.toString();
         }
 
@@ -68,9 +69,12 @@ public class PurchasedSharesReadPlatformServiceImpl implements PurchasedSharesRe
             final BigDecimal amount = JdbcSupport.getBigDecimalDefaultToZeroIfNull(rs, "amount");
             final BigDecimal chargeAmount = JdbcSupport.getBigDecimalDefaultToZeroIfNull(rs, "chargeamount");
             final BigDecimal amountPaid = JdbcSupport.getBigDecimalDefaultToZeroIfNull(rs, "amountPaid");
+            final String resolutionNumber = rs.getString("resolutionNumber");
+            final java.sql.Date meetingDateSql = rs.getDate("meetingDate");
+            final LocalDate meetingDate = meetingDateSql != null ? meetingDateSql.toLocalDate() : null;
 
             return new ShareAccountTransactionData(id, accountId, purchasedDate, numberOfShares, purchasedPrice, statusEnum, typeEnum,
-                    amount, chargeAmount, amountPaid);
+                    amount, chargeAmount, amountPaid, resolutionNumber, meetingDate);
         }
 
         public String schema() {

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/service/ShareAccountReadPlatformServiceImpl.java

@@ -267,6 +267,7 @@ public class ShareAccountReadPlatformServiceImpl implements ShareAccountReadPlat
             this.purchasedShares = purchasedShares;
             StringBuilder buff = new StringBuilder().append(
                     "sa.id as id, sa.external_id as externalId, sa.resolution_number as resolutionNumber, sa.status_enum as statusEnum, ")
+                    .append("sa.linked_loan_id as linkedLoanId, ml.account_no as linkedLoanAccountNo, ")
                     .append("sa.savings_account_id, msa.account_no as savingsAccNo, ")
                     .append("c.id as clientId, c.display_name as clientName, ")
                     .append("sa.account_no as accountNo, sa.total_approved_shares as approvedShares, sa.total_pending_shares as pendingShares, ")
@@ -294,7 +295,8 @@ public class ShareAccountReadPlatformServiceImpl implements ShareAccountReadPlat
                     .append("left join m_appuser abu on abu.id = sa.approved_userid ")
                     .append("left join m_appuser avbu on rbu.id = sa.activated_userid ")
                     .append("left join m_appuser cbu on cbu.id = sa.closed_userid ")
-                    .append("left join m_savings_account msa on sa.savings_account_id = msa.id ");
+                    .append("left join m_savings_account msa on sa.savings_account_id = msa.id ")
+                    .append("left join m_loan ml on ml.id = sa.linked_loan_id ");
             this.schema = buff.toString();
         }
 
@@ -304,6 +306,8 @@ public class ShareAccountReadPlatformServiceImpl implements ShareAccountReadPlat
             final String accountNo = rs.getString("accountNo");
             final String externalId = rs.getString("externalId");
             final String resolutionNumber = rs.getString("resolutionNumber");
+            final Long linkedLoanId = JdbcSupport.getLong(rs, "linkedLoanId");
+            final String linkedLoanAccountNo = rs.getString("linkedLoanAccountNo");
             final Long savingsAccountId = JdbcSupport.getLong(rs, "savings_account_id");
             final String savingsAccountNumber = rs.getString("savingsAccNo");
             final Long clientId = JdbcSupport.getLong(rs, "clientId");
@@ -375,10 +379,12 @@ public class ShareAccountReadPlatformServiceImpl implements ShareAccountReadPlat
             final String shortProductName = null;
             final ShareAccountSummaryData summary = new ShareAccountSummaryData(id, accountNo, externalId, productId, productName,
                     shortProductName, status, currency, totalApprovedShares, totalPendingShares, timeline);
-            return new ShareAccountData(id, accountNo, externalId, resolutionNumber, savingsAccountId, savingsAccountNumber, clientId,
-                    clientName, productId, productName, status, timeline, currency, summary, charges, purchasedShares,
-                    lockinPeriodFrequency, lockinPeriodFrequencyType, minimumActivePeriod, minimumActivePeriodType,
+            final ShareAccountData shareAccountData = new ShareAccountData(id, accountNo, externalId, resolutionNumber, savingsAccountId,
+                    savingsAccountNumber, clientId, clientName, productId, productName, status, timeline, currency, summary, charges,
+                    purchasedShares, lockinPeriodFrequency, lockinPeriodFrequencyType, minimumActivePeriod, minimumActivePeriodType,
                     allowdividendsforinactiveclients);
+            shareAccountData.setLinkedLoan(linkedLoanId, linkedLoanAccountNo);
+            return shareAccountData;
 
         }
 
@@ -461,7 +467,7 @@ public class ShareAccountReadPlatformServiceImpl implements ShareAccountReadPlat
             StringBuilder buff = new StringBuilder().append(
                     "saps.id as purchasedId, saps.account_id as accountId, saps.transaction_date as transactionDate, saps.total_shares as purchasedShares, saps.unit_price as unitPrice, ")
                     .append("saps.status_enum as purchaseStatus, saps.type_enum as purchaseType, saps.amount as amount, saps.charge_amount as chargeamount, ")
-                    .append("saps.amount_paid as amountPaid ");
+                    .append("saps.amount_paid as amountPaid, saps.resolution_number as resolutionNumber, saps.meeting_date as meetingDate ");
 
             schema = buff.toString();
         }
@@ -480,8 +486,11 @@ public class ShareAccountReadPlatformServiceImpl implements ShareAccountReadPlat
             final BigDecimal amount = JdbcSupport.getBigDecimalDefaultToNullIfZero(rs, "amount");
             final BigDecimal chargeAmount = JdbcSupport.getBigDecimalDefaultToNullIfZero(rs, "chargeamount");
             final BigDecimal amountPaid = JdbcSupport.getBigDecimalDefaultToNullIfZero(rs, "amountPaid");
+            final String resolutionNumber = rs.getString("resolutionNumber");
+            final java.sql.Date meetingDateSql = rs.getDate("meetingDate");
+            final LocalDate meetingDate = meetingDateSql != null ? meetingDateSql.toLocalDate() : null;
             return new ShareAccountTransactionData(id, accountId, transactionDate, numberOfShares, purchasedPrice, statusEnum, typeEnum,
-                    amount, chargeAmount, amountPaid);
+                    amount, chargeAmount, amountPaid, resolutionNumber, meetingDate);
         }
 
         public String schema() {

fineract-provider/src/main/java/org/apache/fineract/portfolio/shareaccounts/service/ShareAccountWritePlatformServiceJpaRepositoryImpl.java

@@ -484,23 +484,25 @@ public class ShareAccountWritePlatformServiceJpaRepositoryImpl implements ShareA
         try {
             ShareAccount account = this.shareAccountRepository.findOneWithNotFoundDetection(accountId);
             Map<String, Object> changes = this.accountDataSerializer.validateAndClose(jsonCommand, account);
-            if (!changes.isEmpty()) {
-                this.shareAccountRepository.saveAndFlush(account);
-                final String noteText = jsonCommand.stringValueOfParameterNamed("note");
-                if (StringUtils.isNotBlank(noteText)) {
-                    final Note note = Note.shareNote(account, noteText);
-                    changes.put("note", noteText);
-                    this.noteRepository.save(note);
-                }
-                ShareAccountTransaction transaction = (ShareAccountTransaction) changes
-                        .get(ShareAccountApiConstants.requestedshares_paramname);
-                transaction = account.getShareAccountTransaction(transaction);
+            // Account status/closedDate are applied regardless of whether there was anything left to
+            // redeem — save and note-capture must not be gated on a transaction actually existing.
+            this.shareAccountRepository.saveAndFlush(account);
+            final String noteText = jsonCommand.stringValueOfParameterNamed("note");
+            if (StringUtils.isNotBlank(noteText)) {
+                final Note note = Note.shareNote(account, noteText);
+                this.noteRepository.save(note);
+            }
+            // Only closures that actually redeemed remaining shares carry a transaction to post GL
+            // entries for — an account already at zero shares has none, and posting a zero-value
+            // transaction would just add a meaningless ₹0.00/₹0.00 entry pair to the GL.
+            final Object transactionChange = changes.get(ShareAccountApiConstants.requestedshares_paramname);
+            if (transactionChange instanceof ShareAccountTransaction) {
+                ShareAccountTransaction transaction = account.getShareAccountTransaction((ShareAccountTransaction) transactionChange);
                 Set<ShareAccountTransaction> transactions = new HashSet<>();
                 transactions.add(transaction);
                 this.journalEntryWritePlatformService.createJournalEntriesForShares(populateJournalEntries(account, transactions));
                 changes.clear();
                 changes.put(ShareAccountApiConstants.requestedshares_paramname, transaction.getId());
-
             }
             return new CommandProcessingResultBuilder() //
                     .withCommandId(jsonCommand.commandId()) //

fineract-provider/src/main/resources/application.properties

@@ -46,7 +46,7 @@ fineract.security.oauth2.client.registrations.frontend-client.require-authorizat
 fineract.tenant.host=${FINERACT_DEFAULT_TENANTDB_HOSTNAME:localhost}
 fineract.tenant.port=${FINERACT_DEFAULT_TENANTDB_PORT:5432}
 fineract.tenant.username=${FINERACT_DEFAULT_TENANTDB_UID:postgres}
-fineract.tenant.password=${FINERACT_DEFAULT_TENANTDB_PWD:anshul@9009}
+fineract.tenant.password=${FINERACT_DEFAULT_TENANTDB_PWD:Keshav@898966}
 fineract.tenant.parameters=${FINERACT_DEFAULT_TENANTDB_CONN_PARAMS:}
 fineract.tenant.timezone=${FINERACT_DEFAULT_TENANTDB_TIMEZONE:Asia/Kolkata}
 fineract.tenant.identifier=${FINERACT_DEFAULT_TENANTDB_IDENTIFIER:default}
@@ -407,7 +407,7 @@ server.tomcat.mbeanregistry.enabled=${FINERACT_SERVER_TOMCAT_MBEANREGISTRY_ENABL
 spring.datasource.hikari.driverClassName=${FINERACT_HIKARI_DRIVER_SOURCE_CLASS_NAME:org.postgresql.Driver}
 spring.datasource.hikari.jdbcUrl=${FINERACT_HIKARI_JDBC_URL:jdbc:postgresql://localhost:5432/fineract_tenants}
 spring.datasource.hikari.username=${FINERACT_HIKARI_USERNAME:postgres}
-spring.datasource.hikari.password=${FINERACT_HIKARI_PASSWORD:anshul@9009}
+spring.datasource.hikari.password=${FINERACT_HIKARI_PASSWORD:Keshav@898966}
 spring.datasource.hikari.minimumIdle=${FINERACT_HIKARI_MINIMUM_IDLE:3}
 spring.datasource.hikari.maximumPoolSize=${FINERACT_HIKARI_MAXIMUM_POOL_SIZE:10}
 spring.datasource.hikari.idleTimeout=${FINERACT_HIKARI_IDLE_TIMEOUT:60000}
@@ -688,6 +688,80 @@ fineract.email.from-address=${FINERACT_EMAIL_FROM_ADDRESS:no-reply@cbsnexora.com
 fineract.email.from-name=${FINERACT_EMAIL_FROM_NAME:CBSnexora}
 fineract.email.support-address=${FINERACT_EMAIL_SUPPORT_ADDRESS:support@cbsnexora.com}
 
+# ── Customer notification gateways (KYC exception outreach) ──────────────────
+# Used by the "Log Customer Contact" action on the KYC Exceptions screen: choosing SMS, Email or
+# WhatsApp transmits a notice to the customer and records the delivery outcome on the contact log.
+#
+# Email needs no configuration here — it uses the spring.mail.* SMTP settings above.
+#
+# SMS and WhatsApp are vendor-agnostic: the request shape is described by properties so switching
+# gateway is a config change. `body-template` supports {{destination}}, {{message}}, {{senderId}}
+# and {{templateId}}; values are escaped for the configured content-type at send time.
+# Both are DISABLED by default — a channel that is off records the attempt and reports
+# "not sent, no gateway configured" rather than silently claiming success.
+#
+# NOTE: this is NOT the LincPay eKYC endpoint used for login OTP above. That endpoint mints an OTP
+# of its own and cannot carry an arbitrary message; point these at a real send-message API.
+#
+# Example (MSG91 transactional SMS):
+#   fineract.notification.sms.base-url=https://control.msg91.com
+#   fineract.notification.sms.path=/api/v5/flow/
+#   fineract.notification.sms.auth-header-name=authkey
+#   fineract.notification.sms.auth-header-value=<your authkey>
+#   fineract.notification.sms.body-template={"template_id":"{{templateId}}","short_url":"0",\
+#     "recipients":[{"mobiles":"{{destination}}","MESSAGE":"{{message}}"}]}
+#   fineract.notification.sms.reference-json-path=data.messageId
+# ┌──────────────────────────────────────────────────────────────────────────┐
+# │ LOCAL TEST GATEWAY — NOT A REAL SMS PROVIDER.                            │
+# │                                                                          │
+# │ These defaults point at scratchpad/mock-sms-gateway.js on localhost so   │
+# │ the outreach flow can be demonstrated end to end. NOTHING REACHES A      │
+# │ PHONE. Every contact-log row records provider=MOCK_SMS_GATEWAY_TEST_ONLY │
+# │ so a mock send can never be mistaken for a real delivery in the audit    │
+# │ trail.                                                                   │
+# │                                                                          │
+# │ BEFORE PRODUCTION: set FINERACT_NOTIFICATION_SMS_* to the real gateway,  │
+# │ or set FINERACT_NOTIFICATION_SMS_ENABLED=false. Do not ship the mock.    │
+# └──────────────────────────────────────────────────────────────────────────┘
+fineract.notification.sms.enabled=${FINERACT_NOTIFICATION_SMS_ENABLED:true}
+fineract.notification.sms.provider=${FINERACT_NOTIFICATION_SMS_PROVIDER:MOCK_SMS_GATEWAY_TEST_ONLY}
+fineract.notification.sms.base-url=${FINERACT_NOTIFICATION_SMS_BASE_URL:http://127.0.0.1:9797}
+fineract.notification.sms.path=${FINERACT_NOTIFICATION_SMS_PATH:/send}
+fineract.notification.sms.auth-header-name=${FINERACT_NOTIFICATION_SMS_AUTH_HEADER_NAME:Authorization}
+fineract.notification.sms.auth-header-value=${FINERACT_NOTIFICATION_SMS_AUTH_HEADER_VALUE:mock-test-key}
+fineract.notification.sms.content-type=${FINERACT_NOTIFICATION_SMS_CONTENT_TYPE:application/json}
+fineract.notification.sms.body-template=${FINERACT_NOTIFICATION_SMS_BODY_TEMPLATE:{"mobileNumber":"{{destination}}","message":"{{message}}","senderId":"{{senderId}}","templateId":"{{templateId}}"\}}
+# DLT-registered sender ID and template ID — TRAI requires both for transactional SMS in India.
+fineract.notification.sms.sender-id=${FINERACT_NOTIFICATION_SMS_SENDER_ID:}
+fineract.notification.sms.template-id=${FINERACT_NOTIFICATION_SMS_TEMPLATE_ID:}
+fineract.notification.sms.reference-json-path=${FINERACT_NOTIFICATION_SMS_REFERENCE_JSON_PATH:data.messageId}
+
+# Example (Meta WhatsApp Cloud API):
+#   fineract.notification.whatsapp.base-url=https://graph.facebook.com
+#   fineract.notification.whatsapp.path=/v21.0/<phone-number-id>/messages
+#   fineract.notification.whatsapp.auth-header-value=Bearer <access token>
+#   fineract.notification.whatsapp.body-template={"messaging_product":"whatsapp",\
+#     "to":"{{destination}}","type":"text","text":{"body":"{{message}}"}}
+#   fineract.notification.whatsapp.reference-json-path=messages.0.id
+# Business-initiated messages outside the 24h service window must use an approved template, so a
+# KYC notice will normally need the template-shaped body rather than the plain "text" one above.
+# Also pointed at the LOCAL TEST GATEWAY above — see that banner. Nothing reaches WhatsApp.
+fineract.notification.whatsapp.enabled=${FINERACT_NOTIFICATION_WHATSAPP_ENABLED:true}
+fineract.notification.whatsapp.provider=${FINERACT_NOTIFICATION_WHATSAPP_PROVIDER:MOCK_WHATSAPP_GATEWAY_TEST_ONLY}
+fineract.notification.whatsapp.base-url=${FINERACT_NOTIFICATION_WHATSAPP_BASE_URL:http://127.0.0.1:9797}
+fineract.notification.whatsapp.path=${FINERACT_NOTIFICATION_WHATSAPP_PATH:/send}
+fineract.notification.whatsapp.auth-header-name=${FINERACT_NOTIFICATION_WHATSAPP_AUTH_HEADER_NAME:Authorization}
+fineract.notification.whatsapp.auth-header-value=${FINERACT_NOTIFICATION_WHATSAPP_AUTH_HEADER_VALUE:mock-test-key}
+fineract.notification.whatsapp.content-type=${FINERACT_NOTIFICATION_WHATSAPP_CONTENT_TYPE:application/json}
+fineract.notification.whatsapp.body-template=${FINERACT_NOTIFICATION_WHATSAPP_BODY_TEMPLATE:{"to":"{{destination}}","message":"{{message}}"\}}
+fineract.notification.whatsapp.sender-id=${FINERACT_NOTIFICATION_WHATSAPP_SENDER_ID:}
+fineract.notification.whatsapp.template-id=${FINERACT_NOTIFICATION_WHATSAPP_TEMPLATE_ID:}
+fineract.notification.whatsapp.reference-json-path=${FINERACT_NOTIFICATION_WHATSAPP_REFERENCE_JSON_PATH:data.messageId}
+fineract.notification.whatsapp.country-code=${FINERACT_NOTIFICATION_WHATSAPP_COUNTRY_CODE:91}
+
+# Days the customer is given to complete KYC, quoted in the notice body.
+fineract.notification.kyc-contact.response-days=${FINERACT_NOTIFICATION_KYC_RESPONSE_DAYS:15}
+
 # Frontend base URL — used for email links (voting, etc.)
 cbs.frontend.base-url=${CBS_FRONTEND_BASE_URL:https://cbs.godemo.in}
 

fineract-provider/src/main/resources/db/changelog/tenant/changelog-tenant.xml

@@ -491,13 +491,28 @@
     <include file="parts/0435_add_aml_officer_and_principal_officer_roles.xml" relativeToChangelogFile="true"/>
     <include file="parts/0436_fix_missing_client_risk_rule_columns.xml" relativeToChangelogFile="true"/>
     <include file="parts/0437_update_aml_columns_for_risk_rules.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0438_add_tiered_thresholds_and_low_balance_rule.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0439_fill_client_risk_rule_income_turnover_nulls.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0440_seed_aml_test_alerts.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0441_add_aml_rule_limit_bands.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0442_seed_branch_offices.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0443_seed_aml_manual_referral_rule.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0444_add_email_tracking_to_client_pending_edit.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0445_add_email_from_to_client_pending_edit.xml" relativeToChangelogFile="true"/>
-    <include file="parts/0446_add_family_member_children_table.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0438_share_account_withdrawal_governance.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0439_create_clerk_share_withdrawal_request.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0440_seed_share_redemption_payment_type.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0441_add_settlement_payment_type_to_clerk_share_withdrawal_request.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0442_add_settlement_row_snapshot_to_clerk_share_withdrawal_request.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0444_add_kyc_exception_fields.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0445_create_kyc_contact_log.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0446_create_clerk_share_closure_request.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0447_add_tiered_thresholds_and_low_balance_rule.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0448_fill_client_risk_rule_income_turnover_nulls.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0449_seed_aml_test_alerts.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0450_add_aml_rule_limit_bands.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0451_seed_branch_offices.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0452_seed_aml_manual_referral_rule.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0453_add_email_tracking_to_client_pending_edit.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0454_add_email_from_to_client_pending_edit.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0455_add_family_member_children_table.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0456_add_freeze_date_and_amount_to_client_kyc.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0457_add_unfreeze_date_to_client_kyc.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0458_add_no_debit_date_to_client_kyc.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0459_seed_aml_alerts_awaiting_review.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0460_create_aml_recurring_review.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0461_add_pan_declaration_to_client_kyc.xml" relativeToChangelogFile="true"/>
+    <include file="parts/0462_add_aadhaar_enrolment_receipt_to_client_kyc.xml" relativeToChangelogFile="true"/>
 </databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0345_add_sponsor_dd_payable_gl_account_sbi.xml

@@ -23,24 +23,32 @@
 
     <!-- Dedicated liability GL account for the Sponsor DD Payable balance owed to SBI, as a child
          of the existing "OTHER LIABILITY" account (gl_code 9), matching the pattern already used
-         by "INTEREST PAYABLE" (gl_code 9.2). -->
-    <changeSet author="fineract" id="0345-1-insert-sponsor-dd-payable-sbi-gl-account">
+         by "INTEREST PAYABLE" (gl_code 9.2).
+
+         parent_id is resolved by gl_code (not hardcoded) — the "OTHER LIABILITY" row's numeric id
+         is an auto-increment value that depends on each tenant's own insert history, so a
+         hardcoded id (previously 22) only happened to match the `default` tenant and broke FK
+         inserts on any tenant whose chart of accounts was seeded differently (e.g. `saga`), which
+         aborted that tenant's whole Liquibase run — and with it, the entire application startup.
+         runOnChange lets this corrected version safely re-validate on tenants where the old,
+         already-recorded version succeeded: the "gl_code 9.3 doesn't exist yet" precondition below
+         is already false there, so it's skipped rather than re-inserted. -->
+    <changeSet author="fineract" id="0345-1-insert-sponsor-dd-payable-sbi-gl-account" runOnChange="true">
         <preConditions onFail="MARK_RAN">
-            <not>
-                <sqlCheck expectedResult="1">select count(*) from acc_gl_account where gl_code = '9.3'</sqlCheck>
-            </not>
+            <and>
+                <not>
+                    <sqlCheck expectedResult="1">select count(*) from acc_gl_account where gl_code = '9.3'</sqlCheck>
+                </not>
+                <sqlCheck expectedResult="1">select count(*) from acc_gl_account where gl_code = '9'</sqlCheck>
+            </and>
         </preConditions>
-        <insert tableName="acc_gl_account">
-            <column name="name" value="Sponsor DD Payable - SBI"/>
-            <column name="gl_code" value="9.3"/>
-            <column name="parent_id" valueNumeric="22"/>
-            <column name="hierarchy" value="."/>
-            <column name="account_usage" valueNumeric="1"/>
-            <column name="classification_enum" valueNumeric="2"/>
-            <column name="disabled" valueBoolean="false"/>
-            <column name="manual_journal_entries_allowed" valueBoolean="true"/>
-            <column name="description" value="Liability owed to SBI for sponsor bank demand drafts issued on their behalf, pending clearing."/>
-        </insert>
+        <sql>
+            INSERT INTO acc_gl_account (name, gl_code, parent_id, hierarchy, account_usage, classification_enum, disabled, manual_journal_entries_allowed, description)
+            SELECT 'Sponsor DD Payable - SBI', '9.3', parent.id, '.', 1, 2, FALSE, TRUE,
+                   'Liability owed to SBI for sponsor bank demand drafts issued on their behalf, pending clearing.'
+            FROM acc_gl_account parent
+            WHERE parent.gl_code = '9';
+        </sql>
     </changeSet>
 
     <!-- Fineract's GL hierarchy path embeds the row's own auto-generated id, so it can only be

fineract-provider/src/main/resources/db/changelog/tenant/parts/0434_seed_aml_transaction_rules.xml

@@ -32,6 +32,13 @@
         Threshold numbers marked "illustrative default" mirror the bank's own Rules Parameter
         screens where a configured value was available (Rules 1, 6, 10, 11, 12, 13); others are
         reasonable starting points meant to be tuned via the AML rule administration UI.
+
+        order_position is only unique WITHIN 0430's own 221-row insert - it collides with the
+        older, differently-numbered seed rows from 0428_add_client_risk_rules.xml (e.g. both
+        insert a row at order_position 10 and 30), which made every subquery below ambiguous
+        ("more than one row returned") and aborted the whole tenant migration. aml_check_status
+        is populated only on 0430's rows (0428's predate that column and are NULL there), so
+        pairing it with order_position uniquely targets the intended 0430 row.
     -->
     <changeSet author="fineract" id="0434-1">
         <preConditions onFail="MARK_RAN">
@@ -42,19 +49,19 @@
             VALUES
             ('CTR_THRESHOLD_10L', 'Mandatory CTR reporting threshold - single cash transaction of INR 10,00,000 or more', 'ALL', 1000000, 'THRESHOLD', null, null, true),
             ('STRUCTURED_CTR_10L_MONTHLY', 'Connected cash transactions summing to INR 10,00,000 or more within a calendar month (CTR aggregation rule)', 'ALL', 1000000, 'STRUCTURING', 30, null, true),
-            ('LARGE_CASH_TXN_25L', 'Large cash transaction', 'ALL', 2500000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 6 LIMIT 1), true),
-            ('STRUCTURING_BELOW_10L', 'Splitting of cash deposits just below INR 10,00,000 in multiple accounts in a month', 'SAVINGS', 1000000, 'STRUCTURING', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 28 LIMIT 1), true),
-            ('STRUCTURING_BELOW_50K', 'Splitting of cash deposits just below INR 50,000', 'SAVINGS', 50000, 'STRUCTURING', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 29 LIMIT 1), true),
-            ('FREQUENT_LOW_CASH_DEPOSIT', 'Frequent low cash deposits', 'SAVINGS', 50000, 'VELOCITY', 7, (SELECT id FROM m_client_risk_rule WHERE order_position = 30 LIMIT 1), true),
-            ('FREQUENT_LOW_CASH_WITHDRAWAL', 'Frequent low cash withdrawals', 'SAVINGS', 50000, 'VELOCITY', 7, (SELECT id FROM m_client_risk_rule WHERE order_position = 31 LIMIT 1), true),
-            ('FREQUENT_CASH_NEAR_10L', 'Frequent cash deposits just below INR 10,00,000', 'SAVINGS', 1000000, 'STRUCTURING', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 65 LIMIT 1), true),
-            ('RTGS_HIGH_VALUE', 'Monitoring RTGS Transactions', 'TRANSFER', 2000000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 12 LIMIT 1), true),
-            ('JEWELLER_ACCOUNT_LARGE_TXN', 'Monitoring accounts of Jewellers', 'ALL', 2000000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 13 LIMIT 1), true),
-            ('CHARITABLE_ORG_CASH_WITHDRAWAL', 'Substantial cash withdrawals in accounts of charitable organization', 'SAVINGS', 50000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 10 LIMIT 1), true),
-            ('PEP_ACCOUNT_MONITORING', 'Monitoring accounts of PEP (politically exposed person)', 'ALL', 50000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 11 LIMIT 1), true),
-            ('NEW_ACCOUNT_LARGE_TXN', 'New account Large transaction', 'ALL', 500000, 'THRESHOLD', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 14 LIMIT 1), true),
-            ('RAPID_MOVEMENT_IN_ACCOUNTS', 'Rapid Movement in accounts (same-day credit followed by debit)', 'SAVINGS', null, 'VELOCITY', 1, (SELECT id FROM m_client_risk_rule WHERE order_position = 24 LIMIT 1), true),
-            ('LOAN_REPAYMENT_IN_CASH', 'Repayment of loan in cash', 'LOAN', 200000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 73 LIMIT 1), true);
+            ('LARGE_CASH_TXN_25L', 'Large cash transaction', 'ALL', 2500000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 6 AND aml_check_status IS NOT NULL), true),
+            ('STRUCTURING_BELOW_10L', 'Splitting of cash deposits just below INR 10,00,000 in multiple accounts in a month', 'SAVINGS', 1000000, 'STRUCTURING', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 28 AND aml_check_status IS NOT NULL), true),
+            ('STRUCTURING_BELOW_50K', 'Splitting of cash deposits just below INR 50,000', 'SAVINGS', 50000, 'STRUCTURING', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 29 AND aml_check_status IS NOT NULL), true),
+            ('FREQUENT_LOW_CASH_DEPOSIT', 'Frequent low cash deposits', 'SAVINGS', 50000, 'VELOCITY', 7, (SELECT id FROM m_client_risk_rule WHERE order_position = 30 AND aml_check_status IS NOT NULL), true),
+            ('FREQUENT_LOW_CASH_WITHDRAWAL', 'Frequent low cash withdrawals', 'SAVINGS', 50000, 'VELOCITY', 7, (SELECT id FROM m_client_risk_rule WHERE order_position = 31 AND aml_check_status IS NOT NULL), true),
+            ('FREQUENT_CASH_NEAR_10L', 'Frequent cash deposits just below INR 10,00,000', 'SAVINGS', 1000000, 'STRUCTURING', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 65 AND aml_check_status IS NOT NULL), true),
+            ('RTGS_HIGH_VALUE', 'Monitoring RTGS Transactions', 'TRANSFER', 2000000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 12 AND aml_check_status IS NOT NULL), true),
+            ('JEWELLER_ACCOUNT_LARGE_TXN', 'Monitoring accounts of Jewellers', 'ALL', 2000000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 13 AND aml_check_status IS NOT NULL), true),
+            ('CHARITABLE_ORG_CASH_WITHDRAWAL', 'Substantial cash withdrawals in accounts of charitable organization', 'SAVINGS', 50000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 10 AND aml_check_status IS NOT NULL), true),
+            ('PEP_ACCOUNT_MONITORING', 'Monitoring accounts of PEP (politically exposed person)', 'ALL', 50000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 11 AND aml_check_status IS NOT NULL), true),
+            ('NEW_ACCOUNT_LARGE_TXN', 'New account Large transaction', 'ALL', 500000, 'THRESHOLD', 30, (SELECT id FROM m_client_risk_rule WHERE order_position = 14 AND aml_check_status IS NOT NULL), true),
+            ('RAPID_MOVEMENT_IN_ACCOUNTS', 'Rapid Movement in accounts (same-day credit followed by debit)', 'SAVINGS', null, 'VELOCITY', 1, (SELECT id FROM m_client_risk_rule WHERE order_position = 24 AND aml_check_status IS NOT NULL), true),
+            ('LOAN_REPAYMENT_IN_CASH', 'Repayment of loan in cash', 'LOAN', 200000, 'THRESHOLD', null, (SELECT id FROM m_client_risk_rule WHERE order_position = 73 AND aml_check_status IS NOT NULL), true);
         </sql>
     </changeSet>
 

fineract-provider/src/main/resources/db/changelog/tenant/parts/0438_share_account_withdrawal_governance.xml

@@ -0,0 +1,60 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+
+    Licensed to the Apache Software Foundation (ASF) under one
+    or more contributor license agreements. See the NOTICE file
+    distributed with this work for additional information
+    regarding copyright ownership. The ASF licenses this file
+    to you under the Apache License, Version 2.0 (the
+    "License"); you may not use this file except in compliance
+    with the License. You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing,
+    software distributed under the License is distributed on an
+    "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+    KIND, either express or implied. See the License for the
+    specific language governing permissions and limitations
+    under the License.
+
+-->
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+                   xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+                   xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.13.xsd">
+
+    <!--
+        Share withdrawal governance: a share account may optionally be linked to a loan (held
+        as margin/security) so a redeem-shares request can be checked against that loan's
+        outstanding balance; a redeem transaction records the Board Resolution Number and Date
+        of Meeting that authorised it.
+    -->
+    <changeSet author="fineract" id="0438-1">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_share_account" columnName="linked_loan_id"/></not>
+        </preConditions>
+        <addColumn tableName="m_share_account">
+            <column name="linked_loan_id" type="BIGINT"/>
+        </addColumn>
+    </changeSet>
+
+    <changeSet author="fineract" id="0438-2">
+        <preConditions onFail="MARK_RAN">
+            <not><foreignKeyConstraintExists foreignKeyName="FK_m_share_account_linked_loan_id"/></not>
+        </preConditions>
+        <addForeignKeyConstraint baseTableName="m_share_account" baseColumnNames="linked_loan_id"
+                                 referencedTableName="m_loan" referencedColumnNames="id"
+                                 constraintName="FK_m_share_account_linked_loan_id" />
+    </changeSet>
+
+    <changeSet author="fineract" id="0438-3">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_share_account_transactions" columnName="resolution_number"/></not>
+        </preConditions>
+        <addColumn tableName="m_share_account_transactions">
+            <column name="resolution_number" type="VARCHAR(100)"/>
+            <column name="meeting_date" type="DATE"/>
+        </addColumn>
+    </changeSet>
+
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0439_create_clerk_share_withdrawal_request.xml

@@ -0,0 +1,90 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<!--
+    Licensed to the Apache Software Foundation (ASF) under one
+    or more contributor license agreements.  See the NOTICE file
+    distributed with this work for additional information
+    regarding copyright ownership.  The ASF licenses this file
+    to you under the Apache License, Version 2.0 (the
+    "License"); you may not use this file except in compliance
+    with the License.  You may obtain a copy of the License at
+
+    http://www.apache.org/licenses/LICENSE-2.0
+
+    Unless required by applicable law or agreed to in writing,
+    software distributed under the License is distributed on an
+    "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY
+    KIND, either express or implied.  See the License for the
+    specific language governing permissions and limitations
+    under the License.
+-->
+<databaseChangeLog
+        xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+        xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+        xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog
+        http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <!--
+        Maker-checker for Share Account withdrawal (redeem shares) requests, submitted only from
+        the Clerk Dashboard — mirrors m_clerk_withdrawal_request (cash withdrawal), but records the
+        Board Resolution Number / Date of Meeting a share withdrawal is governed by, and links to a
+        Share Account instead of a Savings/Current account.
+    -->
+    <changeSet id="0439_create_clerk_share_withdrawal_request" author="CBS">
+        <createTable tableName="m_clerk_share_withdrawal_request">
+            <column name="id" type="BIGINT" autoIncrement="true">
+                <constraints primaryKey="true" nullable="false"/>
+            </column>
+            <column name="share_account_id" type="BIGINT">
+                <constraints nullable="false"/>
+            </column>
+            <column name="account_no" type="VARCHAR(50)">
+                <constraints nullable="false"/>
+            </column>
+            <column name="client_id" type="BIGINT"/>
+            <column name="client_name" type="VARCHAR(255)"/>
+            <column name="requested_shares" type="BIGINT">
+                <constraints nullable="false"/>
+            </column>
+            <column name="requested_date" type="DATE">
+                <constraints nullable="false"/>
+            </column>
+            <column name="resolution_number" type="VARCHAR(100)">
+                <constraints nullable="false"/>
+            </column>
+            <column name="meeting_date" type="DATE">
+                <constraints nullable="false"/>
+            </column>
+            <column name="description" type="TEXT"/>
+            <column name="status" type="VARCHAR(20)" defaultValue="PENDING">
+                <constraints nullable="false"/>
+            </column>
+            <column name="clerk_id" type="BIGINT"/>
+            <column name="clerk_name" type="VARCHAR(255)"/>
+            <column name="clerk_username" type="VARCHAR(100)"/>
+            <column name="manager_id" type="BIGINT"/>
+            <column name="manager_name" type="VARCHAR(255)"/>
+            <column name="manager_username" type="VARCHAR(100)"/>
+            <column name="rejection_reason" type="TEXT"/>
+            <column name="share_transaction_id" type="VARCHAR(100)"/>
+            <column name="activity_log" type="TEXT"/>
+            <column name="submitted_at" type="TIMESTAMP" defaultValueComputed="CURRENT_TIMESTAMP">
+                <constraints nullable="false"/>
+            </column>
+            <column name="actioned_at" type="TIMESTAMP"/>
+        </createTable>
+
+        <createIndex tableName="m_clerk_share_withdrawal_request" indexName="idx_cswr_status">
+            <column name="status"/>
+        </createIndex>
+        <createIndex tableName="m_clerk_share_withdrawal_request" indexName="idx_cswr_clerk_id">
+            <column name="clerk_id"/>
+        </createIndex>
+        <createIndex tableName="m_clerk_share_withdrawal_request" indexName="idx_cswr_submitted_at">
+            <column name="submitted_at"/>
+        </createIndex>
+        <createIndex tableName="m_clerk_share_withdrawal_request" indexName="idx_cswr_share_account_id">
+            <column name="share_account_id"/>
+        </createIndex>
+    </changeSet>
+
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0440_seed_share_redemption_payment_type.xml

@@ -0,0 +1,32 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <!-- Real-world UCB practice: a share redemption's value is never handed over as cash from the
+         Share department — it is a book-transfer credited to the member's linked savings account
+         (Dr Share Capital, Cr Savings Control). This is a deliberate, manual SECOND entry the clerk
+         makes on the Transaction Entry screen (Deposit Slip on the linked savings account) after the
+         Share Withdrawal Request is approved and shares are redeemed — the redemption itself never
+         triggers this automatically. This Payment Type is the fund-source channel that drives correct
+         GL routing for that manual deposit; an accountant maps it to the Share Capital GL account via
+         the existing "Map Payment Types to Specific Funds" screen (we intentionally do NOT hardcode a
+         GL account id here — see 0345's fix for why a tenant-specific GL id baked into a migration
+         breaks on any tenant seeded differently). runOnChange lets this file's wording/flag tweaks
+         safely re-validate on any environment where it already ran — the "not already seeded"
+         precondition below is already false there, so it's skipped rather than re-inserted. -->
+    <changeSet author="fineract" id="0440-1-seed-share-redemption-payment-type" runOnChange="true">
+        <preConditions onFail="MARK_RAN">
+            <sqlCheck expectedResult="0">select count(*) from m_payment_type where code_name = 'SHARE_REDEMPTION_TRANSFER'</sqlCheck>
+        </preConditions>
+        <insert tableName="m_payment_type">
+            <column name="value" value="Share Redemption Transfer"/>
+            <column name="description" value="Manual book-transfer settlement of a share redemption to the member's linked savings account"/>
+            <column name="is_cash_payment" valueBoolean="false"/>
+            <column name="order_position" valueNumeric="0"/>
+            <column name="code_name" value="SHARE_REDEMPTION_TRANSFER"/>
+            <column name="is_system_defined" valueBoolean="false"/>
+        </insert>
+    </changeSet>
+
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0441_add_settlement_payment_type_to_clerk_share_withdrawal_request.xml

@@ -0,0 +1,53 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <!-- The clerk picks which Payment Type the settlement deposit (credit to the linked savings
+         account) should use — this is captured at submit time, persisted here, validated (must not
+         be a cash payment type — settlement is always a book-transfer), and then actually used at
+         approval time instead of a hardcoded payment type lookup. Each column below is its own
+         changeset with its own existence guard — an earlier, now-superseded revision of this file
+         already created settlement_amount/settlement_savings_transaction_id on some environments
+         (including local dev), so a single combined addColumn would fail wherever those two already
+         exist but settlement_payment_type_id does not. -->
+    <changeSet author="fineract" id="0441-1-add-settlement-payment-type-id">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_clerk_share_withdrawal_request" columnName="settlement_payment_type_id"/>
+            </not>
+        </preConditions>
+        <addColumn tableName="m_clerk_share_withdrawal_request">
+            <column name="settlement_payment_type_id" type="BIGINT">
+                <constraints nullable="true" foreignKeyName="fk_clerk_share_wd_settlement_pt" references="m_payment_type(id)"/>
+            </column>
+        </addColumn>
+    </changeSet>
+
+    <changeSet author="fineract" id="0441-2-add-settlement-amount">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_clerk_share_withdrawal_request" columnName="settlement_amount"/>
+            </not>
+        </preConditions>
+        <addColumn tableName="m_clerk_share_withdrawal_request">
+            <column name="settlement_amount" type="DECIMAL(19,6)">
+                <constraints nullable="true"/>
+            </column>
+        </addColumn>
+    </changeSet>
+
+    <changeSet author="fineract" id="0441-3-add-settlement-savings-transaction-id">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_clerk_share_withdrawal_request" columnName="settlement_savings_transaction_id"/>
+            </not>
+        </preConditions>
+        <addColumn tableName="m_clerk_share_withdrawal_request">
+            <column name="settlement_savings_transaction_id" type="BIGINT">
+                <constraints nullable="true"/>
+            </column>
+        </addColumn>
+    </changeSet>
+
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0442_add_settlement_row_snapshot_to_clerk_share_withdrawal_request.xml

@@ -0,0 +1,23 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <!-- Captures a full snapshot (as submitted JSON) of the CR/settlement row the clerk filled in on
+         the "Enter Bank Transfer" screen — account no., ECS a/c no., amount, cheque no./date, token
+         no., description, bank name, routing code — for audit purposes, alongside the columns that
+         already exist for the DR (Share) row's own fields (resolution_number, meeting_date, etc). -->
+    <changeSet author="fineract" id="0442-1-add-settlement-row-snapshot">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_clerk_share_withdrawal_request" columnName="settlement_row_snapshot"/>
+            </not>
+        </preConditions>
+        <addColumn tableName="m_clerk_share_withdrawal_request">
+            <column name="settlement_row_snapshot" type="TEXT">
+                <constraints nullable="true"/>
+            </column>
+        </addColumn>
+    </changeSet>
+
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0444_add_kyc_exception_fields.xml

@@ -0,0 +1,45 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+                   xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+                   xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <changeSet id="0444-kyc-is-exception" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_client_kyc" columnName="is_exception"/></not>
+        </preConditions>
+        <addColumn tableName="m_client_kyc">
+            <column name="is_exception" type="BOOLEAN" defaultValueBoolean="false">
+                <constraints nullable="false"/>
+            </column>
+        </addColumn>
+    </changeSet>
+
+    <changeSet id="0444-kyc-exception-reason" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_client_kyc" columnName="exception_reason"/></not>
+        </preConditions>
+        <addColumn tableName="m_client_kyc">
+            <column name="exception_reason" type="VARCHAR(200)"/>
+        </addColumn>
+    </changeSet>
+
+    <changeSet id="0444-kyc-exception-resolved" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_client_kyc" columnName="exception_resolved"/></not>
+        </preConditions>
+        <addColumn tableName="m_client_kyc">
+            <column name="exception_resolved" type="BOOLEAN" defaultValueBoolean="false">
+                <constraints nullable="false"/>
+            </column>
+        </addColumn>
+    </changeSet>
+
+    <changeSet id="0444-kyc-exception-resolved-on" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_client_kyc" columnName="exception_resolved_on"/></not>
+        </preConditions>
+        <addColumn tableName="m_client_kyc">
+            <column name="exception_resolved_on" type="DATE"/>
+        </addColumn>
+    </changeSet>
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0445_create_kyc_contact_log.xml

@@ -0,0 +1,79 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+                   xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+                   xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <!--
+      Audit trail of every attempt a KYC officer makes to reach a customer about an open KYC
+      exception. Two kinds of row land here and they must stay distinguishable:
+
+        * OFFLINE channels (PHONE_CALL / BRANCH_VISIT / FIELD_VISIT) — the officer is recording
+          something that already happened away from the system. delivery_status is NOT_APPLICABLE.
+        * SENDING channels (SMS / EMAIL / WHATSAPP) — the platform actually transmits a notice.
+          delivery_status records what the gateway said, so a failed send can never be mistaken
+          for a delivered one during an RBI inspection.
+    -->
+    <changeSet id="0445-create-client-kyc-contact-log" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><tableExists tableName="m_client_kyc_contact_log"/></not>
+        </preConditions>
+        <createTable tableName="m_client_kyc_contact_log">
+            <column name="id" type="BIGINT" autoIncrement="true">
+                <constraints primaryKey="true" nullable="false"/>
+            </column>
+            <column name="client_id" type="BIGINT">
+                <constraints nullable="false"/>
+            </column>
+            <column name="kyc_id" type="BIGINT"/>
+
+            <!-- PHONE_CALL | SMS | EMAIL | WHATSAPP | BRANCH_VISIT | FIELD_VISIT -->
+            <column name="channel" type="VARCHAR(20)">
+                <constraints nullable="false"/>
+            </column>
+
+            <!-- Free-text summary the officer typed. Mandatory: this is the compliance narrative. -->
+            <column name="notes" type="VARCHAR(1000)">
+                <constraints nullable="false"/>
+            </column>
+
+            <!-- Officer as selected in the dialog, plus the authenticated user who really saved it. -->
+            <column name="officer_name" type="VARCHAR(200)"/>
+            <column name="logged_by_user_id" type="BIGINT"/>
+
+            <!-- Snapshot of the KYC exception reason at the time of contact. -->
+            <column name="exception_reason" type="VARCHAR(200)"/>
+
+            <!-- NOT_APPLICABLE | SENT | FAILED | SKIPPED_NO_DESTINATION | PROVIDER_NOT_CONFIGURED -->
+            <column name="delivery_status" type="VARCHAR(30)" defaultValue="NOT_APPLICABLE">
+                <constraints nullable="false"/>
+            </column>
+            <!-- Masked destination only (+91-XXXXX-1234 / a****@x.com). Never store it unmasked. -->
+            <column name="destination_masked" type="VARCHAR(120)"/>
+            <column name="provider" type="VARCHAR(40)"/>
+            <column name="provider_reference" type="VARCHAR(120)"/>
+            <column name="failure_reason" type="VARCHAR(500)"/>
+            <!-- Exact body transmitted, so the bank can prove what the customer was told. -->
+            <column name="message_body" type="VARCHAR(2000)"/>
+
+            <column name="contacted_at" type="DATETIME">
+                <constraints nullable="false"/>
+            </column>
+            <column name="created_at" type="DATETIME">
+                <constraints nullable="false"/>
+            </column>
+        </createTable>
+
+        <addForeignKeyConstraint baseTableName="m_client_kyc_contact_log"
+                                 baseColumnNames="client_id"
+                                 constraintName="fk_kyc_contact_log_client"
+                                 referencedTableName="m_client"
+                                 referencedColumnNames="id"/>
+
+        <createIndex tableName="m_client_kyc_contact_log" indexName="idx_kyc_contact_log_client">
+            <column name="client_id"/>
+        </createIndex>
+        <createIndex tableName="m_client_kyc_contact_log" indexName="idx_kyc_contact_log_contacted_at">
+            <column name="contacted_at"/>
+        </createIndex>
+    </changeSet>
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0446_create_clerk_share_closure_request.xml

@@ -0,0 +1,86 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+  xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+  xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
+
+    <!-- Maker-checker workflow for closing a Share Account, mirroring m_clerk_share_withdrawal_request
+         (see ClerkShareWithdrawalRequestApiResource). A clerk submits a closure request only once all
+         shares have already been withdrawn (zero shares held); a Bank Manager approves it, which
+         server-side executes the real Fineract "close" command against the share account, or rejects it. -->
+    <changeSet author="fineract" id="0446-1-create-clerk-share-closure-request">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <tableExists tableName="m_clerk_share_closure_request"/>
+            </not>
+        </preConditions>
+        <createTable tableName="m_clerk_share_closure_request">
+            <column name="id" type="BIGINT" autoIncrement="true">
+                <constraints primaryKey="true" nullable="false"/>
+            </column>
+            <column name="share_account_id" type="BIGINT">
+                <constraints nullable="false"/>
+            </column>
+            <column name="account_no" type="VARCHAR(50)">
+                <constraints nullable="false"/>
+            </column>
+            <column name="client_id" type="BIGINT">
+                <constraints nullable="true"/>
+            </column>
+            <column name="client_name" type="VARCHAR(255)">
+                <constraints nullable="true"/>
+            </column>
+            <column name="closed_date" type="DATE">
+                <constraints nullable="false"/>
+            </column>
+            <column name="note" type="TEXT">
+                <constraints nullable="true"/>
+            </column>
+            <column name="status" type="VARCHAR(20)" defaultValue="PENDING">
+                <constraints nullable="false"/>
+            </column>
+            <column name="clerk_id" type="BIGINT">
+                <constraints nullable="true"/>
+            </column>
+            <column name="clerk_name" type="VARCHAR(255)">
+                <constraints nullable="true"/>
+            </column>
+            <column name="clerk_username" type="VARCHAR(100)">
+                <constraints nullable="true"/>
+            </column>
+            <column name="manager_id" type="BIGINT">
+                <constraints nullable="true"/>
+            </column>
+            <column name="manager_name" type="VARCHAR(255)">
+                <constraints nullable="true"/>
+            </column>
+            <column name="manager_username" type="VARCHAR(100)">
+                <constraints nullable="true"/>
+            </column>
+            <column name="rejection_reason" type="TEXT">
+                <constraints nullable="true"/>
+            </column>
+            <column name="activity_log" type="TEXT">
+                <constraints nullable="true"/>
+            </column>
+            <column name="submitted_at" type="TIMESTAMP" defaultValueComputed="CURRENT_TIMESTAMP">
+                <constraints nullable="false"/>
+            </column>
+            <column name="actioned_at" type="TIMESTAMP">
+                <constraints nullable="true"/>
+            </column>
+        </createTable>
+        <createIndex indexName="idx_cscr_share_account_id" tableName="m_clerk_share_closure_request">
+            <column name="share_account_id"/>
+        </createIndex>
+        <createIndex indexName="idx_cscr_status" tableName="m_clerk_share_closure_request">
+            <column name="status"/>
+        </createIndex>
+        <createIndex indexName="idx_cscr_clerk_id" tableName="m_clerk_share_closure_request">
+            <column name="clerk_id"/>
+        </createIndex>
+        <createIndex indexName="idx_cscr_submitted_at" tableName="m_clerk_share_closure_request">
+            <column name="submitted_at"/>
+        </createIndex>
+    </changeSet>
+
+</databaseChangeLog>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0447_add_tiered_thresholds_and_low_balance_rule.xml

@@ -25,7 +25,7 @@
 
     <!-- Optional risk-category-tiered thresholds. Null on both columns means the rule is not
          tiered and threshold_amount alone is used (unchanged behaviour for every pre-existing rule). -->
-    <changeSet author="fineract" id="0438-1">
+    <changeSet author="fineract" id="0447-1">
         <preConditions onFail="MARK_RAN">
             <not><columnExists tableName="m_aml_transaction_rule" columnName="threshold_amount_medium_risk"/></not>
         </preConditions>
@@ -36,7 +36,7 @@
         </addColumn>
     </changeSet>
 
-    <changeSet author="fineract" id="0438-2">
+    <changeSet author="fineract" id="0447-2">
         <preConditions onFail="MARK_RAN">
             <not><columnExists tableName="m_aml_transaction_rule" columnName="threshold_amount_high_risk"/></not>
         </preConditions>
@@ -49,7 +49,7 @@
 
     <!-- RTGS monitoring: Medium-risk clients are flagged at INR 5,00,000, High-risk at INR 20,00,000.
          threshold_amount (2,000,000) remains the fallback for Low-risk/unclassified clients. -->
-    <changeSet author="fineract" id="0438-3">
+    <changeSet author="fineract" id="0447-3">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">SELECT COUNT(*) FROM m_aml_transaction_rule WHERE rule_code = 'RTGS_HIGH_VALUE' AND threshold_amount_medium_risk IS NOT NULL</sqlCheck>
         </preConditions>
@@ -69,7 +69,7 @@
          an account balance level). Seeded here for catalog/display parity with m_client_risk_rule,
          with is_active = false so it is never picked up by AmlRuleEvaluationServiceImpl until a
          balance-based rule type is built. -->
-    <changeSet author="fineract" id="0438-4">
+    <changeSet author="fineract" id="0447-4">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">SELECT COUNT(*) FROM m_aml_transaction_rule WHERE rule_code = 'LOW_BALANCE_HIGH_ACTIVITY'</sqlCheck>
         </preConditions>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0448_fill_client_risk_rule_income_turnover_nulls.xml

@@ -23,7 +23,7 @@
                    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                    xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.13.xsd">
 
-    <changeSet author="fineract" id="0439-1">
+    <changeSet author="fineract" id="0448-1">
         <validCheckSum>*</validCheckSum>
         <sql>
             -- 1. High Risk Occupations (Real Estate, Importer/Exporter, Commission Agent, Financial Advisor)

fineract-provider/src/main/resources/db/changelog/tenant/parts/0449_seed_aml_test_alerts.xml

@@ -23,7 +23,7 @@
                    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                    xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.13.xsd">
 
-    <changeSet author="fineract" id="0440-1">
+    <changeSet author="fineract" id="0449-1">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">SELECT COUNT(*) FROM m_client WHERE external_id = 'CLIENT_RAJESH'</sqlCheck>
         </preConditions>
@@ -64,7 +64,7 @@
         </sql>
     </changeSet>
 
-    <changeSet author="fineract" id="0440-2">
+    <changeSet author="fineract" id="0449-2">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">
                 SELECT COUNT(*) FROM m_aml_alert a 

fineract-provider/src/main/resources/db/changelog/tenant/parts/0450_add_aml_rule_limit_bands.xml

@@ -33,7 +33,7 @@
         a display column would change which transactions raise alerts. These new columns
         are read-only documentation of the band a rule covers and never affect matching.
     -->
-    <changeSet author="fineract" id="0441-1">
+    <changeSet author="fineract" id="0450-1">
         <preConditions onFail="MARK_RAN">
             <not>
                 <columnExists tableName="m_aml_transaction_rule" columnName="min_limit_amount"/>
@@ -50,7 +50,7 @@
         is the amount beyond which the exposure is treated as materially more serious and
         escalated. A NULL maximum means the rule is genuinely open-ended.
     -->
-    <changeSet author="fineract" id="0441-2">
+    <changeSet author="fineract" id="0450-2">
         <sql>
             UPDATE m_aml_transaction_rule SET min_limit_amount = 1000000, max_limit_amount = 2500000
                 WHERE rule_code = 'CTR_THRESHOLD_10L';
@@ -93,7 +93,7 @@
         UI cannot distinguish from "not captured". Normalise the zeros to NULL so an absent
         ceiling reads as genuinely open-ended, and give the medium bands their missing floors.
     -->
-    <changeSet author="fineract" id="0441-3">
+    <changeSet author="fineract" id="0450-3">
         <sql>
             UPDATE m_client_risk_rule SET max_monthly_income  = NULL WHERE max_monthly_income  = 0;
             UPDATE m_client_risk_rule SET max_annual_income   = NULL WHERE max_annual_income   = 0;

fineract-provider/src/main/resources/db/changelog/tenant/parts/0451_seed_branch_offices.xml

@@ -31,7 +31,7 @@
         RBI return screens, which is what lets a logged-in user's office be resolved to a
         branch without matching on display names.
     -->
-    <changeSet author="fineract" id="0442-1">
+    <changeSet author="fineract" id="0451-1">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">SELECT COUNT(*) FROM m_office WHERE external_id IN ('0002','0003','0004','0005','0006')</sqlCheck>
         </preConditions>
@@ -47,7 +47,7 @@
     </changeSet>
 
     <!-- Head Office carries the branch code the GL ledger uses for it. -->
-    <changeSet author="fineract" id="0442-2">
+    <changeSet author="fineract" id="0451-2">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">SELECT COUNT(*) FROM m_office WHERE external_id = 'HO'</sqlCheck>
         </preConditions>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0452_seed_aml_manual_referral_rule.xml

@@ -32,7 +32,7 @@
         threshold would be evaluated against every live transaction. Inactive keeps it out of the
         engine entirely; the referral service loads it by rule_code instead.
     -->
-    <changeSet author="fineract" id="0443-1">
+    <changeSet author="fineract" id="0452-1">
         <preConditions onFail="MARK_RAN">
             <sqlCheck expectedResult="0">SELECT COUNT(*) FROM m_aml_transaction_rule WHERE rule_code = 'MANUAL_REFERRAL'</sqlCheck>
         </preConditions>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0453_add_email_tracking_to_client_pending_edit.xml

@@ -34,7 +34,12 @@
          the public pixel endpoint (GET /api/*/clients/edit/pixel/{token}) so the endpoint
          never exposes integer IDs. Unique constraint prevents accidental re-use. -->
 
-    <changeSet author="CBS" id="0444-1-add-email-tracking-token">
+    <changeSet author="CBS" id="0453-1-add-email-tracking-token">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_tracking_token"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_tracking_token" type="VARCHAR(36)">
                 <constraints nullable="true" unique="true"
@@ -43,7 +48,12 @@
         </addColumn>
     </changeSet>
 
-    <changeSet author="CBS" id="0444-2-add-email-sent">
+    <changeSet author="CBS" id="0453-2-add-email-sent">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_sent"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_sent" type="BOOLEAN" defaultValueBoolean="false">
                 <constraints nullable="false"/>
@@ -51,7 +61,12 @@
         </addColumn>
     </changeSet>
 
-    <changeSet author="CBS" id="0444-3-add-email-sent-at">
+    <changeSet author="CBS" id="0453-3-add-email-sent-at">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_sent_at"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_sent_at" type="TIMESTAMP WITH TIME ZONE">
                 <constraints nullable="true"/>
@@ -59,7 +74,12 @@
         </addColumn>
     </changeSet>
 
-    <changeSet author="CBS" id="0444-4-add-email-opened-at">
+    <changeSet author="CBS" id="0453-4-add-email-opened-at">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_opened_at"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_opened_at" type="TIMESTAMP WITH TIME ZONE">
                 <constraints nullable="true"/>
@@ -67,7 +87,12 @@
         </addColumn>
     </changeSet>
 
-    <changeSet author="CBS" id="0444-5-add-email-subject">
+    <changeSet author="CBS" id="0453-5-add-email-subject">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_subject"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_subject" type="VARCHAR(300)">
                 <constraints nullable="true"/>
@@ -75,7 +100,12 @@
         </addColumn>
     </changeSet>
 
-    <changeSet author="CBS" id="0444-6-add-email-body">
+    <changeSet author="CBS" id="0453-6-add-email-body">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_body"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_body" type="TEXT">
                 <constraints nullable="true"/>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0454_add_email_from_to_client_pending_edit.xml

@@ -3,6 +3,11 @@
                    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                    xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
     <changeSet author="antigravity" id="add_email_from_to_client_pending_edit">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <columnExists tableName="m_client_pending_edit" columnName="email_from"/>
+            </not>
+        </preConditions>
         <addColumn tableName="m_client_pending_edit">
             <column name="email_from" type="VARCHAR(255)"/>
         </addColumn>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0455_add_family_member_children_table.xml

@@ -3,6 +3,11 @@
                    xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                    xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.1.xsd">
     <changeSet id="1" author="fineract">
+        <preConditions onFail="MARK_RAN">
+            <not>
+                <tableExists tableName="m_family_member_children"/>
+            </not>
+        </preConditions>
         <createTable tableName="m_family_member_children">
             <column name="id" type="BIGINT" autoIncrement="true">
                 <constraints primaryKey="true" nullable="false"/>

fineract-provider/src/main/resources/db/changelog/tenant/parts/0456_add_freeze_date_and_amount_to_client_kyc.xml

@@ -0,0 +1,25 @@
+<?xml version="1.0" encoding="UTF-8"?>
+<databaseChangeLog
+        xmlns="http://www.liquibase.org/xml/ns/dbchangelog"
+        xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
+        xsi:schemaLocation="http://www.liquibase.org/xml/ns/dbchangelog
+        http://www.liquibase.org/xml/ns/dbchangelog/dbchangelog-4.3.xsd">
+
+    <changeSet id="0456-kyc-freeze-date" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_client_kyc" columnName="freeze_date"/></not>
+        </preConditions>
+        <addColumn tableName="m_client_kyc">
+            <column name="freeze_date" type="DATE"/>
+        </addColumn>
+    </changeSet>
+
+    <changeSet id="0456-kyc-freeze-amount" author="Antigravity">
+        <preConditions onFail="MARK_RAN">
+            <not><columnExists tableName="m_client_kyc" columnName="freeze_amount"/></not>
+        </preConditions>
+        <addColumn tableName="m_client_kyc">
+            <column name="freeze_amount" type="DECIMAL(19,6)"/>
+        </addColumn>
+    </changeSet>
+</databaseChangeLog>